Customer Service Data Entry

Lorene Flowers

**** *. ****. *****, *******, IL. 60620

Phone 708-***-**** • E-mail: ***************@*****.***

Work Experience

Bank Financial, 09/2016 ~ Presently Employed

Personal Banker/Client Rep. III

●Open new accounts, sell IRA, CD, Money Market accounts, Safe Deposit Boxes, print & file weekly reports. Builds and sustains customer relationships through product retention.

●Provides customer service, refer mortgage deals, Provide management assistance whenever necessary.

●Experience with teller management, teller training and coaching.

Farmers Insurance Agency 02/2015 to 08/2016

Insurance Producer

●Provides service to clients' changing insurance needs by selling life, auto, and home insurance.

●Obtains underwriting approval by completing application for coverage

●Approaches potential clients by utilizing mailings and phone solicitation

●Handle all calls for quotes, customer inquiries, questions or concerns

Chase Professionals 08/2014 ~ 02/2015

Call Center Rep/Customer Service Representative

●Verifying the education and employment for various global companies.

●Meet and exceed daily quota goals.

Calendar Holdings, Niles, IL. 10/2012 ~ 01/2014 (Entrepreneur)

Store Manager

●Create weekly employee schedules, approve timesheets, data entry of invoice & receipts to corporate office,

●Open & close store. Receive inventory and shipment, making daily bank deposits, managing 6-8 employees.

●Provide customer service to prospective clients. Exceed all sales goals per quarter.

●Conduct weekly staff meetings.

Bank of America Chicago, IL. 08/2008~10/2012

Sales & Service Specialist & Bank Teller

●Open new accounts, data entry of deposits, withdrawals, cashed checks, weekly reports, and compliance review.

●Provide customer service, refer mortgage deals, Provide management assistance whenever necessary. Order bank supplies, work as Teller, Lobby Leader and Banker per customer traffic within banking center.

●Prepare branch for quarterly audits through compliance completion. Knowledge of various compliance training such as Reg. E, Reg. D, Reg. B, AML, SAR etc.

●Balance ATM, cash drawer and cash vault. Exceeded all teller goals.

TCF Bank Chicago, IL. 09/07 to 03/08

Senior Teller

●Data entry of cashed checks, process deposits and withdrawals, vault audits and cash drawer audits,.

●Open new accounts and performed weekly outbound calls to new and existing customers .

●Balance vault, ATM, and cash drawer. Promoted and sold products and services.

●Exceeded all monthly goals. Handled all collection calls.

Salem Group-Harris Bank (Temp.) Chicago, IL. 01/01 to 03/04

Servicing Analyst II/ Commercial Loan Representative

●Data entry of Prime, Fixed rate, LIBOR, HIBOR, ABL, and Syndication loans.

●Collected principal, interest, and fees.

●Monitored portfolio of about 200 to 300 Commercial Loan Accounts.

●Reviewed Credit Agreements and Borrowing Base certificates.

●Handled wire transfers and DDA transfers.

●Phoned customer of loan maturity to receive payment.

Education

Colorado Technical University, Business Finance, B.S. December 2002

Harold Washington College, Business Administration, A.S. May 1997

DuSable High School Chicago, IL. Graduated: June 1990

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