Service Sales
Resume:
ANDRE D HOGANS
***Bammel Westfield Dr. HOUSTON, TX 77090 832-***-**** ***********@*****.***
Objective
Seeking a position that would utilize my impeccable customer service skills and strong organizational skills along with an exceptional strong hospitality background.
Education
ASSOCIATES DEGREE APR 2009 - JUN 2011
Major: Computer Networking Systems
Skills & Abilities
COMPUTER SKILLS
Ty
Database Software (Oracle, Access, etc)
Data Entry Terminal (PDT, Mainframe Terminal, etc)
Email Software (Outlook, Thunderbird, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Networking or Lan Software (Cisco, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Presentation Software (PowerPoint, Flash, etc)
Spreadsheet Software (Calc, Excel, etc)
Utility Software (Virus, File Compression, etc)
Word Processing Software (Word, WordPerfect, etc)
Capable of Wire Configuring (line splicing, cable construction, networking)
SALES
Possess excellent verbal and written communication skills.
Great attention to details and accuracy.
Highly organized in a fast paced environment.
Respect and meet all deadlines.
Experience
WAITER OLIVE GARDEN AUG, 2015 – CURRENTLY
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Take orders from patrons for food or beverages.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Clean tables or counters after patrons have finished dining.
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Inform customers of daily specials.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Describe and recommend wines to customers.
Provide guests with information about local areas, including giving directions.
Texas Land and Cattle October 15, 2014 - August 2015 Service Professional
Took orders, served food, cleared tables, made salads, and prepared desserts.
Cleaned restaurant (wiped tables, vacuumed floor).
Prepared restaurant for next shift (filled condiments, rolled silverware, etc.).
Cleaned wait station (wiped counter, cleaned soda/coffee/juice machines).
Assisted in washing dishes as needed.
Helped Cooks with storage of food deliveries.
Served customers and work with other staff in friendly/courteous/helpful professional manner.
Escorted customers to their tables.
Informed customers of daily specials.
Presented menus to patrons and answered questions about menu items, made recommendations upon request.
Brought wine selections to tables with appropriate glasses, and poured the wines for customers.
Filled salt, pepper, sugar, cream, condiment, and napkin containers.
Experience
Link staffing service July 20, 2014 - October 15, 2014
Sent to different campaigns or jobs for assistance. Campaigns would consist of ...
Wal-Mart as overnight stocker.
As a overnight stocker we remodeled 3 different Wal-Mart stores for the upcoming season's.
Undisclosed Warehouse as receiving clerk
Would write in paperwork for incoming freight. Examine the amounts and our data amounts for count and also quality of freight. Report any damage incoming or on had in warehouse.
Eagles Trace as a fine dining consultant.
As a fine dining consultant I would train in coming server's to the way of servicing guest. Also would service for private events held at the facility. Service would include serving, bartending, guest communications, and managing dining room flow.
Waiter SALTGRASS STEAKHOUSE Aug 9, 2013 – Apr, 2014
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Take orders from patrons for food or beverages.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Clean tables or counters after patrons have finished dining.
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Inform customers of daily specials.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Describe and recommend wines to customers.
Provide guests with information about local areas, including giving directions.
Experience
Waiter Olive Garden sep 7, 2012-May 2, 2013
Took orders, served food, cleared tables, made salads, and prepared desserts.
Cleaned restaurant (wiped tables, vacuumed floor).
Prepared restaurant for next shift (filled condiments, rolled silverware, etc.).
Cleaned wait station (wiped counter, cleaned soda/coffee/juice machines).
Assisted in washing dishes as needed.
Helped Cooks with storage of food deliveries.
Served customers and work with other staff in friendly/courteous/helpful professional manner.
Escorted customers to their tables.
Informed customers of daily specials.
Presented menus to patrons and answered questions about menu items, made
Recommendations upon request.
Brought wine selections to tables with appropriate glasses, and poured the wines for customers.
Filled salt, pepper, sugar, cream, condiment, and napkin containers.
WAITER THE BLACK EYE PEA MAR 20, 2012-AUG 25, 2013
Took orders, served food, cleared tables, made salads, and prepared desserts.
Cleaned restaurant (wiped tables, vacuumed floor).
Prepared restaurant for next shift (filled condiments, rolled silverware, etc.).
Cleaned wait station (wiped counter, cleaned soda/coffee/juice machines).
Assisted in washing dishes as needed.
Helped Cooks with storage of food deliveries.
Served customers and work with other staff in friendly/courteous/helpful professional manner.
Escorted customers to their tables.
Informed customers of daily specials.
Presented menus to patrons and answered questions about menu items, made
Brought wine selections to tables with appropriate glasses, and poured the wines for customers.
Filled salt, pepper, sugar, cream, condiment, and napkin containers.
CUSTOMER CARE & RETENTION NCO APR 07, 2011-FEB 12, 2012
Assist customers with returns, purchasing for online orders though bestbuy.com.
Assist with scheduling in-home services via online interface or inbound calls.
Place part order for all inbound callers and online guest for part store.
Inform and suggest guest the best options for buying packaged items and also assisting customers with major bulk purchases.
Answer telephone inquiries from customers regarding the status sales, billing and general information.
Assist with new employee training including store policies, services, financing options and register operations for continuing and starting service.
Perform filing, data management, Inputting data, office errands
Assist with all other office administrative duties
Experience
WAITER THE BLACK EYE PEA NOV 22, 2010-APR 15, 2011
Took orders, served food, cleared tables, made salads, and prepared desserts.
