CIARÁN O’SULLIVAN

Martinsville, NJ *****

908-***-****

acym6s@r.postjobfree.com

OBJECTIVE

Dynamic and skilled Business Analyst adept at managing projects within a fast-paced business environment. Professional background includes experience in moving companies from enterprise to cloud based systems and assisting companies in improving business processes & data management solutions. Resourceful and strategic thinker with work history spanning multiple industries including insurance, manufacturing, finance, pharmaceutical, and customer service. A well organized, effective multi-tasker with excellent communication and interpersonal skills who adapts to new environments and learns quickly.

SKILLS

Requirements Analysis/Gathering

Agile methodology (JIRA)

Business Process Improvement

Software Validation

Quality Process Documentation

CRM Platform Implementation (salesforce.com)

Microsoft Office, Apex Data Loader, and Salesforce.com

EXPERIENCE

Business Analyst (Consultant)

IBIS Inc. – Princeton, NJ

Oct 2015 – Present

Consultant BA for EICON, a cloud-based enterprise solution for medical image data management.

Managed stakeholder relationships with clinicians, data management, regulatory and technology teams

Documented requirements & workflows

Contributed to system documentation, training materials, and audit preparation as part of comprehensive end to end SDLC

Actively participated in the Agile process (JIRA) by creating user stories, working with Product Manager to groom backlog, and working with QA and end users on UAT

Consultant BA for BonApp, a social media platform for the hospitality sector, bringing together social media, flexible marketing, and restaurant management on a cloud/mobile platform.

Worked with restaurant owners & diner user groups to refine and prioritize requirements

Business Analyst Nov 2011 – Sep 2015

TMNA Services LLC – Bala Cynwyd, PA

BA for in-house Property & Casualty insurance systems.

Collaborated with Product Managers and Business Leaders to solicit, analyze, and document business needs

Evaluated and analyzed information gathered from multiple sources (Business Leaders, Project Management, and Enterprise Architecture), reconciled conflicts between these sources, and decomposed business needs into functional requirements/user stories

Collaborated with Architects and System Analysts to analyze and facilitate the development of potential solution concepts, evaluated the feasibility/cost of these solutions, and planned the execution of work

Played a lead role in the implementation of a mobile platform for the Policy Administration System for use by consultants in the field

Business Analyst (Consultant)

Jun 2011 – Nov 2011

Conigent – Cherry Hill, NJ

On-site partnership-focused consulting position – analyzed clients’ business requirements, developed designs, and implemented solutions

Successfully implemented Salesforce.com for nearly 4,000 users across multiple divisions for a $13B manufacturing company.

Specific areas of concentration included: Salesforce.com service & support, system implementation and adoption, facilitating business process improvement, and ensuring data accuracy

Claims Examiner

Aug 2008 – Jun 2011

Reliance Standard Life Insurance – Philadelphia, PA

Executed prompt and complete investigations of claims while interpreting and administering a variety of contract provisions

Provided effective claim service to a range of clientele including claimants, agents, brokers, attorneys, employers, and physicians

Efficiently maintained a 200+ claim caseload, met unit guidelines relative to processing time, and recorded weekly management reports

Account Executive/Broker – Annuity Purchase Program Aug 2007 – Aug 2008

JG Wentworth – Bryn Mawr, PA

Secured contracts for clients’ annuity payments while building and maintaining relationships

Acted as liaison and facilitator between clients and insurance companies

Consistently exceeded monthly sales expectations

Quality Assurance Analyst May 2005 – May 2007

IBIS Inc. – Princeton, NJ

Assisted in developing validated software for clinical research data agencies

Areas of expertise include: software validation, quality process documentation, drafting test plans, scripts, and reports

EDUCATION

Temple University – Fox School of Business

Philadelphia, PA

Bachelor of Business Administration: Marketing; Real Estate (Cum Laude) 2006

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