JIRAJulie Davis

719-***-****

acymk7@r.postjobfree.com

Summary of Qualifications

Experience with managing software implementation testing efforts for major telecom, health and banking industries. These efforts varied from network upgrades to implementation of hardware upgrades/replacement, and software upgrades for new or out of the box customized software integration and implementation. Tested telecom networking and billing for debit transaction, CDIA Metro 2 Compliance, Credit Bureau Reporting, Lending, Mortgage, and Collections for the banking industry. In the health Industry tested for EHR, HIT, HIM, ICD-9/ICD-10, MU 2/MU3 within the hospital and ambulatory areas. For all of these I have been and am currently responsible for identifying testing resources, risks, the creation of test cases/scripts, and for all testing documentation such as the Test Strategy, Project Test Plan, Test Summary, and Lessons Learned. Lead test and dev support meetings to include issue resolution, Business Requirements Review, Data Identification, updating Test Requirements and deriving specific Test Cases for Interface and Integration testing in large multi-tiered enterprise environments. Lead meetings with leadership reporting on project status. Drive issue resolution escalating when necessary and going over budget to project timeline variances. Partnering closely with developers, testers, vendors, clients and leadership to ensure deliverable(s) are on time and meet expectations. Where applicable developed, documented and implemented change management and acceptance policy and process. Where applicable developed project charter and statement of work. Where applicable interviewed, hired and mentored new test analysts and trained and mentored Business Analysts in identification of requirements from general business documentation, testing concepts and processes.

Specific Expertise

Quality Assurance

Test Planning & Analysis

Data Analysis / Reporting –Metrics (Testing/Defects)

Risk Analysis/Identification/Mitigation

Project Test Strategy, Project Test Scheduling, Project Test Plan

Identify Scope, Identify Resource(s)

Resource Scheduling,

Business Requirements / Functional Requirements

Test Case/Test Scenario Development

Project Management – SDLC

Problem Management/ Resolution

Quality Management (TQA, SQA, TQM)

IT, Business Operations – Process, Program & Data Analysis

Negotiation skills (Internal & External clients)

Team Management/Development

Program Management/Development and Implementation

Technical Skills Summary

Banking Industry Skills

Corporate Technology & Consumer Lending Quality Assurance, Consumer Lending program: Home Equity, Mortgage, Educational Lending, Credit Cards, Credit Management, Consumer Credit Services

Health Industry Skills

CHI: Cerner, McKesson, Allscripts AEHR, Allscripts PPMS,

EHR, HL7, PHI, HIPAA, Revenue Cycle, HIM, MU2, ICD-10

Telecom Skills

Debit Card ATM and POS transactions from a major bank to the Verizon services provider. Mainframe and Midrange system upgrades.

Technical Skills

MADC, Project Management Universal Workstation(PMUWS), IBM ClearQuest-CDTS, HP ALM 12, Teamworks, Jira; Wiki, SharePoint, STAMP, Mercury QC 9 & 10, WIKI, StatusPro, OrderPro, SHAREPort, MS Project, Excel, Access, Visio, Crystal Reports 10, TSQL, MS SQL Server 2000/2005 Management Studio,

Other Skills

Management (Hiring, Training, Scheduling), Metrics Analysis & Reporting, Forecasting, Accounting, Payroll

Series 6/63, Life Insurance,

Substitute Teacher License state of CO,

Licensed EMT-IV 1994 - 2000

Professional Experience

Apex Systems @ Wells Fargo

IT Project Manager - Project Test Coordinator July 2015 – Present

Have successfully led 16 projects meeting the highest of quality standards within the banking industry.

Currently leads the Project Planning, Execution, Control and Close,

Responsible for creating test plans, creating test strategies, providing daily dashboard reports on testing and project as well as weekly status reports to leadership,

Responsible for identifying and scheduling resources,

Responsible for forecasting against set budget,

Evaluate code readiness prior to testing,

Communicate to all business units around project testing efforts,

Coordination with different testing teams on a test schedule (functional, stress and performance, integration, UAT, etc.).

Plans and directs quality assurance schedules and assignments, and monitors project status in comparison to cost/time projections.

Logs, tracks, and verifies resolution of software and specification defects.

Directs and serves as a mentor to less experienced staff

Responsible for handling the most complex quality assurance and test environment problems and issues.

Leading in the creation, preparation, and conduct of quality assurance reviews and the development and execution of test plans and test scripts.

Researche new products and industry methodologies and facilitates the development of new concepts, techniques, and standards.

Liaison between the development and testing teams and the business.

Analyze the testing and certification of application-specific software and performs ambiguity reviews of business requirements and functional specification documents.

Uses advanced knowledge of applications to provide technical assistance in identifying, evaluating, and resolving highly complex test problems.

Catholic Health Initiatives - CHI

Ambulatory Program/Critical Care Project Test Lead April 2012 – July, 2015

•Drive the testing and Implementation of third party vendor software into client sites across the US.

