JENNIFER ROBERTSON

** ********** ****, ***. ***, Etobicoke, ON M9R 1B2

416-***-****

acymrb@r.postjobfree.com

ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE/OFFICE MANAGEMENT

Skills Overview

Over ten years experience in Office Administration and Client Services

Excellent communication, problem solving, and interpersonal skills

Detail oriented, hardworking, and dependable; effective team leader and organizer

Computer skills include: Windows, MS Word, and the Internet

Accurate typing speed of 60 wpm

Relevant Work Experience

OFFICE ADMINISTRATION

Processed general business correspondence accurately and efficiently

Interviewed patients, completed forms, documents and case histories

Dealt with insurance and other claims and forms

Produced financial statements and reports on a regular basis

Handled O.H.I.P. and other billings

Initiated and maintained confidential files and records

Ordered maintained office supplies

Performed various administrative duties: photocopying, filing, mailing, faxing; and operated various business machines such as Fax, photocopiers, etc.

CLIENT SERVICES

Pleasant, diplomatic telephone etiquette

Provided quality customer service that resulted in repeat business and customer satisfaction

Excellent customer service skills include problem solving skills and ability to quickly modify approach to suit client and customer needs

High level of patience; proven ability to deal effectively and efficiently with client concerns

Proven ability to provide fast, accurate information in a diplomatic, professional manner

MANAGEMENT/SUPERVISORY

Managed and supervised offsite clinics; ensured adherence to service objectives

Supervised inbound and outgoing call operations

Hired, trained and supervised staff members

Controlled inventory and requisition of supplies

Handled various problematic issues and provided effective solutions

Produced work and appointment schedules

Consulted with clients, assessed and identified needs

Provided ongoing support to clients and staff

Employment History

Shoppers Home Health Care

Sales and Customer Service Representative

St. Joseph's Health Centre – Social Work Services Dept.

Administration and Health Records

Customer Service Manager

Credit Counseling Services Toronto

Supervisor/Technologist

O.M.I. Professional Technology Services, Toronto

Medical Office Manager

Dr. J.M. Sunohara, General Practitioner, Toronto

Bartender, Hostess, Waitress

Various Establishments

Professional Development

Pre-Health Sciences, George Brown College, Toronto

Sales and Marketing; Customer Service Certificate, Bell Canada,Toronto

Richview Collegiate, GSSD

Volunteering, Canadian Association for the Riding Disabled and the Salvation Army

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