Customer Service Representative
Resume:
JENNIFER ROBERTSON
** ********** ****, ***. ***, Etobicoke, ON M9R 1B2
***********@*****.***
ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE/OFFICE MANAGEMENT
Skills Overview
Over ten years experience in Office Administration and Client Services
Excellent communication, problem solving, and interpersonal skills
Detail oriented, hardworking, and dependable; effective team leader and organizer
Computer skills include: Windows, MS Word, and the Internet
Accurate typing speed of 60 wpm
Relevant Work Experience
OFFICE ADMINISTRATION
Processed general business correspondence accurately and efficiently
Interviewed patients, completed forms, documents and case histories
Dealt with insurance and other claims and forms
Produced financial statements and reports on a regular basis
Handled O.H.I.P. and other billings
Initiated and maintained confidential files and records
Ordered maintained office supplies
Performed various administrative duties: photocopying, filing, mailing, faxing; and operated various business machines such as Fax, photocopiers, etc.
CLIENT SERVICES
Pleasant, diplomatic telephone etiquette
Provided quality customer service that resulted in repeat business and customer satisfaction
Excellent customer service skills include problem solving skills and ability to quickly modify approach to suit client and customer needs
High level of patience; proven ability to deal effectively and efficiently with client concerns
Proven ability to provide fast, accurate information in a diplomatic, professional manner
MANAGEMENT/SUPERVISORY
Managed and supervised offsite clinics; ensured adherence to service objectives
Supervised inbound and outgoing call operations
Hired, trained and supervised staff members
Controlled inventory and requisition of supplies
Handled various problematic issues and provided effective solutions
Produced work and appointment schedules
Consulted with clients, assessed and identified needs
Provided ongoing support to clients and staff
Employment History
Shoppers Home Health Care
Sales and Customer Service Representative
St. Joseph's Health Centre – Social Work Services Dept.
Administration and Health Records
Customer Service Manager
Credit Counseling Services Toronto
Supervisor/Technologist
O.M.I. Professional Technology Services, Toronto
Medical Office Manager
Dr. J.M. Sunohara, General Practitioner, Toronto
Bartender, Hostess, Waitress
Various Establishments
Professional Development
Pre-Health Sciences, George Brown College, Toronto
Sales and Marketing; Customer Service Certificate, Bell Canada,Toronto
Richview Collegiate, GSSD
Volunteering, Canadian Association for the Riding Disabled and the Salvation Army
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