Rebecca McCaughan

*** *********** **

Houston, TX, 77062

713-***-****

acym84@r.postjobfree.com

OBJECTIVE To work in an data/reporting analyst position that will allow me to continue to develop my SQL, Crystal, Excel and MSAccess skills in the IT industry.

QUALIFICATIONS 9 years experience in Data Reporting Analysis, Database development using SQL, Crystal Reports, Excel and MSAccess

EXPERIENCE

Sava Senior Care (Houston, TX)

Administrative Systems Programmer (February 2008 – December 16th, 2016)

Primary tools used to perform the below duties:

SQL, Crystal Reports, MSAccess, Excel, HTML, FrontRange’s Heat ticket call center system (Incident management)

Design, generate, and distribute reports, analyze raw data, and serve as a data mining resource for various internal IT management and staff using Crystal Reports, Excel, MSAccess and SQL queries via SQL Server Management Studio (SSMS)

Heat call center ticket system: manage, develop and maintain FrontRange’s Heat ticket system (versions 8.35 and 9.51)

Archive existing tables to archive databases

Perform daily data refresh in MS Access from Nortel Networks Symposium Call Center Server (Sybase) to SQL

Archive existing tables to archive databases

IT Customer Service Analyst (February 23rd, 2004 – January 2008)

2006-2008 primary duties:

Knowledge Base (Lotus Notes) and Security ID Administration (Novell)

Heat ticket system administrator backup

2004-2005 primary duties:

Call center remote assisted application support (healthcare and standard) and technical support for desktops, servers and printers running in Novell/Windows

Vollmer Public Relations (Houston, TX)

Help Desk/ Jr. Systems Administrator (December 16th 2002 – September 30th 2003)

Administration, Help Desk and Desktop support of a Windows / Exchange network environment

ExxonMobil, Schlumberger, Shell, Chase (Houston, TX)

Contract positions performing Desktop Support, Deployment, Security Administration (January 2000- November 2002)

Enron Oil Trading and Transportation, aka EOTT (Houston, TX)

Primary tools used to perform the below duties: MSOffice (Excel, MSAccess)

Intermediate / Senior Accounting Clerk positions with the EOTT Division Order Department (December 1988- March 1999)

EDUCATION

B.A in Anthropology University of Houston Central Campus - 1991

A+ - 1999

CNA – 1999

MSCE (NT 4.0) - 1999

CCA Citrix Metaframe 1.8 - 2000

MCP Windows 2000 Professional - 2003

Microsoft Office Specialist (Word, Excel, PowerPoint & Access 2000) - 2004

Heat Administration I and II – 2008

Crystal Reporting with Heat – 2008

Intro/Intermediate SQL from Houston Community College – 2015

Intermediate MSAccess from Houston Community College – 2015

ICD-10 Medical Coding from CareerStep - 2017

REFERENCES

Mark Davidson, Mgr, ITCS Procurement Asset Mgmt (formerly Mgr, IT Customer Service)

5300 West Sam Houston Parkway North

Houston, TX 77041

832-***-**** work

713-***-**** cell

acym84@r.postjobfree.com

acym84@r.postjobfree.com

Lisa Moses, VP, Apps & Customer Service

5300 West Sam Houston Parkway North

Houston, TX 77041

832-***-**** work

281-***-**** cell

acym84@r.postjobfree.com

acym84@r.postjobfree.com

Chris McGough, ITCS Team Lead

5300 West Sam Houston Parkway North

Houston, TX 77041

ITCS Team Lead

832-***-**** work

832-***-**** cell

acym84@r.postjobfree.com

acym84@r.postjobfree.com

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