Human Resources Talent

Jim Phillips

Talent Acquisition & Human Resources Professional

614-***-**** ********@*****.*** linkedin.com/in/jim-phillips-b1848818

Creative leader with 12+ years of Recruiting & Human Resources expertise. Understanding the difficulties of recruiting and retention in today’s workforce while identifying the right solutions needed to get talent hired for long term employment. Developing out of the ordinary programs to promote career longevity for every new hire. Focused on organizational development and improvement processes through ongoing training and recognition. Recognized as cost effective, revenue driven and people focused to drive individual performance as well as company success.

PROFESSIONAL CAREER EXPERIENCE Teleperformance - February 1998 – October 2016

Vice President Talent Acquisition – Salt Lake City, Utah - March 2013 to October 2016

With a staff of 167 Recruiting employees with six (6) Directors, responsible for hiring nearly 60,000 FTE in 2016 for fortune 500 companies the likes of; Verizon, AT&T, DirecTV, Bank of America, USAA, Sprint, WellCare, UHC and many more.

Developed processes and procedures supporting 35 B&M Sites across the USA, Home Agent & Work at Home divisions.

Responsible for the launch of HA@TP (home agent), developing applicant tracking, applicant funnel, legal compliance and all legal documentation by state, created an online home agent interview model designed to make the process as simple and quick as possible. (adobe connect, skype)

Created a social media recruitment campaign to attract hundreds of applicants in a short amount of time. (Facebook, Instagram, Pinterest, Twitter, LinkedIn, College boards, etc.…)

Managed a $6MM payroll ensuring no wasted payroll hours/dollars.

Establishing and maintaining a business partner relationship with all levels of management.

Assess the hiring practices to ensure continuous improvement while remaining cost effective.

Managed several acquisitions and mergers into the company; Aegis Inc., Americall, CallTech Communications, and more

Developed marketing & advertising strategies tailored to each market and needed skillsets.

Managed a $3MM marketing budget ensuring the lowest possible cost per hire without affecting quality.

Senior Director Talent Acquisition/Human Resources – Columbus, Ohio - August 2008 to March 2013

Develop and manage talent acquisition processes and resources in seven domestic locations.

Establishing and maintaining business partner relationship with hiring managers, including forecasting, defining positions, compensation analysis, legal compliance, hiring trends that impact ability to recruit.

Partner with all departments in the retention of employees. Supporting; total rewards, relocation, internal transfer, new hire orientation and assimilation, performance management, succession planning, and leadership development.

Regional Director Human Resources – Columbus, Ohio – August 2006 to August 2008

Responsible for HR operations in five locations with 3200 FTE's.

Establishing and maintaining a business partner relationship with site leadership.

Managed the HR staff for each location ensuring employee relations are priority.

Managed employee relations and retention committees developing smart solutions for retention.

Managing employee leave policies, worker’s compensation, payroll issues, personnel issues etc.

Human Resources Coordinator - Columbus, Ohio – March 2002 to August 2006

Responsible for all general HR operations for one location with 800 FTE's.

Designed and organized training programs centered around Trainer Development.

Corporate trainer of CCMS (internal employee management database program) (Manilla, Philippines)

Client Services Manager - Columbus, Ohio - March 2001 to March 2002

Managed and maintained client relationship to ensure 100% satisfaction. Serviced accounts, including resolving inquiries, complaints, requests, and processing activities

Gathered information and completed tasks to support the client, agents and Teleperformance

Operations - Columbus, Ohio – February 1998 to March 2001 Various Operations Positions

EDUCATION - University of Cincinnati -July 1981 to July 1984 Associates in Business

AWARDS

SAMY Award for excellence in Sales and Marketing December 2016 The SAMY awards recognizes Utah’s top marketing professionals who had a measurable impact on their company’s bottom line.

Employment for Seniors Legacy Award of Excellence July 2016 Each year, the Employment For Seniors Board of Trustees presents these awards to honor and recognize individuals whose outstanding and dedicated service, leadership and inspiration have had a significant impact on the quality of life for our seniors.

Utah Golden Key Award September 2015 The Utah Governor's Committee on Employment of People with Disabilities, Chambers of Commerce, and their partners are pleased to recognize outstanding individuals whose contributions promote the employment for people with disabilities.

Utah Freedom Award May 2015 The Utah Governor's Committee on Veterans Employment and their partners are pleased to recognize outstanding individuals whose contributions promote the employment of our nations veterans.

Areas of expertise:

Outstanding interpersonal skills, customer service expertise, leadership and organizational skills.

Streamlining administrative processes to reduce errors, improve accuracy and efficiency.

Client/Vendor/Employee/Community relations

Leadership by example

Not afraid to try new ideas

Personnel Development

Personalization Management

Marketing and Advertising specialist

Thank You for taking the time to review my resume, I look forward to the opportunity to discuss face to face.

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