Customer Service Medical Assistant

James George St. Clair

**** ****** **** *****, *** A102

Okemos, MI, 48664

Mobile Phone: 517-***-**** Email: *********@*****.***

PROFESSIONAL OBJECTIVE: To obtain a job within customer relations, and build customer service skills. SUMMARY OF BACKGROUND: I have much experience with customer relations having 4+ years working with customers and patients. My previous positions as a medical assistant, receptionist, server, and trainer have allowed me to build a repertoire of customer relations skills. Graduating Suma Cum Laude from Lansing Community College with my High School Diploma and Associates allowed me to gain exceptional skills which will help me in my future endeavors.

QUICK LEARNER: I learn very quickly, and enjoy learning new methods. I enjoy learning new material. I always take what I learn and add it to my skill set. I take criticism well, and I learn from that mistake so it does not occur again.

COMPETITIVE SPIRIT: I was awarded my bronze, silver, and gold medals from the United States Dressage Federation as a professional equestrian. I also earned multiple regional titles. Naturally, I am a very good student; skipping a year of high school, and earning my associates and High School Diploma simultaneously from the Early College at Lansing Community College. WORK HISTORY:

University Club of MSU, server, host, and bartender. January 2015– September 2016

-Handled cash transactions, catered to country club members’ special requests

-Handled end of shift paperwork for accounting

-Calculated change for customers

-Made reservations for members

-Answered phones for reservations and to-go orders

-Suggested wine pairings with meals

-Memorized daily specialty dishes in addition to the general menu

-Informed members of monthly events’ dates and descriptions

-Memorized how to make specialty cocktails and other mixed drinks

-Worked closely with Human Resources to ensure amazing service for our members

East Michigan Family Care, medical assistant and receptionist. January 2010 - March 2013

-Made appointments

-Handled cash transactions for copays

-Collected data from patients, answering phones

-Handled prescriptions for patients

-Made referral appointments for patients

-Called patients regarding lab results and test results

-Handled medical billing

-Handled patient vitals

-Processed complaints from the patients for management

EDUCATION:

Lansing Community College (The Early College Program) Graduated 2016

General Associates Degree & High School Diploma

(premed focus) GPA: 3.82

OTHER SKILLS: Proficient in Microsoft Office (Word, Excel, PowerPoint, Access), customer Service, multitasking, customer satisfaction, efficiency, organization, and excellent communication skills. I know exactly what they want, and if I do not, I will find a way to get them what they want.

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