Project Management, Manager, Lean Manager, Operations Manager

Yvonne G. Muir

******@*****.*** 503-***-****

Results-driven team leader skilled in lean management, project management and process analysis.

Relevant Professional Experience

A-dec Inc., Newberg, OR 10/2013 – 12/2016

Marketing Operations Manager

●Manage two project managers and a research analyst on a distribution and fulfillment team. We support marketing projects including product launches, promotions and programs.

●Created a new marketing program to improve sales of A-dec products. Facilitated and worked with 5 cross-functional teams to successfully implement this new program. Trained our sales team and customer service team on the program utilizing various training tools.

●Manage an operations budget that includes all corporate office supplies and all costs for distribution and fulfillment.

A-dec Inc., Newberg, OR 11/2010 – 10/2013

Continuous Improvement Supervisor

●Managed five continuous improvement specialists and one systems engineer, leading strategic lean initiatives in administrative and manufacturing areas throughout the company.

●Oversaw and assisted in the completion of 67 kaizen events in 2012, resulting in over 11,000 hours of capacity savings.

●Specialize in leading interdepartmental improvement projects involving accounting, project management, customer service, marketing, sales, purchasing, IT, and manufacturing.

●Lead a coaching program to develop the company’s capability to expose and solve problems. Teach business units how to utilize lean tools to achieve corporate goals. Assess and measure performance and provide coaching for sustained improvement.

●Created a coaching and assessment tool for annual reviews.

●Facilitated a customer service improvement event that was published in a lean publication as a case study.

●Mentored by Mike Rother during six learning events in the Toyota Kata principles.

A-dec Inc., Newberg, OR 11/2006 – 11/2010

Manufacturing Supervisor

●Managed two high-volume, high product mix (1500 different part numbers) sub-assembly areas and their 35 operators. Maintained high departmental focus on safety, quality, and meeting production requirements.

●Improved on-time-delivery to eight different internal customers by 20%.

●Oversaw the installation and startup of an automated manufacturing process in one assembly area. Transitioned 25% of products to the automated process in four months.

●Improved quality error metrics each year in the position. Exceeded our parts per million goal for quality errors in 2008 by creating and integrating standard work procedures.

A-dec Inc., Newberg, OR 6/2005 – 11/2006

Customer Service Representative

●Assisted territory managers, sales personnel at dealerships, and customers with technical troubleshooting for thirty different products.

●Developed a call database to share information between representatives and initiated a training program for new representatives.

●Served on a change management group focusing on quality. Reviewed field input reports and assigned corrective action.

Weyerhaeuser Preprint Division, Hillsboro, OR 11/1999 – 6/2005

Customer Service Manager

●Managed the customer service and purchasing departments for a pre-print facility. This included hiring, firing, career development planning, project management, and department goal-setting.

●Maintained multiple business accounts for key customers, including Foster Farms, Nestle Waters, Arrowhead, Hewlett Packard, Kokanee, and Reebok.

●Reduced lead time from six weeks to two weeks for a complex graphics design and approval process, exceeding customer and departmental expectations.

●Member of the core management steering committee that facilitated divisional process improvements. Increased production throughput by 20% for a record year in 2003. Reduced obsolete inventory by 30%, thus reducing inventory carrying costs and improving the bottom line.

Skills

●Management: goal setting and assessment, strategic planning, cost of quality, labor utilization, project management, budgeting, training, and coaching

●Lean: kaizen events, Value Stream Mapping, PDCA, 5S, TPM, SMED, one-piece flow, Toyota Kata, Kata process improvement, and Kata Coaching

●Software: MS Office (Word, Excel, PowerPoint, Access, Visio, Outlook), MRP, database administration and migration, network administration

Education

Business administration classes at Linfield College; A-dec’s Supervisor Boot Camp; A-dec’s Quality Leadership training; A-dec’s Lean Leadership classes; Weyerhaeuser’s Dimension of Professional Selling training courses.

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