Customer Service Manager

TONISHA HAMILTON

TECHNICAL STAFF MEMBER

SUMMARY

A customer service professional, with well-developed interpersonal and communications skills, with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Seeking a challenging and rewarding work experience.

Working knowledge of cost accounting and bookkeeping.

Highly proficient with spreadsheets and data entry.

Proven analytical and problem-solving skills.

Highly developed organizational and time management skills.

Excellent written and verbal communication skills.

SKILLS

Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint.

EXPERIENCE

Stericycle, Indianapolis, IN Nov 2016 – Jan 2017

Administrative Assistant - Contract

Proficient in Microsoft Office and strong ability to type.

Communicated with clients and coworkers outside the office via telephone.

Managed schedules, inventory orders, and calculate errors of processors within warehouse.

Performed data entry.

Process products: count, sort, weight, scan all documentation that is provided.

Renaissance Dental, Indianapolis, IN Jan 2016 - Oct 2016

Customer Service Representative

Researched and responded to customer inquiries by accessing the claims processing system and other informational sources.

Responded to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation.

Handled approximately 75 calls per day.

Processed new claims data, eligibility information and entered payment information into mainframe.

Reviewed subscriber's coverage to determine type and level of benefits.

Assisted with accounting department phone inquiries.

Maintained related departmental records and files.

Assembled, sorted, copied, distributed, logged, filed and retrieved claims.

Murphy USA, Indianapolis, IN Jul 2015 - Jan 2016

Assistant Manager

Responsible for providing a prompt, efficient and courteous customer service experience to the corporation’s valued customers.

Responded to and resolved customer requests and concerns.

Assisted customers with point-of-sale transactions, including general merchandise purchases and fuel transactions.

Provided exemplary support to the Store Manager in all store operations.

Helped lead the team to exceed the store’s performance goals and objectives.

Rev One Companies, Indianapolis, IN Nov 2014 - Jul 2015

Collection Representative

Responsible for placing a high volume of outbound calls on unpaid claims and client aging reports; posted client payments and resolved rejected claim issues.

Required to understand HIPPA compliance and insurance guidelines.

Prepared medical records for appeals and ran various reports to track performance.

Exceeded monthly quota three (3) consecutive months and recognized in company publication as an Outstanding Achiever for the accomplishment.

Rainbow Apparel Stores USA (Rainbow Kids), Indianapolis, IN Jul 2013 - Nov 2014

Sales Associate/Management Trainee

Responsible for managing inventory for the national retail chain.

Responsible for providing legendary sales and customer service to clientele.

Conducted point-of-sale transactions, including merchandise returns, refunds, and price adjustments.

American Senior Communities

North Capitol Nursing and Rehabilitation, Indianapolis, IN Feb 2012 - Jun 2013

Residential Housekeeper

Provided cleaning services for a safe, sanitary, comfortable, and homelike environment for residents, staff, and the public.

Provided services that were in accordance with facility policies and procedures, and consistent with state and federal laws and regulations.

Pizza Hut, Indianapolis, IN Feb 2008 - Nov 2011

Assistant Manager

Maintained fast, accurate service, positive guest relations, and ensured products were consistent with company quality standards.

Ensured compliance with Occupational Safety & Health Act, local health and safety codes, and company safety and security policies.

Assisted Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.

Assisted Restaurant Manager in recruiting, interviewing, and hiring team members.

EDUCATION

GED

Basic Prep Academy, Indianapolis, IN

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