Customer Service Management

AJAY CHAKRAVARTI

A -*/*, Haridham Society, Zadeshwar Road, Bharuch – 392011

Mob: +91-982******* E-Mail: ***************@*****.***

MBA - INTERNATIONAL BUSINESS MANAGEMENT/

PGDBM/INDUSTRIAL RELATIONS AND PERSONNAL MANAGMENT

Seeking a challenging career path to utilize my analytical skills and intellect with highest potential to achieve the objective of an organization and personal goals.

Overview

Young and dynamic professional with leadership experience and background.

Extremely focused, proactive and competent management professional with the chemistry background.

Have understanding of all aspects of international trades, governing laws and bodies, international business strategies and statutory compliance for the international trade.

Outstanding communication skills, verbal as well as written coupled with exceptional presentation skill for product promotion and training at various levels in the organization.

Earned Masters in Business Administration with specialization in International Business with international exposure.

Well versed in MS-office, Windows, DOS and Internet Browsing.

Professional Strengths

Project Planning

co-ordination

Training & Presentation

Adaptability

Easy to be approached

Team player

Negotiation

Flexibility of working schedules and location

Career Contour

Aditya Birla Grasim – Epoxy Division OCT. 2015 TO CONTINUE

Manufacturing and Export

Role:

-To coordinate with plant for material receipt, shortages, urgent requirements of raw material if any.

-DGFT procedures.

-Pre Shipment and Post Shipment documentation.

-Customer Service related to their shipments.

-Operating procedures, work towards lowering the cost per transaction, while achieving defined service quality levels.

-Link up SCM with Marketing - production – QC – Customer – Finance - Vendor

-Tracking of consignments with freight forwarders for timely pickup of material and smooth issue of DO at discharge port with agreed rates.

-Follow up with forwarder for pick up of the shipments.

-Vendor negotiation and Finalization.

-To manage Export Transactions, Interaction with various Clearing House Agencies & Logistic Companies, Procurement of Material demanded by company’s various projects and departments, track of exports, Processing order & procuring items in time.

-Coordinating and controlling the order cycle and associated information systems.

-To ensure that all dispatch logistics are done in the most efficient way.

-End to end Shipment follow up of Domestics and Export Shipments.

-Cost effective measurements, OTIF, Vendor-CHA performance mapping etc.

DHL Logistics (Implant at SOLVAY SPECIALITIES INDIA PVT. LTD.) OCT. 2014 TO Sept. 2015

CHA and Freight Forwarding

Role:

-Pre Shipment and Post Shipment documentation.

-Customer Service related to their shipments.

-Tracking of consignments with freight forwarders for timely pickup of material and smooth issue of DO at discharge port with agreed rates.

-Follow up with forwarder for pick up of the shipments.

-Follow up with CHA for B/L for dispatched shipments, follow up for GSP form.

-Operating procedures, work towards lowering the cost per transaction, while achieving defined service quality levels.

-Coordinating and controlling the order cycle and associated information systems.

-To ensure that all dispatch logistics are done in the most efficient way.

-Handling both Air Shipment as well as Sea Shipments.

-End to end Shipment follow up.

RECYCLE SOLUTION PVT. LTD. NOV. 2013 TO SEPT. 2014

Chemical Waste Co-process

Role:

-Checking the Purchase orders & proceeding for fulfillment of pending purchase orders.

-Consolidate the forecast received from business segments, and the confirmed business plan.

-Daily Sales & Dispatch Report to higher authority.

-Draft and review SOPs as needed to assure the company is compliant with requirements for shipping and distribution.

-Analyze logistics problems and implement solutions.

-Manage the relationship and performance of third party logistic contractors.

-Rate Negotiation with Transporters for Dispatch material.

-Prepare detailed Warehousing Scheduling, Dispatch Planning etc.

-Check the documentation such as Form: 402, Performa Invoice, Analysis Reports, etc.

-Creating and Issuing Purchase Orders

-Preparing MIS report of all the inventory.

-Inventory Management.

PANAMA PETROCHEM LTD., ANKLESHWAR May 2013 TO Nov. 2013

Petroleum Products, Intermediates….

Role:

-Co-ordinate internally with purchase, quality, logistics, manufacturing etc.

-Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

-Maintenance of RG-1, Form-IV and other registers.

