Customer Support and Administrative Professional

Jonathan Brumin

Cellular 778-***-****

********.******@****.**

Education

Business Diploma 2009

Langara College, Vancouver, BC

H.S. Diploma 2003

R.C. Palmer, Richmond, BC

Summary of Qualifications

• Efficient in Adobe Acrobat, Adobe Photoshop, HTML programming, E-Mail, Internet, MS Office Professional including Word, Excel, PowerPoint and FrontPage. Windows NT/98/2000/XP/Visa

• Enthusiastically represented the company by professionally greeting visitors.

• Coordinated with other departments, agencies, and community leaders.

• Promptly answered telephone calls to reflect professional corporate image.

• Assisted students by providing individualized instruction based on observation.

• Produced narrative reports to inform parents of progress and challenges.

• Maintained healthy and safe environment for staff and customers.

• Trained, monitored, and supervised volunteer and staff performance.

• Designed activities to demonstrate supportive teamwork.

• Received accolades and letters of appreciation from customers and coworkers.

Skills

• Managing E-mail

• Type - 75 wpm

• Microsoft Office: Word, Excel, Outlook, PowerPoint

• Transaction of cash, bank cards, credit cards and cheques as well as billing.

• Floor Sales, stock of merchandise, inventory and answering phone enquiries.

• Community Relations

• Facilitation and travel coordination

• Group Event Planning and effective coaching

• Safety Inspection

Relevant Experience

Data Entry Administrator

Lululemon Athletica Inc. September 2016 to December 2016

• Creating Excel and PowerPoint spreadsheets

• Compiling accurrate data for entry through multiple sources

• Communication with several points of contact for data details

• Collaborating with other staff to combine the data into one single stream of information

Customer Service Representative - Sales/Billing/Loyalty Care/Technical Support

Shaw Cable Systems, Vancouver, BC January 2008 to August 2016

• Answering phone calls with a friendly, professional and positive manner

• Ran reports of staff for coaching purposes

• Conducted weekly tailgates for staff updates on company policy and product information

• Creating spreadsheets with up to date technical data for Business Technical Support

• E-Chat as well as email correspondence with customers

• Technical support for digital television, internet services and home phone

• Training and supporting new hires and inter-departmental transfers

• Advising clients of account status

• Making necessary changes to account packages as per clients’ requests

• Upgrades and sales for existing clients with products such as internet, cable and phone

• Taking payments as well as making payment arrangements

• Responsible for every client being satisfied with the services and customer support

• Educating customers as to competitor offers and services in comparison to their current lineup

• De-escalating customer experiences and providing with a solution

• Following up with negative experiences via customer surveys

Customer Service Representative January 2007 to June 2007

RBC Royal Bank, Richmond, BC

• Helping clients with necessary inquiries

• Negotiation of items such as cheques, draft and money orders, cash, safety deposit boxes, Anti Money Laundering as well as problem resolution

• Securing the privacy of clients as well as employees

• Making sure clients are happy with the products and services

• Putting into consideration products and packages that will make clients' experience easier, more efficient and more pleasurable

Assistant Manager October 2005 to January 2007

The Source by Circuit City, Richmond, BC

• Technical support for computer hardware as well as software support

• Transactions with credit cards, debit and cash

• Answering client and in-store phone inquiries

• Stock of goods on the sales floor and warehouse

• Intra store stock transfers

• Shipping and receiving

• Maintenance of shelving and appearance of stock

• Opening and closing of the store

• Managerial duties such as returns and discount approvals

• Employee interviews, hiring and training

• Ordering of supplies as well as up to safety code maintenance

Contact this candidate