Customer Service Data Entry

Niesha Thurman

**** * ****** ** *** ***

Tallahassee, FL 32303

850-***-****/ 850-***-****

acym5v@r.postjobfree.com

To Whom It May Concern:

I was excited to read about a position within your company. The position matches both my career interest and my qualifications. I have several years of experience in a wide variety of fields including customer service, office and restaurant.

Here are some of my skills:

Verbal and written communications

Computer proficient

Customer Service

Organizational Skills

Organizing office procedures

Data Entry/ Filing/Copying/Bookkeeping

Able to multi-task

Telephone Etiquette

Cash Handling

Detail Oriented

Internet Savvy

Ability to prepare reports

Punctual

Team player

Leadership Skills

In addition to my extensive office experience, I have excellent communication skills. I always maintain a mature, gracious and professional manner when communicating with people, even when difficulties arise.

My broad experience and range of skills make me a superior candidate for this position.

I have enclosed my resume for your review and would like to schedule an interview with you. I look forward to hearing from you.

Sincerely,

Niesha Thurman

Niesha Thurman

2765 W Tharpe St Apt 208 • Tallahassee, FL 32303 • 850-***-****/ 850-***-**** • acym5v@r.postjobfree.com

Summary of Qualifications

Self-motivated individual that enjoys problem solving and aiding in improving the work environment. Sound analytical skills to comprehensively analyze and interpret policies, procedures and situations in a multifaceted way and possess strong problem-solving skills to develop innovative solutions to complex issues.

Proven leadership skills with demonstrated abilities to resolve diverse problems, understand the importance of structure, organization, resource management and to complete critical tasks in a timely manner.

Excellent computer skills with specific knowledge in Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.

Skills

MS Excel MS Communicator Report and Documentation Prep Team Player

MS Word Time Management Problem Solving Research

MS Outlook Training Critical Thinking Organizational

Experience

Xerox/ Mailroom Assistant Tallahassee, FL 02/05- Present

Performed varying levels of data entry and general filing duties including sorting and filing applications, correspondence and records. Also, worked as a Data Entry Operator and Customer Service.

Highlights:

Trained new employees on the various duties, machines and programs within the mailroom.

Mastered Certain Scan, the program in which Xerox design to log all scan documents and preserved backup copies.

Sorted, analyzed, and indexed legal and other confidential documents

Contacted courier and transportation firms and collected delivery quotations

Spherion/ Scan room Processor Tallahassee, FL 10/02 – 02/05

Sorted and scanned incoming mail, opened and distributed correspondence and provided quality assurance to mail that was processed.

Highlights:

•Excellent performance led to being hired by client (ACS-Xerox) for full time position

•Expeditiously processed a 3-month backlog for ACS Child Support Division in less than one month

•Recorded all incoming mail and parcels and data entered information into company database.

•Performed inventory of mailroom supplies and recorded counts.

Education

James S. Rickards High

Diploma

1999/ 2002

Lively Tech

Certificate

2002/ 2003

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