Customer Service Manager

Lorenzo Gonzalez

*****************@*****.*** • **410 W. Little York Apt 0911• HOUSTON, TX 77041 • 832-***-****

OBJECTIVE

To obtain an effective position where is needed, dealing with customer service. Containing desire in learning new ways, and things to build bridges in growing my job opportunities.

EDUCATION

•Houston Trade Training, Houston TX Class of 2015

•HVAC Certificate

•Liberty High School Class of 2003

•High School Diploma

SKILLS

•Highly skilled in customer service; assisting and helping customers

•Expert on resolving issues/conflicts when a problem arises

•Proven to have a secure and healthy environment for all kinds of customers

•HVAC Certified

•Servsafe Certified

•Fluent in both English and Spanish

•Complete knowledge in computer software: Microsoft Office, typing (60+wpm), office equipment (multi-line, phone system, fax, copiers, etc.)

EXPERIENCE

Traditional Designs October 4, 2016- Present

•Load/Unload delivery trucks

•Polish Granite when needed

•Prep slabs of granite when needed

•Assist the installing groups with installing granite in different home

•Get installing scene ready

•Utilized fork lifts to transport material

Taqueria Tepatitlan November 2, 2012- October 1, 2016

Supervisor

•Manage over 20 people

•HVAC services for the restaurant

•Complete food/ beverage/ alcohol order

•Complete and verify money deposits

•Resolve conflicts within the restaurant

•Organize and create events within the restaurant

•Organize event caterings

•Hiring new employees/ do training process

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Red Mango November 30, 2015- March 01, 2016

General Manager

•Complete food/ beverage supply order

•Complete and verify deposits

•Work with customer service

•Organize an marketing campaign

•Attend events to promote

•Hire new employees/ complete training process

Courtyard Marriot June 2011-November 2012

Kitchen Supervisor

•Manage over 20 people

•Complete food order

•Organize and create banquets and caterings

•Resolve conflicts within the kitchen

•In charge of food coming out in timely manner

•Make sure food meets quality

Mama Pita June 2009 - June 2011

Assistant Manager

•Complete training in new hires

•In charge of kitchen; food prep

•Complete food orders

•In charge of inventory

Jamba Juice June 2007- June 2009

Manager

•Management and operations of all areas of the store

•Prepared daily sales report, cash counts, cash deposits

•Responsible for training new personnel coming in with the company

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