SHIRISH ASHWAT

412-***-****

Pittsburgh, PA acymn4@r.postjobfree.com

Director Enterprise Applications

Leader with innovative skills in implementing CRM applications globally utilizing integration methods, migrating & optimizing applications by effectively using traditional and Agile SDLC methods. Founded successful consulting company that specializes in CRM and MDM applications architecture and implementation. Highly qualified and proven record of accomplishment through the creation of effective processes in managing and leading application integration vendors for simple to large complex implementations. Exceptional organization and analytical skills and an unparalleled ability to strategically handle communications at all levels including mentoring and leadership. U.S. Citizen. Competencies include:

Salesforce Service Cloud Rollouts

Veeva Sales Cloud Rollouts

Siebel CRM & Siebel UCM

SAP PI & Web Methods Integration

Data Quality & Data Profiling Methods

Onsite & Off-shore Vendor Management

PROFESSIONAL EXPERIENCE

MYLAN PHARMACEUTICALS, Canonsburg, PA 2014 - 2016

The second largest $10 Billion generic and Pharmaceuticals Company in the United States that has close to 35,000 employees worldwide.

Director/Sr. Principal Architect Enterprise CRM Applications

Hired specifically to optimize the Siebel application and increase user adoption. Subsequently responsible to lead teams to implement Salesforce and Veeva CRM for multiple business units. Prioritize functional requirements with business & sales support users based on business benefit, technical feasibility and organization readiness to successfully rollout integrated CRM application under one umbrella

Reduced consulting costs and user support calls by optimizing Siebel application and customized user training.

Migrated Siebel to Salesforce on the same platform with Veeva for three Business units and achieved outstanding results in improving the market share.

Worked with the Business & Sales support teams to configure Salesforce with minimal screen transactions that helped launch more products in less time and eliminate long response times with customers.

Led the Development Team & EAI vendors to configure Siebel integrate with Salesforce for CPQ related tasks

Managed and established the integration of SAP, IMS and Homegrown applications to Salesforce platform to achieve high data integrity that improved data visibility and led to increased user efficiency.

Identified and evaluated SF Lightning Connect and achieved lightning speed data query responses from SAP in Salesforce when querying on customer order details.

Managed rollout of Veeva application for 500 + users, integrated various third party applications for Americas, Asia, Europe & Pacific regions within budget, and limited period.

Provided technology leadership to developers, and advised managers and stakeholders, to help them understand the architectural vision.

TRIAGEIT CONSULTING, Pittsburgh, PA 2003 - 2014

Provider of IT consulting services specifically in CRM application rollouts and Systems integration services.

Siebel CRM / MDM Technical Consultant

Leveraged extensive career experience as CRM Team Lead and Project Manager to attract top clients.. Services included analyzing client needs; helping clients evaluate multiple options; providing guidance on business plans; devising suitable architecture and implementing solutions. A sample of many satisfied CRM clients include Bayer Health Care, BCBS North Carolina (IBM), Independent Health, Credit Suisse, GE Power Systems, Junior Achievement (Cap Gemini), Parker Hannifin (Deloitte Consulting), and Verizon Business.

Provided business direction to implement a Global Siebel 8.2 UCM MDM solution and replace existing Customer Master Application. Worked closely with the CIO, Business Managers and super user community on existing Data Quality & Data Duplication issues to implement the Siebel best practices for GE Energy in Atlanta, GA.

Shirish Ashwat acymn4@r.postjobfree.com Page 2

Optimized and reconfigured application and achieved 500-fold performance improvement and reduced processing time from 22 hours to 2 hours for Junior Achievement a Cap Gemini customer.

Led team of 20 consultants and worked with IBM Technical Team to implement a 300-user call center application with many interfaces to legacy and third party systems. Hired as consultant for 18 months to advise client on numerous business-critical aspects, including high availability/load-balanced UNIX servers for Schneider National (Transportation Company).

Implemented Siebel eService portal and proposed concept of selling the self-service portal to customers, which achieved the following results: generated revenue, established successful new service that let customers track service calls; and enabled NetIQ to easily meet its mandatory SLA's for customers

Configured and installed Siebel Enterprise servers that supported Siebel High Tech Manufacturing and Universal Customer Master (UCM) application on AIX platform with fault tolerance options. Trained internal staff, fine-tuned and documented system for Deloitte consulting customer Parker Hannifin.

Hired by IBM as Siebel SME for data archiving project at Sunlife Insurance

EJIVA CORPORATION/IGATE CAPITAL, Pittsburgh, PA 1998 - 2002

An operating company of IGATE Capital that provided end-to-end solutions for CRM and CTI customers.

Siebel Technical Consultant

Selected by head of Siebel practice to lead Infrastructure & Development teams given the experience in LAN/WAN Networking and Application configuration experience.

Led functional and development team during major engagement with GE power systems. Delivered and implemented Siebel Sales application for six different business units.

Mentored and coached customer infrastructure teams with Siebel on premise server installations while integrating with existing enterprise.

MASTECH CORPORATION/IGATE CAPITAL, Pittsburgh, PA 1994-1998

Network & Application Systems Engineer

Provided comprehensive IT consulting, project management and other technical services. to their customers.

Improved processing times for pharmacy data warehouse and reduced report generation time from 8 hours to 2 hours and was highly commended.

Set up voice networks and customized network rules and hardware for remote-development environments. Advised customer IT teams on design of network architecture to accomplish seamless connectivity with remote sites.

Made extensive contributions during Y2K conversion project for customers requiring connection to legacy systems at offshore facility in India.

EDUCATION

M.S., Management Information Sciences, Strayer University, Washington, D.C.

B.S., Physics, Mathematics & Chemistry, University of Delhi, New Delhi, India.

PROFESSIONAL DEVELOPMENT/CERTIFICATION

Veeva Systems Administrator Certificate Training

Microsoft CRM Dynamics Training

Certified IBM Optim Data Growth for Open Systems

Project Management Professional Training.

VMware vSphere Training

Certified Siebel core consultant 7.0

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