•Daily/Weekly Progress Reporting – Project Owner(s)/Leadership, Project Team

Ensuring the successful operation of applications (functional, operational and procedural) supported by ITS including data quality, education and end-user support.

Support development of strategic and tactical plans and business process re-engineering for the Applications.

Participate in the various phases of the Project Life Cycle (PLC) to ensure customer business and technical requirements are understood, testable and can be validated.

Provide management oversight for testing application teams in direct and/or virtual environment.

Provide operational guidance to influence adherence to the IT organizational goals and objectives.

Ensure the integrity of electronic data through testing and thorough analysis of vendors and their products.

Implement process methodologies, policies and procedures for testing activities for both new project work and maintenance and support (i.e. Test Strategy, Test Plan, Test Summary, Metric reporting, etc…).

Review, analyze and provide feedback on product requirements and architectural designs

Manage the effective integration of the application software with a focus to patient safety

Provide mentoring to EPMO, TCoE, IT and Business staff as a means to develop job satisfaction and coordinate cross training opportunities with other functional groups.

Provide communication and appropriate escalation of all application testing issues and activities.

Participate in the process development, supporting tools and training for the Testing Center of Excellence (TCoE).

Liaison with between business/project sponsor and ITS stakeholders with regard to testing activities.

Provide subject matter expertise, feedback, lessons learned and education to business/project sponsors and project team members with regard to testing activities.

Hewlett Packard

Manager, ITO Svc Delivery II – Program Manager June 2010 – January 2011

Responsibilities

Managed 19 internal employees across three different team's & Supported offshore team

Managed large, moderately complex customer project delivery with medium complexity legal and commercial issues.

Managed mid to upper level client delivery relationships representing the organization to an external multimillion dollar client

Applied understanding of business responsibilities to client with regards to SOW/SLA

Created Technical documentation in all areas of the delivery and continuously monitored, and improved client delivery program to ensure program effectiveness in the following areas: Key Performance Indicators & Quality Control, Environment - Gap Analysis, Relationship Building, Knowledge Management - Developed delivery wide training and development documentation, Identified gaps/issues within current delivery, Presented Option/ Opportunities to close gaps and remediate identified client dissatisfaction

Applied understanding of business service organization and functions to support internal and external customer requests

Applied program/project management methods and processes to define, plan, cost, resource, track and ensure the accomplishment of targeted goals

Understand company/business solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold as well as their functions to support internal and external customer requests

Daily mentored project team members

Infinite Computer Solutions at Verizon Business

Telecom - Test - QA - Project Manager - SDLC September 2008 – July 2009

Responsibilities

Managed activities of various system test teams to coordinate integration testing with cross system interfaces, tracking activities and progress via Quality Center. Working closely with developers to help identify issues within code and identify risk to test and production environments.

Developed - High Level Test Case template to be used across delivery.

Developed - In depth (end user intuitive) training documentation for Quality Center.

Trained - UAT teams and offshore developers Quality Center and Metrics reporting.

Analyzed and Reviewed Functional Specifications, Business Requirements, and Use Cases with developers, testers, and infrastructure teams.

Identified - development teams, infrastructure teams, testing environments and testers.

Developed communication plan and technical documentation.

Worked with development team, infrastructure teams and end user(s) to gather all testing requirements.

Network Systems Flow and Process Analysis – Analyze/ proposed system architecture flows for the possible integration and testing of new software development.

Developed and executed test strategies, test plans, and manual test cases documenting and reporting results for systems testing, interface impact testing, and user acceptance testing.

Created - Test Strategies that increased test coverage, validated scalability, failover and recovery.

Created - Test Plans and detailed Test Scripts (test cases) and Use Cases within Mercury Quality Center.

Developed / Implemented test documentation, reporting procedures, plans and steps for new systems integration and software development into the production environment.

Assessed criticality of defects as it related to application and business impact.

Documented and communicated the entire process, including test plans, results and analysis to executive management.

Provided written/verbal assessment of product/testing quality continuously and at key milestones to executive management.

Testing Analysis- Combined test cases/test scripts for increased productivity/performance while maintaining quality of test results.

Issue Resolution - Worked with developers to resolve performance/functional-related bugs/defects.

Defined and documented test cases to prove new systems and applications functionality and to identify potential defects/bugs.

Identified and documented system and application defects into a centralized issue tracking system (HP QC).

Enforced defect management procedures within the project team.

Coordinated activities of cross functional teams, meeting Test Planning Milestones including Business Requirements Review, Data Identification, updating Test Requirements and deriving specific Test Cases utilizing all four modules in Mercury Quality Center for Interface and Integration testing in large multi-tiered environments.

Change Management/ Scope Creep Control - Protecting project environment, budget, resource allocation and integrity.

