Sales Customer Service

Peter Ryan

510-***-**** ****************@*****.***

Executive Value

My success in the retail sector has derived from creating strategies to maximize efficiency, increase accuracy and reduce human error in order to maximize business opportunities, profitability and sales. This includes utilizing operational expertise, written and verbal communication, and training and managing key individuals equipped to deliver sustained positive results with integrity. Combining these skills with a strong passion for client relationship development, a great attention to detail and team leading aided in my transition to become a successful licensed realtor and a member of the N.A.R, C.A.R., and S.F.A.R. Career Path

Vanguard Properties, July 2016 – Present

Realtor San Francisco, CA

• Responsible to find new residential sales leads and closing on sales.

• Compile competitive market analysis of properties to determine appropriate pricing.

• Analyzed market conditions to help clients make informed decisions regarding the buying and selling of Real Estate properties.

• Prepare & conducting open houses.

Salvatore Ferragamo, SPA February 2012 – July 2016 Assistant Manager, Operations Beverly Hills, CA 2014-Present

• Develop training documents for a five-day stock training program.

• Train new & existing Stock Managers for West Coast region.

• Audit daily sales to ensure both company and legal policies are followed.

• Reduced shrink from -1.32% (-$147,547) in 2014 to -0.92% (-$77,951) in 2015.

• Four consecutive nominations for peer driven, Le Stelle Recognition award. Sales Supervisor San Francisco, CA 2012-2014

• Exceeded individual sales and performance goals.

• Responsible for providing excellent customer service by offering ideas on the selection of clothing and accessories.

• Ensuring adherence to corporate standards while delegating tasks to aid in the management of day-to-day store functions.

Hugo Boss Fashions Inc. January 2010 – January 2012 Sales Supervisor San Francisco, CA

• Exceed individual sales and performance goals.

• Excellent understanding of dynamics of retail apparel and accessories industry.

• Strong track record in providing superior customer service in a direct client sales environment. American Apparel, December 2008 – January 2010

Assistant Store Manager, San Francisco, CA

• Worked directly with the store manager to turn around an underperforming store.

• Recruit and train new staff ensuring effective utilization of the retail systems and daily procedures.

• Developed and promoted key individuals to management rolls. Sales Associate, San Francisco, CA

• Successfully assisted customers with product selections and purchases.

• Achieved daily sales goals by cross selling and promoting additional products.

• Demonstrated excellent communication skills in interacting with clients, staff and corporate executives.

Education

Academy of Art University: Bachelor of Fine Arts, Documentary Photography, 2007-2011

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