Cleaned restaurant (wiped tables, vacuumed floor).
Prepared restaurant for next shift (filled condiments, rolled silverware, etc.).
Cleaned wait station (wiped counter, cleaned soda/coffee/juice machines).
Assisted in washing dishes as needed.
Helped Cooks with storage of food deliveries.
Served customers and work with other staff in friendly/courteous/helpful professional manner.
Escorted customers to their tables.
Informed customers of daily specials.
Presented menus to patrons and answered questions about menu items,
Brought wine selections to tables with appropriate glasses, and poured the wines for customers.
Filled salt, pepper, sugar, cream, condiment, and napkin containers.
WAITER THE BLACK EYE PEA NOV 15, 2009-NOV 19, 2010
Took orders, served food, cleared tables, made salads, and prepared desserts.
Cleaned restaurant (wiped tables, vacuumed floor).
Prepared restaurant for next shift (filled condiments, rolled silverware, etc.).
Cleaned wait station (wiped counter, cleaned soda/coffee/juice machines).
Assisted in washing dishes as needed.
Helped Cooks with storage of food deliveries.
Served customers and work with other staff in friendly/courteous/helpful professional manner.
Escorted customers to their tables.
Informed customers of daily specials.
Presented menus to patrons and answered questions about menu items
Filled salt, pepper, sugar, cream, condiment, and napkin containers.
CUSTOMER CARE & RETENTION IRT.INC APR 30, 2008-MAR 15, 2009
Assist customers with purchasing a new account or updating or removing accounts of AT&T customers.
Assist with scheduling in-home services via online interface or inbound calls.
Place part order for all inbound callers and online guest for part store.
Inform and suggest guest the best options for buying packaged items and also assisting customers with major bulk purchases.
Answer telephone inquiries from customers regarding the status sales, billing and general information.
Assist with new employee training including store policies, services, financing options and register operations for continuing and starting service.
Perform filing, data management, Inputting data, office errands
Assist with all other office administrative duties
Experience
WAITER CHEDDAR’S CASUAL CAFE APR 13, 2008-SEP 07, 2008
Took orders, served food, cleared tables, made salads, and prepared desserts.
Cleaned restaurant (wiped tables, vacuumed floor).
Prepared restaurant for next shift (filled condiments, rolled silverware, etc.).
Cleaned wait station (wiped counter, cleaned soda/coffee/juice machines).
Assisted in washing dishes as needed.
Helped Cooks with storage of food deliveries.
Served customers and work with other staff in friendly/courteous/helpful professional manner.
Escorted customers to their tables.
Informed customers of daily specials.
Presented menus to patrons and answered questions about menu items
Filled salt, pepper, sugar, cream, condiment, and napkin containers.
FOOD PREP/CASHIER/BOOTH MANAGER QUIZNOS’ FEB 25, 2008-MAY 1, 2008
Manage and supervised 5 food preps and cashiers
Resoled customer complaints quickly and efficiently.
Observe and evaluate employees’ performance to ensure quality service
Inspected food preparations areas to ensure safe and sanitary food handling practices.
Assisted in cooking duties during high demand times.
Standardized recipes through weighing, measuring and recording ingredients.
CUSTOMER CARE & RETENTION ACS SEP 30, 2007-JAN 27, 2008
Assist customers with purchasing new accounts for online orders though sprint.
Assist with scheduling in-home services via online interface or inbound calls.
Place part order for all inbound callers and online guest for part store.
Inform and suggest guest the best options for buying packaged items and also assisting customers with major bulk purchases.
Answer telephone inquiries from customers regarding the status sales, billing and general information.
Assist with new employee training including store policies, services, financing options and register operations for continuing and starting service.
Perform filing, data management, Inputting data, office errands
Assist with all other office administrative duties
FORKLIFT DRIVER WAL-MART D.C JUL 10, 2006-FEB 9, 2007
I would Stand-up forklift to handle daily or routine job duties in the warehouse like filling empty slots with the correct and necessary food products in a grocery warehouse whether dry/frozen side.
Report directly to the Operations Manager.
Safely and accurately calculate, build and assemble customer orders to prepare them for delivery, inner-yard transfer or customer pick-up.
Carefully load materials for delivery onto trucks in cooperation with the truck drivers.
Unload and stock incoming material from vendors.
Experience
COOK/CASHIER/SHIFT MANGER PASTABILLITIES ITALIAN RESTAURANT MAR 27, 2005 - JUL 20, 2006
Cook/Waiter/Cashier/shift leader
Ensure thorough effective supervision of all Food and Beverage services.
Flexible and extend job duties to carry out any other reasonable duties and responsibilities as assigned by the Restaurant Manager if required, meeting business demands and guest services needs.
Assist in the building of an efficient team of employees by taking an active involvement in their welfare, safety, training and development.
In charge of the staff of waiters and waitresses.
Responsible for assigning seating.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Prepare checks that itemize and total meal costs and sales taxes.
Stocked service areas with supplies such as coffee, food, tableware, and linens.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
ANDRE D HOGANS
220 Bammel Westfield dr
APT 318
HOUSTON, TX 77090
***********@*****.***
REFERENCES
John Washington
Jailer
HPD
Relationship
Friend from 2001
Nickolas Mumphord
Oil Miner
Relationship
Co-Worker at The Black eye pea from Mar 20, 2012-Aug 25, 2012
Kimberly Harrison
Benefits Clerk
Wal-Mart D.C
Relationship
Friend and Ex-coworker at Wal-Mart D.C from Jul 10, 2006 - Feb 09, 2007
Contact this candidate