Iris Y. Thomas-Fewell

Greensboro, NC *****-****

Phone: 336-***-****

acymka@r.postjobfree.com - https://www.linkedin.com/in/iris-fewell-3a856b130

SUMMARY

Business development professional bringing an innovative approach to human resource management and leadership utilizing educational tools in creating team driven environment that fosters opportunity for self-development and growth. Superior skills building strong profitable business relationships. Expertise includes:

Employee relations • Policy Development

Training and Development • Equal employment Opportunity

Recruitment • Performance Appraisals

Community Relations • Corrective Action

Quality of Work Life Improvements • Employee Orientations

EXPERIENCE

*Concurrent positions

*Iris Stop and Shop, Inc., Winston Salem, NC 08/2009 - 09/2016

Owner Operator

Identified qualified staff through recruiting, employment verifications, investigations, reference checks

Develop and enact contingency plans as needed, direct activities during system problems; identify potential problems, troubleshoot and conduct follow-up analysis for future process improvement

Managed 100% staffing needs through hiring, supervising, employee development training

Enhanced operationsby developing company personnel policies, standard operating procedures and employee handbooks focusing on quality customer engagement and service delivery

Implemented and monitored plan for operations by training current/new staff for multiple shifts, vendor management and emergency response

Review ongoing performance results to targets and taking corrective measures as identified

Communicate areas of employee accountability and performance expected

Foster cooperative and harmonious climate conductive to maximize employee morale and productivity

Participate in daily, weekly, monthly and annual management planning meetings

Encouraged employee retention by maintaining favorable working relationship, encouraged employee input in continuous improvement, employee feedback and recognition

Grew sales by 10% annually by managing 11 vendors to assure customer satisfaction and stocking needs

Iris Y. Thomas-Fewell Pg. 2 of 3

acymka@r.postjobfree.com - https://www.linkedin.com/in/iris-fewell-3a856b130

*RMG Motorsports, Greensboro, NC 06/2009 - 05/2015

Owner Operator

Built a comprehensive employee recruiting strategy identifying qualified and "right fit" staff

Conducted employment verifications and investigations to include criminal background checks

Maintain confidential personnel files and personnel actions

Motivated team cohesiveness by partnering all employees with management for coaching and development

Conducted employment verifications and investigations meeting DMV regulatory requirements

Developed and enforced company policy and procedures relating to all phases of human resource activity

Energized employee production by establishing employee rewards program

Set goals and deadlines for dealership staffing, training, sales and services for business readiness

Maintained and secured confidential employee and client files

Acquired, produced and monitored dealership advertising supporting business identity

Assured accountability and growth thru administering budgets for contracts, autos, staffing and supplies

Improved business flow by maximizing business layout increase inventory and easing access

Identified strategic business location thru negotiation of site, lease, construction and vendors

*Thomas Counseling Services, Greensboro, NC 01/2006 - 11/2009

Owner Operator

Mental Health Service Provider LPC #2232

Contracted with 4 Group Homes delivering professional LPC services

Developed treatment plans for 17 adolescents and 5 adults for effective clinical intake

Completed weekly client clinical progress documentation Facilitated 4 group counseling services per week

Collaborated with service providers meeting consumer mental health needs while ensuring confidentiality in all service delivery

*Mental Health Association, Greensboro, NC 01/2005 - 01/2006

Community Mental Health Awareness Coordinator

Partnered with Agency Director and Board to develop Grant vision

Networked with 42 Greensboro Organizations to acquire resources and interface goals

Engaged community by sponsoring 15 Educational Workshops opening dialogue for change

Facilitated monthly updates of Grant Budget and Achievements thru board meeting presentations

Organized Advisory Committee of Professionals collaborating on grant targets

Organized and facilitated 12 focus groups addressing grant objectives

*Bail Bond Agent, Greensboro, NC 04/2004 – 09/2007

Surety-Allegany Casualty Agent

Perform all administrative duties required by judicial system to secure release of citizens charged with however not convicted of criminal acts

Operate as agent of Judicial system to assure pubic safety while monitoring persons under criminal bond release

*Alexander Devereux’s, Greensboro, NC 07/1999 – 06/2006

Owner Operator

Qualified staff recruiting, employment verifications, investigations, reference checks

Facilitate new hire on boarding

Facilitate new employee orientations

Monitor workplace performance, document performance and report to management as needed

Confirm work history, manage reference checks and verify criminal back ground checks

Communicate areas of employee accountability and performance expected

Review ongoing performance results to targets and taking corrective measures as identified

Maintained and secured confidential employee files

*Value Options Inc. Greensboro, NC 09/ 1987 - 05/2000

Regional Manager, Value Behavioral Health – Value Options

Planned and implemented policies relating to all phases of personnel activity for 6 remote office locations and 15 employees

Facilitate new employee orientation fostering effective on boarding and positive attitude toward company goals

Recruit employee, hire negotiate salaries, establish work schedules and conflict resolution

Effectively managed 15 person team providing critical incident stress management services in North Carolina, South Carolina and Georgia

Lead weekly team meetings to effectively achieve operational goals, solicit employee communication and fulfill staff development targets

City Manager, CRT Burke –Taylor Associates

Assist Regional Manager with delivery of various phases of personnel activity

Prepare job postings

Assist with new employee orientations

Maintain confidential personnel files and personnel actions

Perform other duties as assigned to Program managers

Program Manager, CEAP, CSAC Burke-Taylor Associates

Identify and refer to chemical dependency treatment/intervention resources

Train Managers and employees on effective use of Employee Assistance Program

Managed contractual relationship with 10 external business accounts

Provided community education and training on effects of Drug Addiction

Act as confidential interface between employers, treatment providers and employees when employees who utilized ADA benefits

Assist with management of office operations

Facilitate Critical Incident Stress Debriefing in response to workplace accidents, tragedy and crisis

Facilitate Change Management to assist with employee commitment to workplace goals

Iris Y. Thomas-Fewell Pg. 3 of 3

acymka@r.postjobfree.com - https://www.linkedin.com/in/iris-fewell-3a856b130

EDUCATION

Master of Science: Education

North Carolina Agricultural and Technical State University – Greensboro, NC

Bachelor of Arts: Psychology

North Carolina Agricultural and Technical State University – Greensboro, NC

References:

Melissa Legette – Lydia’s Homes 336-***-**** acymka@r.postjobfree.com

Andre Brown – International Motorsports 336-***-****

acymka@r.postjobfree.com

Blair Benson – Mental Health Association Greensboro 336-***-****

Carolyn Burns – Value Options 336-***-****

Value Options – 919-***-****

Alvis D. Fewell – Alexander Devereux 336-***-**** acymka@r.postjobfree.com

Ricardo Garner – RMG Motorsports 336-***-****

Timothy Richmond – RG Enterprises 336-***-**** acymka@r.postjobfree.com

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