Customer Service Sales Representative
Resume:
W. Anthony Goveia
Brooklyn, New York, 11216
***********@*****.***
OBJECTIVE
To obtain a position where I can transfer my strong technical portfolio into an aggressive, forward-thinking telecommunications environment.
QUALIFICATIONS
A quick study; able to quickly learn and implement new and emerging processes across a broad spectrum of technologies
Eighteen years of technical and customer service experience
Outstanding technical skills in a variety of telecommunications components including: fiber optic network terminals for data, video and communication in entertainment, alarm systems, fiber optic splicing and data communications
Experienced in the installation and maintenance of state of the art fiber optic network systems
Experienced in catenary wire installation, maintenance and repair
Maintain CDL License (Class B)
Strong work ethic; ability to work autonomously or as part of a team
Strong interpersonal skills; ability to interact with clients and internal and external agencies
EXPERIENCE
Amtrak Railroad 5/2013 to Present
New York Metropolitan Area
Electric Traction Lineman Trainee
Install, repair and maintain catenary wire for all trains in the Northeast corridor (including Amtrak, NJ Transit and Long Island Railroad).
Responsible for taking catenary power (opening circuits) to ensure the protection of Amtrak employees and contracted workers.
Watchman qualified for the additional protection of Amtrak and contracted workers.
Successfully passed all qualification exams provided to trainees on an annual basis.
Verizon 8/1994 – 5/2010
Brooklyn, New York
FIOS Technician (2008 – 2010)
Installed FIOS, state of the art fiber optic network systems.
Interfaced with clients, both residential and business to ensure their telecommunications requests residences and places of business. internet.
Installation & Repair Technician (2000 – 2008)
Installed Verizon telephone lines in residences and businesses.
Managed trouble shooting process encompassing: isolation of problems in phone cables, recommendations for remediation and completion of repairs.
Successfully executed complex customized installations.
W. Anthony Goveia Page 2
Reconditioning Technician (1999 – 2000)
Ensured cosmetic removal of outdated cables and loop wires.
Consistently maintained cables and loop wires on a timely basis to proactively prevent and/or reduce cable failures.
Construction & Air Maintenance Technician (1996 – 1999)
Air Maintenance:
Partnered with team to trouble shoot and maintain required pressure of underground cables in order to prevent/lessen likelihood of cable failures.
Construction & Maintenance:
Spliced newly pulled cables to existing underground cables to incorporate new phone areas; replaced old cables with new cables as needed.
Partnered with local engineers to interpret blueprints for the construction and bridging of old underground and aerial cables to new cables.
Assistant Splicer (1994 – 1996)
Assisted Splicers in trouble shooting and locating aerial and underground faults.
Repaired major and minor aerial and underground failures.
Nabisco Biscuit Company 1991 – 1993
East Hanover, New Jersey
Sales Representative
Sold all headquarter authorized programs and identified incremental selling opportunities.
Interfaced on a daily basis with customers to build relationships and represent Nabisco.
Grew business for Nabisco and customer by anticipating needs.
Ensured shelves and displays were fully stocked and rotated.
EDUCATION
Rutgers University
Undergraduate Studies, Labor Relations 1989 -1993
County College of Morris 1987 – 1989
References Available Upon Request
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