Customer Service Sales

Brian McCaffity

Owner - BC Hauloff-Make Ready

Wichita Falls, TX

*******************@*****.*** - 940-***-****

WORK EXPERIENCE

Owner

BC Hauloff-Make Ready - September 2014 to Present

Water Technician

Service Master, Texas - January 2014 to September 2014

•Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.

•Service, clean, or supply restrooms.

•Gather and empty trash.

•Clean building floors by sweeping, mopping, scrubbing, or vacuuming.

•Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.

•Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.

•Strip, seal, finish, and polish floors.

•Notify managers concerning the need for major repairs or additions to building operating systems.

•Requisition supplies or equipment needed for cleaning and maintenance duties.

•Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees. Customer Service Represenative

Hotels.com - April 2012 to September 2014

Responded promptly and answered/resolved customer inquiries and complaints.

• Investigated and resolved service issues and/or product problems.

• Managed customers' database accounts, performed customer verification and processed applications, orders and requests.

• Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

• Kept records of customer interactions and actions taken, including - transactions, comments, inquiries and complaints.

• Supplied customers with written responses and information and followed up on customer communications. Mechanic

Stewart and Stevenson - Wichita Falls, TX - February 2010 to June 2011

•Inspect brake systems, steering mechanisms, wheel bearings, and other important parts to ensure that they are in proper operating condition.

•Use handtools such as screwdrivers, pliers, wrenches, pressure gauges, and precision instruments, as well as power tools such as pneumatic wrenches, lathes, welding equipment, and jacks and hoists.

•Adjust and reline brakes, align wheels, tighten bolts and screws, and reassemble equipment.

•Examine and adjust protective guards, loose bolts, and specified safety devices.

•Perform routine maintenance such as changing oil, checking batteries, and lubricating equipment and machinery.

•Test drive trucks and buses to diagnose malfunctions or to ensure that they are working properly.

•Raise trucks, buses, and heavy parts or equipment using hydraulic jacks or hoists.

•Attach test instruments to equipment, and read dials and gauges to diagnose malfunctions.

•Rebuild gas or diesel engines.

•Inspect and verify dimensions and clearances of parts to ensure conformance to factory specifications. US ARMY, Texas

Generator Mechanic

Jan 01, 2008 - Feb 12, 2010

•Inspect brake systems, steering mechanisms, wheel bearings, and other important parts to ensure that they are in proper operating condition.

•Use handtools such as screwdrivers, pliers, wrenches, pressure gauges, and precision instruments, as well as power tools such as pneumatic wrenches, lathes, welding equipment, and jacks and hoists.

•Adjust and reline brakes, align wheels, tighten bolts and screws, and reassemble equipment.

•Examine and adjust protective guards, loose bolts, and specified safety devices.

•Perform routine maintenance such as changing oil, checking batteries, and lubricating equipment and machinery.

•Test drive trucks and buses to diagnose malfunctions or to ensure that they are working properly.

•Raise trucks, buses, and heavy parts or equipment using hydraulic jacks or hoists.

•Attach test instruments to equipment, and read dials and gauges to diagnose malfunctions.

•Rebuild gas or diesel engines.

•Inspect and verify dimensions and clearances of parts to ensure conformance to factory specifications. General Sales Represenative/Supervisor

Budget Rent a Car - Wichita Falls, TX - September 2003 to January 2008 My duties were to answer inbound calls and complete the sales. I was the top represenative for 6 months.

Promoted to supervisor within first 12 months of employment. Supervised 5-7 respresenatives.

•Greet customers and discuss the type, quality and quantity of merchandise sought for rental.

•Compute charges for merchandise or services and receive payments.

•Answer telephones to provide information and receive orders.

•Provide information about rental items, such as availability, operation or description.

•Rent items, arrange for provision of services to customers and accept returns.

•Inspect and adjust rental items to meet needs of customer.

•Explain rental fees, policies and procedures.

•Prepare rental forms, obtaining customer signature and other information, such as required licenses.

•Keep records of transactions, and of the number of customers entering an establishment.

•Reserve items for requested times and keep records of items rented. EDUCATION

Diploma in Apple or Macintosh Computers

Rider High School - Wichita Falls, TX

August 2000 to May 2004

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