Eugene T. Gaultney Jr.

**** ******* **** acymmi@r.postjobfree.com 404-***-****

Dunwoody, GA 30338 linkedin.com/in/genegaultney

Global IT Leadership - Technical Management - Business Services

Partnering people, processes, and technology to drive business forward

Dynamic and highly-experienced IT and business leader with demonstrated success in technology innovation, process improvement, staff training and development, and high-level client relationships, seeking to apply strategic planning, ROI-mindset, and exceptional best practices to a challenging senior-level IT management position.

Catalyst for profitable growth, analytical and technology-driven, with the ability to excel in complex technical and business disciplines to consistently deliver results that maximize ROI for a billion dollar corporation.

Strong strategist with proven results in planning, coordination, and delivery of software solutions that enhance mission-critical business operations, high performance, and stockholder priorities.

High-impact change agent, recognized for consistent success in developing the systems, processes, and procedures needed to streamline operations, decrease costs, and enhance profits.

Adaptable and collaborative leader with acumen and experience for continued success in quality and innovation, core values, maximizing shareholder value, personal/team commitment, best practices, and integrity.

Core Competencies

Global Software Development/Support ● Business and Technology Acumen ● Leadership and Mentoring ● Operational Efficiencies ● Vendor Management ● Process Improvement ● Manage IT Op Ex / Cap Ex budget ● PCI, HIPAA, HITRUST, OWASP, SSAE16 ● ITIL, ITSM ● SDLC, Waterfall, SCRUM, Project Management ● Mergers and Acquisitions ● Strategic Planning ● e-Commerce ● VPN, MPLS ● Mobile Computing, API, Web Services, JAVA, SQL, .NET, COBOL, C, C++ ● Linux, HPUX, VMWARE, ● SFTP, NDM ● MS Office ● Business Intelligence, BO4.1, Crystal Reporting ● ERP/SAP Exposure

Professional Experience

Expert Global Solutions (EGS) - (Formerly NCO Financial Systems, Inc.) 1997 – 2016

Director Information Technology (2012 - 2016)

Defined opportunities and strategies related to service levels, off/on-shore staffing, and service delivery strategies, working directly with C-suite and executive leadership throughout the organization.

Managed global staff 60+ senior-level technical and business associates, with full accountability SDLC for new application development/delivery, project and client management functions.

Established and managed off-shore teams in Manila and India that worked in line with US operations to develop software and to ensure 24X7 client support for mission- critical systems, ensuring immediate issue resolution and mediation. Improved Incident SLA’s by 30%.

Provided leadership and strategic direction for IT DevOps teams to drive business performance for multiple industries, including Healthcare, Collections, Client Back-Office, Utilities, Loan Servicing, and Payment Systems.

Vice President - IT (2005 - 2012) NCO Financial Systems, Inc. (acquired Risk Management Alternatives)

Ensured seamless client support and multi-systems integrations as key leader in 2005 acquisition of RMA by NCO, accountable for downsizing and transition support management process.

Maintained on-time and 18% below budget deliveries by implementing best practices through SDLC management, and maintaining oversight of key metrics including, estimation accuracy, audits, and surveys.

Collaborated with cross-functional teams to exceed all process objectives customer requirements, identifying process gaps, redesigning & documenting processes and implementing appropriate controls.

Applied business and technical acumen to analyze, identify, design, implement and develop comprehensive IT support processes to resolve complex business and operational issues for high-value global clients.

Analyzed and advised senior-level business and IT management on performance challenges and opportunities, and shared and promoted cross-functional knowledge and best-practices learning.

Eugene T. Gaultney Jr

Vice President IT Business Services (2000 - 2005) Risk Management Alternatives (acquired Equifax Risk Management)

Managed IT team for $300MM bad debt receivables division, maintaining 100% accountability for $6MM annual budget, 28 cross-country call centers, P&L management, technology innovation, and strategic forecasting.

Maintained successful track record of systems implementation management, on-time, and within budget for over 300 projects in highly aggressive, technology-driven, and competitive industry.

Developed and implemented new project tracking system, reducing calls by 70% while improving overall communication with the business unit.

Mentored and managed 60+ application support/development, quality control, technical services, and production operations staff, achieving 99.71% system uptime and 99.90% error-free daily production execution.

Collaborated with customers, product owners, developers, and testers to create software designs that helped solve real business problems and help exceed business objectives.

Awarded prestigious 2002 Presidents Award for consistent performance, including outstanding leadership, productivity, staff development/ management, operations, and fiscal success.

Director of Technology - Equifax Risk Management Services (1997 - 2000)

Managed 15-member software support and development team for $115MM division, ensuring industry-leading technology, quality-driven focus, and on-time/on-budget client delivery.

Reengineered department, applying process improvements initiatives that eliminated 385-project backlog and increased monthly throughput of completed projects by 100+%.

Established stability and provided leadership to unmotivated and disparate team through performance improvement, recognition, and retraining programs, improving annual turnover rate to less than 5%.

Built and maintained IT and business KPI metrics to measure the support of organization’s performance and provide continual improvement in a highly competitive industry.

Nationwide Credit, Atlanta, GA 1995 – 1997

Manager Software and Development

Trained, mentored, and led 10-member development team to identify, design, and enhance vendor supplied package to meet the needs of a $100MM debt collection company.

Managed end-to-end of delivery of complex software products to external clients, using full software life cycle (SDLC) and project management methodology.

Developed major modifications to accounting functions that allowed management to reduce accounting staff by 25%, with no negative impact on operations, delivery dates, or customer service.

Reengineered software delivery process, reducing rework and increasing deliveries by 45%.

Community Service

Boy Scouts of America: Committee Member - provide volunteer guidance, support, and direction to increase interest, participation, and fundraising for aimed at achieving confidence, success, and leadership abilities for young boys.

Open Hands Atlanta: Meal preparation and packing for delivery to needy families in the Metro Atlanta area

Education

University of Georgia, Athens, GA •Bachelor of Science in Computer Science

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