Customer Service Sales

Robert Faint

**** ***** **** *******, ** *****. Tel: 848-***-**** Email: ********@*********.***

Implementation Consultant

Implementation Consultant with more than five years of experience planning developing and implementing proprietary software products. Possesses strong product and technical knowledge communication and organization skills. Demonstrated ability to work both independently and as a team leader; talented at educating others on features of software. Expert at establishing positive client relationships during engagement for high client satisfaction, quick deployment and adequate training.

Project Management - Strategic Planning - Sales - Operations Analysis - Process Improvement – Critical Thinking - Compliance - Instructing – Time Management – Customer Service

Professional Experience

DDI SYSTEMS, Manalapan, New Jersey Dec 2015 – present

DDI System is a leading software company providing fully integrated ERP solutions that include demand forecasting, warehouse operations, accounting, CRM, business analytics, E-Commerce, mobile applications, connections to major online sales channels and more. Annual revenues of approximately $10 million and more than 40 employees over 3 states.

Implementation/Support Analyst

Manage multiple customer accounts simultaneously from pre-implementation training to post implementation follow up and support. Train customers on all aspects of DDI’s software including accounting, sales, purchasing, and inventory management. Focus on process optimization to ensure system utilization, increase efficiency and facilitate industry best practices. Work with client and programmers to convert data from legacy systems and customize DDI’s system to meet client needs. Review client’s business operation and workflow to ensure smooth transition.

Assisted in the implementation of Johnstone Plumbing Supply consisting of 5 branches across 3 states.

Managed and trained over 100 users

MEDIDATA SOLUTIONS, Edison, New Jersey Jun 2012 – Jul 2015

Medidata Solutions is an American-based global SaaS technology company that specializes in developing and marketing a cloud-based platform of applications and data analytics to address operations throughout clinical trials. Annual revenues of approximately $392 million with more than 1000 employees worldwide.

Implementation Consultant

Advised external customers (ex. Bayer, Johnson and Johnson) and internal staff on best practices for clinical trial study creation using Agile methodology. Often, this required product testing and troubleshooting to ensure products adhered to government standards in a time sensitive environment. Assisted in the scheduling of professional services resources and ensure timely completion of deliverables.

Assisted Johnson & Johnson in a product rollout which cut timelines for future implementations by 20%.

Assisted in the creation of over 100 clinical trials to date with clients such as Abbvie, AstraZeneca, Boston Scientific, Celegene, and Genzyme.

MEDIDATA SOLUTIONS, Edison, New Jersey May 2007 – Jun 2012

Technical Trainer

Scheduled and delivered over 100 trainings with clients such as Abbvie, AstraZeneca, Boston Scientific, Celegene and Genzyme in a variety of formats including Instructor Led, Webinar, and Investigator Meetings. Worked with other departments, such as Human Resources, to coordinate organization-wide staff development. Managed schedules and coordinated with department heads when necessary.

Robert Faint Page 2

Participated in internal initiatives, e.g., process improvement, product improvement, and identifying best practices.

Assisted in the development of over 10 manuals and 5 training courses.

FULTON FINANCIAL CORPORATION, Pennsville, New Jersey Mar 2005 – May 2007

The multibank holding company owns six community banks, which together operate about 270 branches in rural and suburban areas of eastern Pennsylvania, Delaware, Maryland, New Jersey, and Virginia. Annual revenues of approximately $700 million with more than 4,000 employees.

Technical Trainer

Scheduled and delivered over 25 trainings to over 15 branches in a variety of formats including Instructor Led and Webinar. Worked with other departments, such as Human Resources, to coordinate organization-wide staff development. Managed schedules and coordinated with bank managers and staff when necessary.

Participated in internal initiatives, e.g., process improvement, product improvement, and identifying best practices.

Assisted in the development of 2 manuals and 2 training courses.

Technical Skills

Proficient in MS Office Suite: Excel, Word, Outlook, Power Point. Medidata Rave, Google Mail, Google Drive, Resolve, Adobe Connect, Captivate, Magic, Workday, Inform, Salesforce, Business Intelligence

Special Skills

Proficient in Kirkpatrick’s Four Level Training Model, Adult Learning Theory and ADDIE. Basic understanding of GCP regulations.

Education

Associates in Applied Science-Programming-DeVry University

Bachelors of Arts-Psychology-Kean University

Liberal Arts-Middlesex County College

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