Customer Service Insurance

DDana Behnke

***** *. **** **.

Wildwood, IL ****0

1-847-***-**** Cell

**********@***.***

Employment

Merchandiser

BBU/Sara Lee

September 2011 – Present

In this position I am assigned different stores throughout the Lake County Area and work their back stock of Sara Lee products. I make sure the products are date checked and that the most recent sell by dates are put to the front of the shelves. I also ensure that all the products are pulled forward for a nice clean product display and do all of this without supervision.

Food and Beverage Coordinator

Golf Visions

March 2014 – Present

My duties range from managerial duties, general administrative duties, to coordinating the event on the day. I assist in ordering the food and drinks from suppliers; I help manage the consistency of our menu items, specifically portion control. I am responsible for staying within our budget and coordinating staff schedules, and have them report to me when they are on shift. When we have larger events, I will prep and cook the food as well as host the event.

Enrollment Department Supervisor

COBRASource, Inc.

2003 – 2011

My main responsibility was to act as a liaison for brokers, clients, and insurance companies. I would ensure that new enrollment paperwork was processed accurately and efficiently and that clients, brokers and members were compliant with our terms. Over my time at COBRASource I have become an expert at COBRA Administration. My daily duties included, but were not limited to, overseeing and verifying the staff’s workload, create and dictate informational letter for existing members, train and assist all existing and new personnel, reinstate and terminate accounts with insurance companies, and aid with online and paper banking. Office Manager

Family Care Medical Group

1996 – 2003

In this position I was the direct point of contact for insurance companies, medical specialists, payment services and patients. I would monitor the appointment schedules for four physicians within the practice. I thrived on improving the efficiency of our staff to optimize the patients care and satisfaction. This role required the ability to work well under pressure, manage many tasks at once and adapting last minute emergencies.

Education & Work Courses

Children’s Memorial Hospital - HIPAA Health Insurance Portability and Accountability Act Compliance for Pediatric Practice

Skillpath Seminars – Excelling as a First-Time Manager or Supervisor Data Connectors – HIPAA Health Insurance and Accountability Act Impact and Compliance Strategies ProNational Insurance Company – Risk Management for Practice Managers Warren Township High School

January 1984

Diploma – General Studies

Additional Information

I have more than 7 years experience in COBRA Administration, Retiree Administration, Benefits Administration, customer service support, and Team Leading. I am dependable, versatile, poised and competent with the ability to easily transcend cultural differences. I thrive in deadline driven environments. This experience has given me excellent team-building skills, with superior problem-solving and trouble- shooting skills as well as proficient knowledge in Microsoft Office. References

Available upon request.

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