Mental Health Manager
Resume:
Iris Y. Thomas-Fewell
Phone: 336-***-****
*******.****@*****.*** - https://www.linkedin.com/in/iris-fewell-3a856b130
SUMMARY
Business development professional bringing an innovative approach to human resource management and leadership utilizing educational tools in creating team driven environment that fosters opportunity for self-development and growth. Superior skills building strong profitable business relationships. Expertise includes:
Employee relations • Policy Development
Training and Development • Equal employment Opportunity
Recruitment • Performance Appraisals
Community Relations • Corrective Action
Quality of Work Life Improvements • Employee Orientations
EXPERIENCE
*Concurrent positions
*Iris Stop and Shop, Inc., Winston Salem, NC 08/2009 - 09/2016
Owner Operator
Identified qualified staff through recruiting, employment verifications, investigations, reference checks
Develop and enact contingency plans as needed, direct activities during system problems; identify potential problems, troubleshoot and conduct follow-up analysis for future process improvement
Managed 100% staffing needs through hiring, supervising, employee development training
Enhanced operationsby developing company personnel policies, standard operating procedures and employee handbooks focusing on quality customer engagement and service delivery
Implemented and monitored plan for operations by training current/new staff for multiple shifts, vendor management and emergency response
Review ongoing performance results to targets and taking corrective measures as identified
Communicate areas of employee accountability and performance expected
Foster cooperative and harmonious climate conductive to maximize employee morale and productivity
Participate in daily, weekly, monthly and annual management planning meetings
Encouraged employee retention by maintaining favorable working relationship, encouraged employee input in continuous improvement, employee feedback and recognition
Grew sales by 10% annually by managing 11 vendors to assure customer satisfaction and stocking needs
Iris Y. Thomas-Fewell Pg. 2 of 3
*******.****@*****.*** - https://www.linkedin.com/in/iris-fewell-3a856b130
*RMG Motorsports, Greensboro, NC 06/2009 - 05/2015
Owner Operator
Built a comprehensive employee recruiting strategy identifying qualified and "right fit" staff
Conducted employment verifications and investigations to include criminal background checks
Maintain confidential personnel files and personnel actions
Motivated team cohesiveness by partnering all employees with management for coaching and development
Conducted employment verifications and investigations meeting DMV regulatory requirements
Developed and enforced company policy and procedures relating to all phases of human resource activity
Energized employee production by establishing employee rewards program
Set goals and deadlines for dealership staffing, training, sales and services for business readiness
Maintained and secured confidential employee and client files
Acquired, produced and monitored dealership advertising supporting business identity
Assured accountability and growth thru administering budgets for contracts, autos, staffing and supplies
Improved business flow by maximizing business layout increase inventory and easing access
Identified strategic business location thru negotiation of site, lease, construction and vendors
*Thomas Counseling Services, Greensboro, NC 01/2006 - 11/2009
Owner Operator
Mental Health Service Provider LPC #2232
Contracted with 4 Group Homes delivering professional LPC services
Developed treatment plans for 17 adolescents and 5 adults for effective clinical intake
Completed weekly client clinical progress documentation Facilitated 4 group counseling services per week
Collaborated with service providers meeting consumer mental health needs while ensuring confidentiality in all service delivery
*Mental Health Association, Greensboro, NC 01/2005 - 01/2006
Community Mental Health Awareness Coordinator
Partnered with Agency Director and Board to develop Grant vision
Networked with 42 Greensboro Organizations to acquire resources and interface goals
Engaged community by sponsoring 15 Educational Workshops opening dialogue for change
Facilitated monthly updates of Grant Budget and Achievements thru board meeting presentations
Organized Advisory Committee of Professionals collaborating on grant targets
Organized and facilitated 12 focus groups addressing grant objectives
*Bail Bond Agent, Greensboro, NC 04/2004 – 09/2007
Surety-Allegany Casualty Agent
Perform all administrative duties required by judicial system to secure release of citizens charged with however not convicted of criminal acts
Operate as agent of Judicial system to assure pubic safety while monitoring persons under criminal bond release
*Alexander Devereux’s, Greensboro, NC 07/1999 – 06/2006
Owner Operator
Qualified staff recruiting, employment verifications, investigations, reference checks
Facilitate new hire on boarding
Facilitate new employee orientations
Monitor workplace performance, document performance and report to management as needed
Confirm work history, manage reference checks and verify criminal back ground checks
Communicate areas of employee accountability and performance expected
Review ongoing performance results to targets and taking corrective measures as identified
Maintained and secured confidential employee files
*Value Options Inc. Greensboro, NC 09/ 1987 - 05/2000
Regional Manager, Value Behavioral Health – Value Options
Planned and implemented policies relating to all phases of personnel activity for 6 remote office locations and 15 employees
Facilitate new employee orientation fostering effective on boarding and positive attitude toward company goals
Recruit employee, hire negotiate salaries, establish work schedules and conflict resolution
Effectively managed 15 person team providing critical incident stress management services in North Carolina, South Carolina and Georgia
Lead weekly team meetings to effectively achieve operational goals, solicit employee communication and fulfill staff development targets
City Manager, CRT Burke –Taylor Associates
Assist Regional Manager with delivery of various phases of personnel activity
Prepare job postings
Assist with new employee orientations
Maintain confidential personnel files and personnel actions
Perform other duties as assigned to Program managers
Program Manager, CEAP, CSAC Burke-Taylor Associates
Identify and refer to chemical dependency treatment/intervention resources
Train Managers and employees on effective use of Employee Assistance Program
Managed contractual relationship with 10 external business accounts
Provided community education and training on effects of Drug Addiction
Act as confidential interface between employers, treatment providers and employees when employees who utilized ADA benefits
Assist with management of office operations
Facilitate Critical Incident Stress Debriefing in response to workplace accidents, tragedy and crisis
Facilitate Change Management to assist with employee commitment to workplace goals
Iris Y. Thomas-Fewell Pg. 3 of 3
*******.****@*****.*** - https://www.linkedin.com/in/iris-fewell-3a856b130
EDUCATION
Master of Science: Education
North Carolina Agricultural and Technical State University – Greensboro, NC
Bachelor of Arts: Psychology
North Carolina Agricultural and Technical State University – Greensboro, NC
References:
Melissa Legette – Lydia’s Homes 336-***-**** **********@*********.***
Andre Brown – International Motorsports 336-***-****
**********************@*****.***
Blair Benson – Mental Health Association Greensboro 336-***-****
Carolyn Burns – Value Options 336-***-****
Value Options – 919-***-****
Alvis D. Fewell – Alexander Devereux 336-***-**** ******@***.***
Ricardo Garner – RMG Motorsports 336-***-****
Timothy Richmond – RG Enterprises 336-***-**** ***********@*****.***
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