Human Resource Customer Service

BIO-DATA

Full name : Thuduhenage Nandana Jayantha Kumara

Address : No.509/11A, Chandra Mw, Habarakada, Homagama, Sri Lanka.

Tele. No. : Residential: +941********, Mobile : +947********

Date of Birth : 24-05-1956

Sex : Male

Civil Status : Married, Have Two chidren

Educational Qualifications : (a) G.C.E. (Ordinary Level) – 1975

1. Pure Maths - C - Credit Pass

2. Applied Maths - D - Distinction

3. Physics - S - Ordinary Pass

4. Chemistry - C - Credit Pass

5.Sinhala Language - C - Credit Pass

6.English Language - S - Ordinary Pass

(b) G.C.E. (Ordinary Level) - 1980

1. English Language - S - Ordinary Pass

(c) G.C.E. (Advanced Level) - 1977

1. Physics - S - Ordinary Pass

(d) G.C.E. (Advanced Level) - 1979

1. Applied Maths - S - Ordinary Pass

(e) G.C.E. (Advanced Level) - 1980

1. Chemistry - C - Credit Pass

Professional Qualifications:

Successfully completed the Technical Education Training Program two year full time course conducted by Sri Lanka Telecom Training Centre.

Passed eight subjects in City & Guilds of London Institute Examination as in the following:

(1)Telecommunication Technicians – First Year 1983 May/June

Elementary Telecommunication Practice – Pass

(2)Telecommunication Technicians – Second Year 1983 May/June

Telephony and Telegraphy A- Pass

Line Plant Practice A Credit Pass

(3) Telecommunication Technicians – Part Two May/June 1985

Mathematics T3 Pass

Electrical Principles T3 Pass

(4)Telecommunication Technicians – Part Two May/June 1986

Electronics T3 Pass

Mathematics T4 Pass

Circuit Theory T4 Pass

On the Job Training (Service Courses)

Successfully completed the following courses conducted by the Telecom Training centers, Sri Lanka

Pulse Code Modulation, Line Concentrator & 1+1 carrier system, Electronics, Telecom Power system 11, Faults Location 11, Signaling in Telephone Network, Internet and email Troubleshooting system, …..etc

And participated following Programs.

Awareness session on LTE

Executive Leadership Development Program

My Profile

Nandana Jayantha Kumara Thuduhenage

************@*****.*** - 941********

WORK EXPERIENCE

Senior Executive Assistant Engineer

Sri Lanka Telecom

-

Colombo

-

November 1980 to May 2016

I joint as an inspector in training to the Telecommunication Department Sri Lanka in 1980.

I gathered a lot of experience up to my retirement in many telecommunications fields. Such as outside plant maintenance, telecommunication switching systems and new technologies such as ADSL,CDMA, LTE,….etc...

At last I acted as

District inspector of Telecommunication and Senior Assistant Engineer Administration and Transport in the OPMC (Out Side Plant Maintenance Center) Nugegoda from 2008 to 2016.

August 2008 to October 2013

Role involved

Acted as a Senior Administration officer in the OPMC and performed following tasks

• Maintaining company position descriptions.

• Arranging HR meetings, both on and off-site.

• Take an active role in HR-related committees and projects.

I had to act as a highly positively motivated and proactive administrator with excellent organisational skills that thrive in busy environments. And demonstrated a strong level of customer service and have a genuine passion for HR.

For successful in this role I had a successful track record in administration and office management. Ideally I had supported a busy team with responsibilities that include meetings and event organisation.

Used strong communication, positive attitude and high level of computer literacy that thrive within a lively, engaging and supportive HR environment with four shared commitments: Communication, Collaboration, Consideration & Celebration.

My Telecom history as follows.

Inspector of Post and Telecommunications

Telecommunications Department Sri Lanka

-

Colombo

-

December 1980 to January 1991

Responsibilities

Maintaining Telecommunication network with less break downs.

Performing good working environment to the staff

Fulfilling outstanding performance for both internal and external customers

Accomplishments

Can achieve heartiest enjoyment with doing the work honestly

Skills Used

Attended any type of communication related work with past experiences.

Senior Executive Assistant Engineer Administration and Transport

Sri Lanka Telecom

Colombo

Skills & Experience:

• Basic Accounting knowledge

• Experience in general office administration

• Good knowledge of MS Word and Excel

• Ability to work in a team environment

• Well developed communication skills (both verbal and written) – with the ability to communicate at all levels

• Key attention to detail

• Ability to meet deadlines in a timely manner

• Ability to prioritize tasks Answering & directing incoming calls, incoming and outgoing mail

• Maintaining and ordering stationery and supply levels, data entry, filing

• Liaising with suppliers and assisting them with their queries

• Assisting Accounts Department

EDUCATION

Training course ALCATEL 1000 E 10 OPERATION AND MAINTENANCE in Telecommunication SWITCHING

