Customer Service Mental Health
Resume:
Tracy Cary
Fresno, TX *****
***********@*******.***
SUMMARY
I have over 20 years experience working in various forms of management and lead customer service positions. I am detail and service oriented. I work well with others. I am a people person. I have a happy, cheerful, bubbly personality. I follow the rules and regulations.I have medical and dental terminology understanding. I'm proficient in performing general duties to include filing, charting, maintaining a clean and safe work environment, returning calls, record keeping, problem solving. I'm very familiar with HIPAA, OSHA, ADA laws.I have worked with laws and regulations for years and comply to them.
EXPERIENCE
Care Giver Self-Employed
Feburary 2012 June 2016
Scheduling and attending doctors/dentist appts. Arrange transportation runs, make health decisions, prepare 3 nutritious balanced meals daily plus 2 snacks. Administer oral medications, prepare insulin needles and inject 3 times a day. Asisst with hygiene, get patient dressed with a Hoyer lift daily for dialysis. Light house keeping, socialize and watch t.v. together.
Full Citizenship of Maryland Mental Health Hyattsville, Maryland
July 1993 to October 2012
Teaching mental ill, retarded, and juveniles how to turn negative behavioral into positive using the Behavioral Modification Programs. Aminister daily, hourly, prn, and stat prescribed only medications orally and injections. Set the work schedule. Assist and shadow the consumers with daily hygiene, assist preparing meals, prepare weekly menus, coordinate transportation runs, schedule and attend doctors appointments. Plan activities, vacations and weekend visits with family. Run monthly progress reports, make weekly and monthly bank deposits, find jobs for the consumers, prepare quarterly behavioral and progress reports, write up and review incident reports.
Dr. Jerry Miles DDS/PC Dental Receptionist Alexandria, Virgina
April 1990 to July 1993
Retrieve and respond to all over night messages, pull charts, file charts daily, create new charts, prepare referral dental paperwork, tidy waiting room hourly or as needed, greet patients check patients in\out, verify insurance benefits, collect copay, answer phones by the third ring, accts payable\receivable, assist patients back to exam room, schedule next appointment, check patients out. Discuss discharge papers with patients, set up treatment plan care, discuss payment plans, balance the end of the day books, schedule and plan all holiday parties, make nightly bank deposits.
EDUCATION
Nova College Annandale, Virginia
-Psychology, 2 years
George Washington Unversity Washington DC
-Emergency Medical Technician
University of Maryland College Park, Maryland
-Certified Medication Technician, First Aide and CPR
REFERENCES
Available upon request
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