James Anderson

Customer service Resume

Henrico, VA 23231

acymp7@r.postjobfree.com - 804-***-****

To use my ability to work in a team environment. I am self-motivated and able to work both independently and as a collaborative team member. To obtain a position where I can maximize my organizational and interpersonal skills and knowledge which will contribute my years of experience, that will allow me to grow personally and professionally.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Member Service Specialist II

Teleperformance USA - Richmond, VA - May 2016 to Present Responsible for all customer inquiries

Provide excellent customer service

Troubleshoot equipment and system problems

Solve to resolve issues on first call

Appropriately communicate with upset customers to resolve their inquiries Thrives as a team player

Exercise retention efforts when appropriate

Identify customers who are comparison-shopping and inquiring about contract terms assisting the customer with the correct price plan

Sales Associate Supervisor

TLK Group Properties, - Richmond, VA - January 2013 to June 2016 Responsibilities

Contact businesses and private individuals by telephone to promote products, services and/or charitable causes

Solicit orders for goods and services over the telephone Explain the product or service to potential customers Deliver scripted sales pitch to the customer

Adjust scripted sales pitch to meet needs of specific individuals Provide pricing details

Handle customer questions

Obtain customer information including names and addresses Record customer details including reaction to the product or service offered Receive orders over the telephone

Input order details into the computer system

Record customer details and details of transaction Confirm orders placed with field sales representatives Obtain contact details of potential customers from sources including telephone directories and purchased lists Schedule appointments for sales staff to meet prospective customers Conduct customer and marketing surveys

Answer telephone calls from potential customers who are responding to advertisements Contact customers to follow up on initial interaction Accomplishments

Best sales man award and gift cards.

Lead salesman position giving after first year of employment. Skills Used

Computer skills such as - window PowerPoint. Microsoft pro. Microsoft office. Dimensions Pro. Destiney Mobile.

Sales Representative

ADT - September 2011 to June 2012

Obtain customer information such as name, address, and payment method, and enter orders into computers

-Adjust sales scripts to better target the needs and interests of specific individuals.

-Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.

customer service representative

Walmart - April 2011 to August 2011

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

-Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

-Describe merchandise and explain use, operation, and care of merchandise to customers. Place special orders or call other stores to find desired items

-Compute sales prices, total purchases and receive and process cash or credit payment EDUCATION

Bachelor's in mechatronics

ECPI University - Richmond, VA

2016 to 2018

High School Diploma

Monacan High School

2009 to 2010

James River High School

2008 to 2009

SKILLS

mastery of Microsoft office programs, extensive knowledge of peoplesoft and quickbooks, ability to work with several operating systems including Window,.Mac OSX, and linux, CERTIFICATIONS/LICENSES

Dcjs certified

Armed and unarmed certification

Firearms. OC spray and baton

ADDITIONAL INFORMATION

Qualifications

-Substantial experience and outstanding skills in customer service.

-Accustomed to working in fast paced environment with the ability to think quickly and successfully handle difficult situations.

-Excellent interpersonal skills, ability to work well with others in both supervisory or support staff roles.

-(2 years)skilled forklift driver of all kinds (gas/electric)

-skilled club bouncer

-security guard skills

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