Management Customer Service

Francisco Javier Santamaría Linaza

C / Blas de Otero, 14, 3 º A

***** ****** (Vizcaya) Spain

Tel: +34-626-******

e-mail: *********@*****.***

PROFESSIONAL EXPERIENCE

2007–2011 Director of Canned Vegetables and Fruits Factory (Badajoz)

Mission: Factory Coordination and completion of the installation and commissioning for processing and aseptic packaging of fruit and vegetables, juices and creams, in collaboration with HRS, EZMA, FMA, FMC, Pierre Guerin, Stork, Galdi.

• Development and implementation of control systems and production management, logistics, quality (ISO, BRC, IFS) and maintenance and prevention of occupational risks.

Budget preparation and factory cost control.

Production Plan Planning and income account management

2004-2006 La Serrana Campoleite, SA (Dairy Industry) (Madrid)

DIRECTOR

Mission: Plant Coordination and completion of the installation and commissioning for receiving, processing and packaging of UHT (Tetra-Pak, APV, Stork).

• Development and implementation of control systems and production management, logistics, quality and maintenance and Prevention of Occupational Risks.

Administrative management system implementation: General Ledger Analytics, Billing and Payment.

• Procurement Management of raw and auxiliary materials.

Support sales director large distribution client visits

Planning, organization and management of Production at the plant.

• Present to the Board Council the balance sheet and profit and loss account.

1991 to 1996 IPARLAT, Inc. (Dairy Industry)

PLANT MANAGER (Template: 100)

Mission: Planning, organization and management of the Production plant in Bilbao to achieve the overall objectives of Iparlat Group.

Management Areas

§ Production: Design of new production lines.

Management and Production Planning: 5s, SMED, Kaizen, TPM, SMC. Implementation and monitoring quality and maintenance plans.

Research and development of new products. (I + D).

§ Business: Advice and customer service; Care Financial claims: Development and Account Management Plant Operations

Study offers and Budgeting

§ Human Resources: Optimization of the workforce. Negotiation of Collective Agreement

1986-2000 IPARLAT, Inc. (Dairy Industry)

Quality Manager (Plant): Quality Management System

§ Development, implementation and monitoring of the ISO-9001 certification, granted by AENOR in September 1998

§ Plant approval certified by European Health Policy in December 1996

§ Development, implementation and monitoring the Basque Quality Label

§ Development of new techniques and methods of production control and final product.

§ Control of losses

§ Relations with the Health Administration and updates on legislation.

§ Production and Commercial Advice

§ Handling of complaints. Conducting audits

§ R & D

1998 to 2004 UNIVERSITY OF THE BASQUE COUNTRY. (Vitoria - Gasteiz)

Associate Professor in the Faculty of Pharmacy - Science and Food Technology: Lactología.

TRAINING

1989 Atty. Superior. Pharmacy. Universidad Complutense de Madrid

1979 Atty. Superior. Biological. U.P.V. (University of the Basque Country)

2000 BUSINESS MANAGEMENT

§ Tax Planning and Commercial Law

§ Accounting and Finance

§ Marketing

§ Business Management

§ Financial resources, etc.

Courses:

§ "Management Trainer." LOOP.

§ "Quality, Methods of Analysis, New Product Development."

§ "Total Quality." IFES.

§ "Group Management and Leadership." ANEL.

§ "Wastewater Treatment." SIPAG.

§ "Prevention of Occupational Risks." PREVESCON

Courses Taught:

§ Speaker at the course "Quality Management and Food Security in the sector." Zamora and Mahon. Organized by the AEC.

§ Participation in the EEC AAIR Programme for the Development of New Products.

§ Speaker at the course "Practical Application of HACCP." Organized by AZTI-WIS

Languages:

ENGLISH: Spoken and Written (common language of work)

Computer:

User-level knowledge: Word, Excel, Access, SAP.

OTHER INFORMATION

Date of birth: 04/10/1956 (Bilbao)

Married (2 children)

D.N.I.: 14927723-X

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