Customer Service Marketing

CURRICULUM–VITAE

RAHUL GAUD

E-mail : ***********@*****.*** Mobile : +1-647-***-****

Career Objective

Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment.

Academic Qualification

10th passed from India in 2006

12th passed from India in 2008

Bcom passed from Manav Bharti University, India in 2012

Computer Skills

Well versed with MS Office (MS Excel, MS Word, Power Point), and Internet surfing

Languages Known

English, Hindi

Work Experience

Worked with RBS Banking services (Royal Bank of Scotland) Gurugram, India as a Customer Service Executive from July, 2012 to October, 2014

Job Responsibilities

Provide splendid customer services to customers in a friendly and courteous manner at all times

Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay

Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties

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Inform and suggest new banking products to customers

Provide information to customers on their account status and account balances

Open new bank accounts according to laid down rules and guidelines

Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction

Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions

Participate in marketing and awareness campaigns in the bank to create an enlarged customer base

Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction

Ensure that customers’ confidential information is properly protected and only used for official purposes

Be involved in performing some financial related and marketing transactions

Channel complex customer complaints and challenges to the right quarters for effective resolution

Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.

Work Experience

Worked with NIFM Educational Institutions Ltd., New Delhi, India as a Relationship Executive from, November 2014 to August, 2016.

Job Responsibilities

Handling sourcing for the Sales & Marketing Sector; conducting orientations programs & Seminars.

Coordination of training and support services.

Building relationship with schools and correlation to our business goals and positive achievement of the same by promotion of our schemes/courses/tests.

Revenue realization of business targets of the admissions department/self and target achievements.

Enrolment/Registration targets will expressed in terms of money, long term courses and short term courses and filling up of all seats and having appropriate number of registrations for various tests, enrolments etc.

Counselling and Handling Walk-ins & Promotion of various tests, admissions, classes, courses, etc and tracking of data and also feedback based on this

Proper Maintenance of admissions related inventory (forms, Hall tickets,, files, brochures, etc of admission department) and maintaining various trackers/reports related to activities of admission and self reports of team member.

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Key Strength

Highly motivated to work as a team.

Adjustable to any environment

Get along with colleagues.

A strong will power with passion to contribute and succeed.

Personal Dossier

Date of Birth : 30th January, 1991

Father’s Name : Pramod Kumar Gaud

Gender : Male

Marital Status : Single

Nationality : Indian

Passport Number : H 5908374

Present Address : 51 Hun Crescent Etobicoke M9V 4G6 Toronto Ontario

Hobbies

Reading, Travelling to different places, Listening Music and Communicating with People.

(Rahul Gaud)

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