Customer Service Sales

WILLIAM JASON VAN SANT

***** ******** **** ***** *******, TX 77057 909-***-**** ************@*******.***

OBJECTIVE

An intrinsically rewarding position requiring excellent customer service and multi-tasking skills.

SKILLS PROFILE

-Customer service expert – 0ver 15 years experience

-Strong work ethic and commitment to quality

-Fun, positive attitude with great problem-solving skills

-Highly motivated self-starter who is able to work independently or as part of a team

-Excellent multi-tasking skills and a keen eye for details

-Proven ability to learn quickly and thrive in challenging situations

EMPLOYMENT HISTORY

Senior Keyholder/Gear Lead – Whole Earth Provision Company

October 2013 – January 2017

Houston, TX

-Responsible for leading floor team and managing store operations when Store Manager and Assistant Manager were not present; including being fully responsible for store opening and/or closing.

-Trained new employees and provided ongoing sales floor coaching and training.

-Reviewed weekly sales results and made necessary merchandising adjustments and/or provided supplemental training to ensure that all categories in the Gear Department performed at a high level.

-Worked closely with the Buying Office and Merchandising Manager to develop strategies that maximized sales and resources.

-Frequently recognized for leading company sales in key Gear Department categories.

Vegan/Raw Catering – Peace of Well-Being

June 2009 August 2013

St. George, UT

-Planned and developed menu items based on seasonal and local availability of produce.

-Utilized relationships with local farmers and health food store owners to obtain high quality ingredients at low prices.

-Ensured that quality standards were maintained and customer satisfaction was our top priority as the business grew and expanded.

-Managed and coordinated the preparation/flow of several orders/items at once; accounting for appliance availability, prep time and deadlines for final products.

WILLIAM JASON VAN SANT

909-***-**** I ************@*******.***

Concrete Laborer/Finisher – Triple B Concrete April 2006 – May 2009

St. George, UT

-Performed all functions related to concrete installation; removal of old concrete, setting forms, grading, pouring and finishing.

-Scope of work was chiefly curb, gutter and sidewalk.

Marketing Director – Prudential St. George Realty August 2005 – April 2006

St. George, UT

-Designed and created newspaper, classified, magazine and television advertisements.

-Worked with IT contractors to develop an updated, more user-friendly and appealing local Prudential website.

-Trained Realtors on use and functions of local Prudential website.

-Optimized advertising dollars by determining the most effective means of marketing commercial, residential, raw land and rental properties.

Account Executive – Randa Neckwear March 2004 – May 2005

New York, NY

-Maximized the distribution of licensed and private label neckwear brands by working with established accounts and forming relationships with new clients.

-Shipped 11.5% over 2004 sales plan -increased territory sales by 8.9% from 2003.

-Created new opportunities by working with the Design team to develop account/region-specific merchandise.

-Analyzed sales results and monitored product performance in order to provide feedback to the Design and Purchasing teams.

Purchaser – Mulberry Neckwear March 2001 – February 2004

Las Vegas, NV

-Constructed monthly purchases for 4 nationally distributed neckwear lines including Kenneth Cole, Reaction Kenneth Cole and Jerry Garcia neckwear.

-Directed and coached Distribution team to ensure proper execution of line directives and strategies.

-Instrumental in developing new procedures and processes that helped the company thrive in a period of rapid growth. From 2001 -2003, Mulberry nearly tripled its market share; largely due to the success of the Kenneth Cole neckwear lines.

-Created presentations and team-building exercises for monthly in-store service meetings.

EDUCATION

-Major: Business Management University of Phoenix 2001 – 2002 GPA:3.2

-Degree: Associate of Business Community College of Southern Nevada GPA: 3.8 Graduated with High Honors

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