Institut de Formaton Alcatel CIT, Lannion France

-

Lannion (22)

June 1993 to July 1993

Deploma in Telecommunication (Technical Education Training Program) in Telecommunications

Telecommunication Training Centre

-

Colombo

February 1982 to April 1983

Certificates of both G.C.E (O/L) and (A/L) Examinations in Normal education

Dharmapala college, Pannipitiya,Sri Lanka

-

Colombo

January 1967 to December 1975

SKILLS

Telecommunication Switching, Maintenance of Out Side Plant net work, Staff Administration, • Basic Accounting • Experience in general office administration • Good knowledge of MS Word and Excel • Ability to work in a team environment • Well developed communication skills (both verbal and written) – with the ability to communicate at all levels • Key attention to detail • Ability to meet deadlines in a timely manner • Ability to prioritize tasks Answering & directing incoming calls, incoming and outgoing mail • Maintaining and ordering stationery and supply levels, data entry, filing • Liaising with suppliers and assisting them with their queries • Assisting Accounts Department (10+ years)

AWARDS

Certificates of Performance Evaluation

August 2000

PERFORMING GRADING : B+ Very Good

Issued by Manpower Planning Section Human Resource Division of Sri Lanka Telecom on 31/08/2001

CERTIFICATIONS/LICENSES

Certificates of Performance Evaluation 2000

January 2001 to December 2001

PERFORMING GRADING : B+ Very Good Issued by Manpower Planning Section Human Resource Division of Sri Lanka Telecom.

Certificates of Performance Evaluation 2001

January 2001 to December 2001

PERFORMING GRADING : B+ Very Good Issued by Manpower Planning Section Human Resource Division of Sri Lanka Telecom on 1/06/2002

Certificates of Performance Evaluation 2002

January 2002 to December 2002

PERFORMING GRADING : A: Excellent

Issued by Manpower Planning Section Human Resource Division of Sri Lanka Telecom on 30/06/2003

Certificates of Performance Evaluation 2003

January 2003 to December 2003

PERFORMING GRADING : Good Issued by Manpower Planning Section Human Resource Division of Sri Lanka Telecom on 30/06/2004

Certificates of Performance Evaluation 2004

January 2004 to December 2004

Certificates of Performance Evaluation 2004

January 2004 to December 2004

PERFORMING GRADING : A : Excellent

Issued by Manpower Planning Section Human Resource Division of Sri Lanka on 30/06/2005

Certificates of Performance Evaluation 2005

January 2005 to December 2005

Certificates of Performance Evaluation 2005

Certificates of Performance Evaluation 2005 January 2005 to December 2004 PERFORMING GRADING : A : Very Good

Issued by Manpower Planning Section Human Resource Division of Sri Lanka on 30/06/2006

Certificates of Performance Evaluation 2006

January 2006 to December 2006

January 2006 to December 2006

PERFORMING GRADING : A : Very Good

Issued by Manpower Planning Section Human Resource Division of Sri Lanka Telecom on 30/06/2007

etc

GROUPS

Telecom Switching division

July 1994 to August 2002

Maintenance, installation, Trouble Shooting, Expansion etc

of Telecommunication switching systems of ALCATEL OCB 283 E 10

NEAX,, Erricsion,Msan ...etc

Telecom Out Side Plant Maintenance Center (OPMC)

September 2002 to January 2016

Engaged Over Head rotes Maintenance, Under Ground cable Maintenance,

Rehabilitation etc..

And Administration work of Staff,Vehicle Transportation,Internal and external Customer services.

ADDITIONAL INFORMATION

My performance reflects customer service as follows.

• Servicing and assisting clients' administrative requirements and following them up

• Regular contact with the customer if more information about the administrative request is required

• Communication with internal and external customers requiring additional information on risk decisions and updates on outstanding issues

• Entering in overdue reports

• Gathering and entering data into the database.

• Handling administrative tasks in the establishment related to Risk activity (e.g. notification issues)

• Recycling management

• Other administrative duties as required

My Specific Skills

Train workers in duties and policies; Resolve work related problems; Requisition or order materials, equipment and supplies; Prepare and submit reports; Establish work schedules and procedures; Ensure smooth operation of computer equipment and machinery; Conduct performance reviews; Co-ordinate activities with other work units or departments; Arrange for maintenance and repair work; Arrange training for staff; Co-ordinate, assign and review work; Plan, organize and oversee operational logistics of the organization

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Tight deadlines

Personal Suitability

Initiative; Effective interpersonal skills; Flexibility; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Reliability; Organized

I performed excellent interpersonal, communication, and time-management skills.

I solemnly state that the above particulars are true and correct to the best of my knowledge.

And also I mention that I am physically fit enough to perform further my duties in any establishment.

If I am given opportunity to work in your establishment I will execute my duties to the best

Of my ability.

Yours Truly,

T.N.J.Kumara

Contact this candidate