Management Microsoft Office

Nathalie Gonsalves

**** ********* **** ******, *******, NC 27616 (C) 919-***-**** ********@*****.***

Professional Summary

Experienced professional with a strong background in office coordination, administrative support, and laboratory functions involving specimen accessioning, processing (shipping/handling), as well as, laboratory safety and compliance procedures in the healthcare industry.

Adaptable healthcare administrator accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment.

Consistent performer described by colleagues as a dedicated team player with excellent organizational, written, and oral communication skills.

Skills

Strong presentation skills

Strategic planning capability

Planning and development

Independent judgment and decision-making

Languages: Fluent in French

Proficient use of Microsoft Office Suites: Outlook, Word, Excel, and PowerPoint

Analytical thinker

Promotes positive behavior

Work History

Healthcare Management (Administrative Intern), UNC Hillsborough Hospital Campus

Hillsborough, NC Summer 2016

Assisted Dr. Jeffery Strickler (Associate Vice President at UNC Hospitals Hillsborough Campus) in meetings with managers and supervisors.

Shadowed hospital management staff members to better understand their responsibilities and process in coordinating the delivery of quality healthcare to the patients.

Attended daily CAPP planning discussions presented by various care teams in regards to each patient’s progression of care.

Attended and documented daily Bed meetings focused on managing capacity and hospital-wide patient flow.

Sterile Technician, Central Sterile Processing Department, UNC Health Care

Chapel Hill, NC January 2007 – April 2010

Responsibilities included the management and organizational procedures involved in the proper setup and decontamination of surgical instruments for all of UNC Hospital.

Application knowledge of OSHA procedures and overall understanding of sterilization principle techniques in regards to surgical equipment handling and decontamination.

Ensured all equipments are operating within the guidelines and operational procedures of the hospital in order to affect continuous and effective workflow productivity throughout shift

Administrative support and technical assembly of surgical instrument sets that include having the correct instrument type and count needed for various medical surgery procedures (Cardiac, Vascular, Orthopedic, and Neuro) approved by UNC guidelines and instrument lists established from the Censitrac system.

Physician support point of contact in cases where specialized surgical instruments are required, appropriately sterilized, and properly distributed to the operating room.

Microbiology Laboratory Technologist II, Microbiology Laboratory, Temple University Hospital

Philadelphia, PA January 2003 – September 2006

Evaluated laboratory quality control documentation by using standard laboratory test and measurements in order to maintain compliance with CLIA, OSHA, safety, and risk-management guidelines.

Ensured compliance with government requirements, hospital policies, and laboratory procedures, including maintaining the cleanliness of lab equipment, instruments, and work area.

Lab cultures and specimen accessioning: Accessioned and processed skin scrapings, surgical specimens, blood, sputum, and other bodily fluids specimens, and performed laboratory procedures used in the diagnosis, treatment and prevention of disease.

Maintained, verified, and updated media and laboratory supplies inventory ordered for Microbiology, Mycology, TB, and Virology laboratories, and assisted the Immunology lab supervisor with their departments’ weekly inventory process.

Dental Office Manager, General Dentistry, Franklin Dental Health

New York, NY January 1994 – April 2001

Responsibilities included hiring and supervising receptionists and dental assistants, as well as, training new employees on the dental database system and dentrix computer software application.

Organized and verified confidential patient information in the handling of dental billing, and mailing of insurance forms to various insurance companies.

Compiled and confirmed financial information in regards to accounts payable, dental office business transactions, and payroll with the finance department.

Education

Bachelor of Science - Business Administration: Healthcare Management 2016

Honors: Cum Laude

University of Mount Olive 634 Henderson St. Mount Olive, NC 28365

Professional Certifications and Affiliations

Upsilon Phi Delta Honor Society in the study of Business Administration-Healthcare Management Certification - NC - December 2016

Delta Mu Delta Honor Society in Business Administration - NC - April 2015

Association of Public Health Laboratories (APHL) Certification: Transportation Diagnostic Specimens & Infectious Substances - PA- October 2005

Drake Business School Certification: Microsoft Suite Applications, NY - April 2002

Dental Auxiliary Training Center Certification: Chair side Dental Assistant 1995

Y-ME National Breast Cancer Organization - Representative 2005

American Heart Association Representative 1993

References: Furnished Upon Request

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