Customer Success, Service, Support, Account Manager
Resume:
Denver, CO ***** ● 303-***-**** ●************@*******.***
Mark A. Collier
Objective
Obtain a position where I can maximize my account managing, sales and customer service background while achieving company and personal goals.
Summary
Superior skills in Customer Service/Retention, Account Management and Sales.
Excellent interpersonal, organizational and communication skills with clients and team members.
Knowledgeable in Microsoft Products, Office environment and various CRM platforms.
Skilled problem solving by analyzing data, interpreting results and applying techniques to implement strategic policy.
Professional Experience
2014 2015 Trulia/ZillowGroup Centennial, CO
Account Manager/Marketing Specialist
Managed 300-500 active paying business accounts on a continual monthly basis
Point of contact for all inquiries including training on products via email, phone and webinar
Responsible for business account’s satisfaction (customer service, retention, continued service including renewals and upselling)
2012 2014 EasyCare/ARS Westminster, CO
Warranty Specialist
Managing a pipeline of opportunities from qualification to proposal through closure
Responsible for evaluating each customer's unique situation and creating a compelling value proposition and financial proposal
Use a repeatable sales methodology to ensure resources are applied to the opportunities that have the best chance of closing
2008 2012 Jones Intl University Englewood, CO
Admissions Associate
Contacted prospective students to generate enrollments and admissions for the university
Advised students in selecting the right education to achieve their career goals
Asked students for referrals to increase admission numbers as well as maintained contact throughout their education
Education
Cedar Valley Community College
Airline Transport Professionals, Riverside, California (Commercial Pilot/Flight Instructor)
Morgan County Community College
References
Provided Upon Request
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