Administrative Assistant Support

***, **** ******* **.

Diane M. Boleska

***, **** ******* **. * Edmonton, AB T5A 0P8 n 780-***-**** n ************@*****.***

Administrative professional is eager to build on 26 years of experience within the EPS. Highly organized, efficient, and skilled in a variety of support roles, I will focus on meeting your objectives and expectations.

Skills

W/D Processing

Clerk II

Windows 7/ Office 2010/13

Word, Excel, Outlook

EQUIFAX/EPROS/CPIC/

Gateway/JOIN/CARM/

I-Net Viewer/I-Reporter

"Your minutes were very good.”

2014 Nov email

Chief’s Office

“…darn you are fast and I appreciate you checking this for me.”

2014 Nov email excerpt

A/Insp. S. Chowk

“…Diane is flexible and can “drop what she’s doing” to take on another task or priority at a moment’s notice.”

2014 Performance Review excerpt

S/Sgt. J. Nash

Vice Section

“…exemplary cooperation has greatly assisted our

quest for a just outcome.”

2013 letter excerpt from Crown Prosecutor

Mark Huyser-Wierenga

Downtown Division/W/D Processing Clerk II 15Apr – 15Dec

Reviewed city-wide reports of property crimes, maintained database of reported lost and stolen property, queried police and merchant databases to cross-match for stolen property being pawned, ensured pawn shops reported transactions as required, created investigator’s file for follow-up, enforcement, and seizure for prosecution. Maintained monthly statistics, and liaised with pawn/second hand shops, complainants, and other police agencies.

Organized Crimes Branch 12Feb – 15Apr and

Vice Section/UC Coordination Unit 16Jan04 – present

Maintain ongoing workload databases for EPS reports and statistics, including administration of the Report a John program, process court notices, claims, shift changes and vacation on CARM, update STW list, conduct EPROS/JOIN queries for members. Assist UC members as needed.

Office of the Chief 14Oct – 14Dec

Provided temporary support to the Chief’s Administrative Assistant – recorded and transcribed minutes for Executive Leadership Committee, answered telephone/mail inquiries from the public.

Economic Crime/Auto Theft Section 11Apr – 12Feb

Directed complaints and RCMP files to appropriate members; provided information/advice/referrals to public inquiries. Assisted with identification of organized crime credit/debit card skim suspects and maintained Excel information spreadsheet. Completed Equifax/CORES searches; and kept records for reconciliation. Transcribed interviews verbatim for disclosure. Conducted JOIN/EPROS/CPIC/POSSE queries. Assisted members with exhibit organization. Ensured specific functions were completed in Clerk III’s absence, and trained new support staff on processes and procedures.

Informatics Division - Property & Exhibit Unit 08Sep - 11Mar

Entered recovered/found property and exhibits on Access database. Queried

EPROS and CPIC for stolen property; sent CPIC messages. Filed, retrieved, and maintained property reports. Created letters using Access/mail merge. Assisted members, answered telephone inquiries, assisted with annual warehouse inventory.

Human Resources - Employee Relations Branch 07Mar - 08Sep

Employee Relations Assistant

Provided administrative support to six professionals. Assisted in labour relations, succession planning, safety, and occupational health tasks. Recorded meeting minutes, and assisted in the processes involving grievances and negotiations. Was resource person for new staff to ensure Service requirements were satisfied.

Traffic Section Hit & Run Unit 05Apr – 07Mar

Traffic Collision Coordinator

Provided information and interpretation of the Alberta Traffic Safety Act to general public. Contacted members and other police agencies for inquiries pertaining to collision reports. Liaised with insurance companies to confirm valid coverage. Reviewed reports for adherence to Service policy and provincial regulations. Ensured statistical data was completed. Determined status of driver’s licenses’. Identified files requiring enforcement for no insurance, unregistered vehicle, or other traffic offences. Documented pertinent information for court file. Performed PROBE/CPIC/MVB queries.

Court Services Section - Court Liaison/Arrest Processing Unit 03Aug - 05Mar

Administrative Assistant

Provided clerical/technical support to 16 sworn members and eight commissionaires. Reviewed/proofread/edited policy updates, performance reviews, section objectives. Composed letters, memos, briefing notes, and other correspondence. Created/maintained filing systems according to records retention schedule. Acted as resource person for members to ensure departmental & accreditation requirements were satisfied.

Investigative Support Division - Homicide Section 02Feb – 03Apr

Transcriber

Provided case management support using Evidence & Reports III software. Transcribed audiotaped and dictated interviews verbatim for homicide/sexual assault investigators. Assisted with monitoring and transcription of court ordered wiretaps (Specialized Support) and preparation of disclosure documents.

Intelligence Branch – Crime Analysis Unit 91Apr – 02Feb

Intelligence Digest Clerk

Researched, prepared, proofread, published and distributed the daily Intelligence Digest, special bulletins, and reward/wanted posters while meeting publishing deadlines. Provided training for clerical (and temporary) staff members in Digest production. Executed CPIC/PROBE/ACIIS queries for EPS and other law enforcement agencies. Completed data entry and relevant links of street intelligence/surveillance reports.

Education

Excel Level II (refresher) – 2013 November

Grant MacEwan University - Criminal Law & Estate Procedures - 2011 January

Numerous employee development opportunities throughout the years

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