High School Customer

Sheldon Bryant *****************@*****.***

**** ******** ******, ***** ***** NC 27801 H 252-***-**** C 252-***-****

Objective

To secure a leadership role that enables me to exert my ability to meet challenges and enhance my skills as a mechanic by getting results and communication effectively.

Education

North Edgecombe High School, Leggett NC – High School Diploma 1979-1983

Certifications

Certified Electrician

Certified Air & Heating Technician

Experience

HOME REPAIR MAINTENANCE (PART-TIME) 1984 - PRESENT

Over 30 years of home repair experience.

Specializes in Installing/Repairing countertops

Remodeling Kitchen floors, cabinets, doors, windows etc.

PFIZER (FORMERLY HOSPIRA), ROCKY MOUNT NC

MAINTENANCE TECH I 2011-2016

Knowledge of general maintenance processes and methods

Expert use of common hand tools, torque wrenches, micrometer, calipers and wiring.

Constructs, troubleshoots, calibrates, adjusts, tests and maintains equipment, components, devices or systems

Performs calibration and alignment check, make adjustments, modifications and replacements as directed.

Work on assignments that are complex in nature and where judgement and decision making is required.

Mentors and coaches less experience technicians on product and how the line should be operated.

Disassemble, modify rework/repair, and reassemble according to specifications.

May lead a team of technician by giving advice and is considered a technical resource.

PEOPLE’S BUILDING SUPPLY, ROCKY MOUNT NC

SUPERVISOR 1984-2010

Lead and direct the workforce in problem identification, problem solving by implementing continuous improvement measures.

Identify needs of the customer and ensure good customer’s service and relationship.

Over 15 years of experience providing customer’s support and high volume workload within a deadline.

Became the “go-to” person for any issues and customer’s complaints by listen attentively, solve problems creatively and use tact diplomacy to find common ground and achieve trust and build a good relationship with our customers.

Helped the company attain the highest customer’s service making sure our customers were satisfied.

Managed over 15 employees

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