Customer Service Front Desk

Erica Fletcher

Customer Service, Hospitality, Food Server, Collections

Indian Trail, NC 28079

************@*****.*** - 704-***-****

Excellent communication and interpersonal skills; diplomatic and patient with all types of individuals. Highly organized, with great attention to detail and follow through. Excellent negotiation and persuasive skills. Results oriented and multi-tasking. Professional in appearance and strong work ethic. Authorized to work in the US for any employer

WORK EXPERIENCE

Comercial cleaning and Cerical

Clean Country, Inc. - Charlotte, NC - January 2015 to June 2016 I cleaned businesses before there grand opening, and also did some clerical work ; type up invoices, help set up new jobs.

Barista, Food server, Prep cook,

Marriott International, Inc. - Matthews, NC - February 2014 to November 2014 Prep food in the morning, and afternoon to serve to guest who were staying in the hotel. I also made Starbucks beverges to guest. Light cooking..

Customer Service, Hospitality, Collections, Collections and Light Industrial Erica M Fletcher - Charlotte, NC - 2001 to 2009

Objective: Seeking employment with a company that will challenge my experience and provide an opportunity for job growth in Customer Service, Hospitality, Collections, Collections and Light Industrial work. Qualifications: Interface well with others at all levels, caring and hardworking with excellent interpersonal communication. Several years working in the Customer Service field and Office Support skills. I have worked in the Hotel business over 10 years, knowledge of Front Desk duties; include checking in guest, check out guest, making reservation, night audit, housekeeping and breakfast host. I also have Call Center experience, working in Collection in a team or having my own accounts. I have in a Warehouse setting doing picking and packing and also sorting. I have experience in working in the Food Industry as a waitress and food prep. Experience: 2009-2001: Kohls Warehouse Monroe, Ohio job duties include Coordinator, Night Audit, Breakfast Host and Housekeeping Erica M Fletcher - Springboro, OH - 2005 to 2008

Springboro, Ohio job duties include Front Desk Coordinator, Night Audit, Breakfast Host and Housekeeping. 2008-2012: Four Points Sheraton Columbus, Ohio job duties include Front Desk Agent Night Audit. 2013-2014: Clearcreek Tax Firm, Charlotte, North Carolina job duties include calling and retrieving future clients. I also went back to school during 2013-2014. References: Durand Sweatt 614-***-**** ************@*****.*** April Flynn 513-***-**** ************@*****.*** Ron Walden 304-***-**** Collections Specialist

GE - Mason, OH - September 1995 to April 1998

Worked with a team to collect debt from individuals, with Macy credit cards. EDUCATION

Social work

Miami University-Middletown - Middletown, OH

2002 to 2004

SKILLS

Front Desk agent, Collection specialist, Call Center Agent, Retail, Sales, Property Rentals,light industrial and restaurant postions. (10+ years)

CERTIFICATIONS

TIPS Certification

March 2016 to Present

OSHA 30

September 2013 to Present

HIPAA

September 2013 to Present

ServSafe Food Handler

March 2016 to Present

Lobster (Marriott inc) Certification

May 2016 to Present

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