ConsultNet @ Denver Health

DSS Data Warehouse QA/Prod Support & CM January 2008 – April 2008

Responsibilities

Systems Process / Production Analysis – Analyzed information for the security, integrity and productivity of a Decision Support Solutions (DSS) Data Warehouse (DW) database (db) environment, using resultant data to identify areas of improvement as well as development of risk avoidance procedures, while integrating current business - system requirements

Developed / Implemented procedures for deployment into DW production

Documented and reported on the DSS – DW environment to executive management weekly

Quality Assurance – T-SQL Code Review and Analysis

Developed SharePoint Team Site - for secure exchange of files, folders and project / task tracking

Implementation of Crystal Reports into Web Publishing Production

Database Administration / Security (HIPAA) – Active Directory

Developed / Implemented Training documentation for DSS production support environment

Change Control – Track requested changes to DW environment and possible implications of any changes

Monthly Maintenance – Upgrade Management – Patches and Updates within a Siemens Database platform. Coordinating all information and cross team personnel for seamless integration

Production Support - Created new jobs and eliminated old jobs within the backup scheduler maintaining data integrity at all times.

Created Technical Documentation.

Verizon Business

Doc Specialist II –Technical Writer – QA - Kforce April 2007 – December 2007

Responsibilities

Logistics & Project Management – Led team of on and off site personnel – coordinating and facilitating conference calls, task assignment, of a Hardware Asset Management Project, updating management weekly on project status. This projects focus was to ensure/enforce Quality Control/Quality Assurance of the SHAREPort database information on 42,000+ Servers, Laptops, Desktops, Monitors, Racks, Mounts, and Cabinets etc.

Worked with database developers doing Beta Testing and documentation to ensure on time project completion and accuracy

Analyzed result data for proof of concept in SQL design and development, SQL to query database for the updating of personnel, hardware and software records

Developed Technical Requirements Documentation based on end user requirements

Coordinated / Implemented corporate wide IBM serial number standards

SOX audit analysis and compliance implementation

Addressed Help Request’s regarding corporate database use, functionality, reporting, and accuracy

ACS Trip-Pak

Customer Satisfaction Program Manager/ QA/ Business/Data Analyst June 2006 – March 2007

Responsibilities

Developed daily reporting, metrics and data analysis.

Developed and managed Relationship Management Production Schedule.

Developed and implemented Balanced Scorecard Programs for clients.

Performed weekly communications senior management & developed monthly update newsletter to go to internal/ external customers.

Customer Care Manager Client Services

Managed onsite and remote Technical Help Desk (8 – 10 employees)

Resolved escalated client facing issues

Communicated with client services team daily on issues and expectations.

Performance reviews with each team member separately.

Developed Training and Incentives Programs

Hewlett Packard

Technical Help Desk –Tier I/II - IT-Help Desk June 2005 – April 2006

Responsibilities

Provided phone support for: networking, hardware, messaging and exchange services, mobile device support, printer and other peripheral connectivity issues.

Managed In-bound calls, create service tickets, diagnose, troubleshoot, and resolve issues

Provided documentation of irresolvable issues to Tier II technical support group

Liberty Wire and Cable

Network Admin Assistant October 2004 – February 2005

Responsibilities

Scheduled security upgrades for onsite and offsite users - Change Management used to prevent disruption of user productivity & services

Utilized PC Anywhere for offsite troubleshooting and upgrades

Developed technical documentation of troubleshooting processes

Envoy Financial Group

IT Assistant 2004

Responsibilities

Researched and implemented a GoldMine Database, OmniRush Fax Server running on SQL Server 2000

Proposed and Implemented Change Controls for DSS Db

Developed end user technical training documentation, and trained key user

Every Home for Christ

Network Admin June 2004 – January 2005

Responsibilities

Rebuilt non-viable PCs into Viable PCs, Rebuilt and integrated a non-working PC into a Win 2K server with SQL Server 2000 and SurfControl

Developed Change Management Processes

Analyzed, Identified and reported on risks to network security

Developed IT Disaster Recovery Plan Proposal

International Bible Society

IT Assistant April 2003 – March 2004

Responsibilities

Performed daily backups; daily event/security log monitoring,

Maintained Telecom connectivity & Supported 110 users with connectivity/application issues

Active Directory – Assigned employees to Group Profiles (Local, Universal and Global)

Security - Modified e-Safe web filtering application

Education

MBA, Project Management, Colorado Technical University, Colorado Springs, CO, GPA: 3.92 12-07

BS, IT Management GPA: 3.80 6-2004

AS, IT Systems Support GPA: 3.91 4-2003

AS, Network Systems Security GPA: 3.81 6-2004

Academic Certifications

Project Planning, Project Operations and Controls, Project Management Specialist

UNIX System & Network Administration CCNA & CCNP Certification preparation

Help Desk Operations, Development, Support

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