Administrative Assistant

Susan Graham

*** ********* **** 904-***-**** Neptune Beach, Florida 32266 *********@***.***

Director of Administration

*A hard working, energetic, self-motivated, loyal employee who gives her all to the professionalism and demands of her position. Some of my strengths include:

*Organization. Implemented Human Resource Department with 18 local employees and increased to 148 employees in four counties.

*Detail oriented. Assisted District Manager in creation or application of policy manuals, drug policies and other documentation needed for transition from franchise to company owned facility.

*Multi-Tasking. While in the process of completing a task can be interrupted with several other task and continue all to their completion. I work extremely well under pressure.

*Liaison. Maintained loyalty to management and treated employees with fairness and objectivity.

* Time Management

Professional Experience

Brumell Group October 2008 to Present

Jacksonville, Florida

Director of Administration

*Manage the day to day operations of the office, both internally and externally.

*Responsible for payroll, timesheets, benefits, job postings, screenings and hiring of office and field personnel.

*Accounts Receivable and Accounts Payable,

*Assist in the development of office policies, procedures and handbooks.

*Supervision of Office and Field Personnel.

*In-take and processing new assignments from clients. Specializing in Worker’s Compensation and General Liability Claims.

*Developing strategies with clients to optimize the greatest possible outcome for surveillance of claimants/subjects and implementing those strategies with investigators in the field.

*Manage field investigators, including but not limited to, hours worked, procedures, paperwork and all other pertinent information.

Fruit Cove Baptist Church August 2003 to August 2012

Jacksonville, Florida

Kitchen Manager

*Increased kitchen productivity to support Wednesday night supper attendance of 200 people.

*Directly responsible for preparation of suppers and coordination of 10 staff volunteers.

*Plan menu selections, order all food and supplies, and control the in stock inventory.

*Responsible for developing the Church kitchen budget, and keeping operational expenses within budget.

Dryer Vent Wizard of Northeast Florida June 2003 to December 2008

Jacksonville, Florida

Marketing, AP and AR

*Developed marketing materials for distribution to 14 counties in northeast Florida and contacted prospective clients.

*Managed all aspects of accounting including preparing checks, creating invoices, making deposits and maintaining Quick Books.

*Provided administrative assistance services such as setting service appointments, creating proposal letters and estimates, and answering phones.

The Trane Company June 1988 to June 1999

Jacksonville, Florida

Human Resource Manager

*Created and managed the Human Resource department that increased from 18 local employees to 148 employees in 4 counties in the State of Florida.

*Implementation and development of drug policies, (i.e., pre-employment and spontaneous drug testing), employee handbooks, performance reviews and any and all documentation needed to successfully maintain a corporate Human Resource Department.

*Audited, maintained and posted EEOC and Worker’s Compensation reports.

*Organized and managed yearly benefits renewals, raise schedules and draw schedules.

*Scheduled and conducted pre-employment screenings, new employee hires, performance evaluations and maintained the integrity of employee files with confidentiality.

*Liaison and conflict management between Division Managers and employees.

Franson, Dearing, Aldridge and Sands, PA August 1976 to May 1988

Jacksonville, FL

*Legal Secretary for Real Estate Attorney

*Processed, closed and disbursed FHA, VA, Conventional, Assumption, Development and Construction Loans.

Education

Florida Junior College at Jacksonville

Edward H. White Senior High School

Associations - Certifications - Awards - Skills

Past President Florida Legal Assistants of Jacksonville

Member of the Jacksonville Claims Association

Past President of Julington Creek Athletic Association – Girls Softball

Former Board of Directors - Julington Creek Athletic Association.

Certified Girl Scout Leader

PTA

26.4 Run with Donna Volunteer

American Cancer Society Fund RaisingVolunteer

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