Customer Service Representative

as L. Williams

**** *. ******* **. *******, TX **091

Phone # (c) 832-***-****

Email: ******************@*****.***

Professional Summary

Customer service professional with 3 years’ experience in retail management. Highly skilled in customer problem solving

and resolution with a focus on customer satisfaction.

Education

Eisenhower High School Diploma- 2007

Lone Star College Currently Attending

Skills

Point of Sale machines

Proficient with Microsoft Software tools

including Word, Excel, Outlook, and SAP.

Excellent rapport building skills

Self-starter

Professional Experience

Customer Care Representative

River Way/ Rooftop- Houston, TX Dec. 2015 to Jan.2016

• Assisted customers with technical support.

• Ensures orders are shipped as scheduled.

• Compared invoices, packing slips and receiving for accuracy.

Inventory Specialist

WIS International – Houston, TX Feb 2015 to Oct 2015

Took inventory for CVS, Safeway, and (Randal’s).

Scanned Skus for each item and logged into system

Reported ending totals to supervisor

Manager

Lane Bryant – Houston, TX March 2013 to May 2014

Conducted open and closing procedures

Handled scheduling, payroll, and deposits

Processed returns and exchanges per company police

Assistant Manager

Avenue – Houston, TX May 2012 to Mar 2013

Conducted new hire training

Resolved customer complaints

Processed cash for deposits

Customer Service Representative

Stein Mart – Houston, TX April 2011 to May 2012

Solicit the sale of new services and products

Communicate with other store locations concerning requested products

Resolved customer complaints per policy and procedure

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