-Checking of ARE-I, Packing List, Performa Invoice, Analysis Reports, LC related issues etc.

-To Liase with DGFT for Advance Licensing

-Highlight events or occurrences which impact production plan.

-Evaluate the efficiency and performance of the logistics network and provide recommendations for improvement comply with company guidelines on business ethics.

-Working systematically for placement of orders based on Inventory.

-Consolidate the forecast received from business segments, and the confirmed business plan.

-Consolidate customer bifurcation and assist team leader to obtain expected date of dispatch against respective orders.

-Measure changes in month to month planned production and share report with supervisor.

-Prepare monthly reports related to production and dispatches and material receipts.

-Negotiation with Transporter/ Courier.

-Monitoring a logistics and distribution policy.

-Inventory Management, maintaining of buffer stock and arrangement for raw material on time.

J. ALAN & CO. JAN. 2010 to April 2013

-Chemical cleaning

-Anti corrosion process

Asst. Project Supervisor

- Material and Man power handling, follow up standard procedure suggested by company.

- Various permission from the company.

- Inventory Management and Stock Maintenance.

- Preparing of work order and make arrangement after approval of work order.

- Progress report to higher management

Macdonald, Florida, USA

GAP, North Carolina, USA 08’2008 to 10’2008

-Food Supply chain

-Readymade garment supply chain

Management Training

-Pre & post shipment documentation of exports

-Liaison with CHA for export documents such as shipping bill, EP copy, Bill Of Entry.

-Receiving and Dispatching Documentation Process.

-Inventory management.

-Manage the shipment of product.

GNFC Limited, Bharuch 10’2006 to 05’2007

-Fertilizer and petrochemical producer company

Apprentice Trainee

- Methods of Product Testing

- Basic Training related to Fire and Safety and First Aid.

- Handling of conference arrangements.

- Learning about Man power Planning & scheduling

- Learning about ISO Certification of ISO: 2001;9001;14001 & 18001

Education

2009

MBA [International Business Management]

GBSRC, Dr.D.Y.Patil Univ., Pune

61.71%

2006

Bachelor of Science [Chemistry]

VNSGU, Surat, Gujarat

53.50%

2003

XII [Science]

GSHEB, Gandhinagar, Gujarat

40.50%

2000

X

GSEB, Gandhinagar, Gujarat

67.14%

Vocational Educational Courses

2015 PGDEIM Indian Institute of Export – Import Management 71.00%

2010

IRPM

Rajendra Prasad university of Communication and management

62.43%

2007

PGDBM

Rajendra Prasad university of Communication and management

51.27%

2005

Add-on course of Environment Auditing

NCSC, UGC Program

II Class

Academic Projects

PGDBM Project [2007]

Title

Comparing and Contrasting of Industrial Product and Fertilizers Product of G.N.F.C.

Location

GNFC Limited, Bharuch

Objective

To observe Production Planning, Product Scheduling, Manpower planning etc.

Key Learning

- Learning about the Methods of Product Testing

- Training related to Fire and Safety and First Aid.

- Handling the conference arrangements.

- Man power Planning & scheduling

- Learning about ISO Certification of ISO: 2001;9001;14001 & 18001

MBA Project [2009]

Title

International Business Strategies of GAP

Location

North Carolina, USA

Objective

To study about the Management strategies for the Business Profitability, Customer relationship, Customer Satisfaction, Product Pricing strategies, Study of the organization Structure functions, etc.

Key Learning

- Learning about the Business Fundamentals

- Learning related to Inventory management

- Stock Maintenance and MIS.

- Manpower Planning and Other general Training exercises.

International Exposure

Voluntary Participation in the International event CHEMCON-2006 on the theme “Application of Emerging Technologies to Build New Generation Chemical Plants.” Held at GNFC, Bharuch, Ankleshwar Region.

MBA Summer Training at GAP, North Carolina, USA. Study on the topic of “International Business Strategies of GAP”.

Extra Curriculum Activity

Working as a para-legal Volunteer in Bharuch District – since 2013

NCC – “C” certificate

Chemical Engineering Congress CHEMCON – 2006, International program, Bharuch, Gujarat

Personal Dossier

Date of Birth: 25th March 1985 Nationality: Indian Linguistic Proficiency: English, Hindi and Gujarati

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