William Siegfried

** ****** **. - ****** *****, PA - 19090

215-***-****

acymqt@r.postjobfree.com

Goal

To provide the highest level of customer service, quickly addressing and resolving all technology requests and educating my customers to maximize company knowledge and efficiency.

Skills

Windows, OS/X, Linux, Networking, Active Directory, Project Management, Training, Imaging, Phones, PBX, Deployment, VPN, SOX, HIPAA, PCI Compliancy, ITIL, Asset Management, and Customer Service,

Experience

IT Support, United Refrigeration, Philadelphia, PA 2017-Present I am currently leading projects for asset management, and implementation of ITIL standards using new policies, and procedures into our Track-it Help Desk software. Network troubleshooting, and break / fix support in a remote contact environment. Help Desk Manager, Connect America, Bala Cynwyd, PA 2/2016 -10/2016 Managed a team of 5 help desk agents, providing PTO approvals, Performance reviews, coaching, and project management. Together we have saved the company over $600.000 in identifying areas with inefficient use of technology, and with deployments of new hardware solutions.

PC / LAN Tech, Connect America, Bala Cynwyd, PA 2013 - 2016 Day to day break fix support in a call center environment. My team an I have successfully rollout new images, office 365, Symantec Endpoint, and Sedona financial software. Extensive support of MAC software and hardware,

Network Admin SunGard, Vorhees, NJ 2007 - 2012

Deployment of F5 VPN tokens, Support of blackberry server and devices. Assisted in project to bring all sub company under one consistent OU structure adjust permissions, user accounts, and admin groups.

Education

Computer Learning Center ‘1994

South Philadelphia High School ‘1992

References

References are available upon request. A more detailed resume is also available, detailing my contracting experience.