Customer Service Sales

EDWIN DUMKE JR.

***** ********* ****

Waterford, WI 53185

262-***-**** home

414-***-**** cell perfered contact

*****@*****.***

Objective To obtain a career with a growing company where I can utilize my skills.

Professional Northwest Aluminum and Brass, Inc., Muskego, WI

Experience Production Supervisor/General Manager, 1980 to present

* * Responsible for Shop Operations

**Ensuring Customer Service Excellence

**Facilitate Team Training

**Negotiating all Customer Contracts

**Implement Merchandising Strategies

**Shrink Reduction

**Inventory Management

**Budgeting Cost Controls

**P&L Management

**Responsible for meeting all sales goals

* *Acquiring new contracts

First Impressions Cleaning Service, Waterford, WI

Vice President of Marketing and Management,

1989 to 2015

*Responsible for negotiating all contracts

*Ensure customer satisfaction

*Responsible for rate negotiations

*Facilitating advertising for the company

*Acquiring new contracts

The Sharp Edge, Waterford, WI

Owner, 1994 to 2003

*Grew the company to the second largest cutlery dealer on eBay

*Responsible for all sales goals

*Responsible for shipping of all items

*Ensured customer satisfaction

Education Muskego High School, Muskego, WI

Graduated in 1984 with honors

Lean 6 Sigma Yellow Belt completed Working on Green Belt Certification

MATC Business Courses, Alison Employee Management Course

References Available upon request

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