Engineer Support

Timothy Bailey

Houston, ***** Briar Forest dr. 77077 281-***-****

LinkedIn: https://www.linkedin.com/in/tim-bailey-a7333a30 *********@*******.***

SUMMARY

An accomplished Information Technology support professional with over 19 years of comprehensive experience supporting multi-server, multi-site, large client base environments. Highly knowledgeable in all areas of IT. A dependable, detail oriented individual who has an excellent sense of teamwork to get results by instilling commitment, trust, and dependability. Experience in:

Project Management

Application Installation / Support

Vendor Management

Backup / Restore

Hardware Repair

Data Center

Network troubleshooting

ID Add / Move / Change

End User Support

Network Monitoring

Documentation

Diversity Facilitator

PROFESSIONAL EXPERIENCE

COMERICA BANK, Houston, Texas (2006 – 2016)

Provided first and second level support for 9,000 Comerica clients throughout 5 states, as well as Canada and Mexico.

End User Computing Specialist (2013-2016)

Provided Desktop and hardware support for banking centers and Back Office clients. Managed upgrade projects and provided Vendor management.

Proposed an implemented remote configuration of deployed hardware for hardware upgrade project saving over $10,000 dollars in travel expenses.

Assigned responsibility of Diversity Facilitator eliminating the need for employee travel to Dallas for compliance training.

Met SLA's and worked after hours to complete projects within required time frame

CRC Analyst / Mid range Analyst (2011-2013)

Resolve networking and hardware issues for clients and provide midrange support for Data Center.

Surpassed standards for first call resolution.

Received ROAR award for working additional hours to help resolve server outage and supported engineers providing vendor management.

Provided Mid range support for servers and tape backups

RSC Analyst (2010-2011)

Performed add, move, and change requests with ID's for LAN, Email, and Mainframe systems.

Successfully reached and exceeded daily production goals of 5 add or moves per day and helped to reduce workload for the department.

CRC Analyst (2007-2010)

Escalate and resolve networking and hardware issues for office, home, and banking center clients.

Volunteered to work off shift to provide needed weekend support for banking center network circuits.

Worked in a contract capacity and was extended an offer for full time employment due to continuously exceeding requirement for the job.

Tek Systems, Auburn Hills, Michigan (2006 – 2007)

Provide first and second level support for 9,000 Comerica clients. Escalate and resolve networking and hardware issues for office, home, and banking center clients.

Contract position, exceeded requirements and was hired as a full time employee.

ADDITIONAL RELEVANT EXPERIENCE

Help Desk supervisor, Mott Community College, Flint, Michigan

Consultant, Cygnus Systems, Taylor, Michigan

VP Support, DTE Energy, Detroit Michigan

Customer Engineer, GE Capital ITS, Detroit Michigan

EDUCATION/TRAINING

Microsoft Certified System Engineer Windows 2000,

CED, Boston, Massachusetts

PROFESSIONAL DEVELOPMENT

Microsoft Certified System Engineer NT

Certified Novell Administrator

Comptia A+

Dell Hardware certified

HP authorized Laser Printer Repair

Comerica Diversity Awareness Facilitator

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