Customer Service Representative

Location:

Baltimore, MD

Salary:

Comensurrate

Posted:

February 03, 2017

Contact this candidate

Resume:

Clarence A. Brown

*** ****** ****, *** ***

Baltimore, Maryland 21223

443-***-****

**********@*****.***

Linkedin at http://www.linkedin.com/pub/clarence-brown/8a/a28/981/

Objective: To obtain gainful employment in Customer Service, utilizing my skills and abilities to further the mission and goals of a company.

Employment History:

CR Dynamics Baltimore, Maryland

Call Center Operator 10/16 to 10/16

Incoming calls from voters, elected officials and election operatives during the General election.

Advised on voting locations and deadlines or absentee voting

Maximus Inc. Baltimore, Maryland

Customer Service Rep. 2/16 to 6/16

• Retrieve, review, verify, collect, record or update customer contact information and data

• Educate callers about the Affordable Care Act, eligibility screening, application, inquiry,

complaints, claims, exemptions, appeals, and enrollment procedures

• Provide information on initial eligibility determinations

• Provide technical assistance and direct callers through web portal plan comparison

• Provide information and assist with comparison shopping and other self-service tools

• Refer consumers to brokers or navigators or other consumer support resources as appropriate

• Assist brokers and navigators with inquiries and eligibility and enrollment issues

• Maintain up-to-date knowledge of all program information, policies, and procedures

• Record all inquiry and complaint resolution information

St. Agnes Hospital Baltimore, Maryland

Customer Service Rep. 10/13 to 10/14

Outgoing/incoming calls for patients qualified to participate in the Patient Portal program.

Explained function of the portal and helped patients to enroll.

C R Dynamics Baltimore, Maryland

Call Center Operator 10/14 to 11/14

Incoming calls from voters, elected officials and election operatives.

Advised on voting locations and deadlines or absentee voting.

Education Affiliates White Marsh, Maryland

Call Center Operator

10/13 to 9/14

Initiated calls to prospective students after their online introduction, transferred to Admissions Representatives for enrollment at various schools.

Promoted to Admissions rep 5/14.

Interviewed prospective students, gave tours and educated on the school.

Initiated career planning sessions and enrolled those who qualified.

Followed up with financial aid

Core-source Baltimore, Maryland

Customer Service Representative 8/12 to 3/13

Accept calls from insured, employers and insurers.

Problem solving involving insurance claims

Made calls to pharmacies and employers to insure proper handling of claims, as well as to confirm proper disbursement of funds.

Baltimore Community Resource Center Baltimore, Maryland

House Manager 3/08 to 8/12

Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.

Participate in case conferences or staff meetings.

Assess individuals' degree of drug dependency by collecting and analyzing urine samples.

Distribute and track medications.

Maintain and schedule chore list.

Ensure all clients are accounted for upon my arrival and my leaving.

Supervised 8 residents in a recovery setting.

Jobs Housing and Recovery Baltimore, Maryland

Supervisor 12/10 to 4/11

Enforced rules and regulations to ensure the smooth and orderly operation of shelter programs.

Provided emergency first aid and summoned medical assistance when necessary.

Mediated interpersonal problems between clients.

Made regular rounds to ensure that clients and areas are safe and secure.

Observed clients to detect and reported unusual behavior.

Communicated with other staff to resolve problems with individual clients.

Counseled clients in the handling of issues such as family, financial, and educational problems.

Supervised 4 employees and 150 clients in the Code Blue shelter.

National Fidelity Mortgage Company Baltimore, Maryland

Call Center Representative/Trainer 6/99 to 9/01

Conferred with customers by telephone to provide information about discounted and reasonable mortgage plans.

Trained new representatives to be excellent mortgage salespersons.

Scheduled appointments for loan officers, explication of services offered.

Great American Financial Inc. Towson, Maryland

Accounts Representative 3/87 to 3/93

Arranged for debt repayment or established repayment schedules, based on customers' financial situations.

Located and notified customers of delinquent accounts by mail or telephone to solicit payment.

Advised customers of necessary actions and strategies for debt repayment.

Conferred with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Located and monitored overdue accounts, using computers and a variety of automated systems.

Answered customer questions regarding problems with their accounts.

Recorded information about financial status of customers and status of collection efforts.

Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

Education:

Charlottesville High School Charlottesville, Virginia

High School Diploma 1979

Radford University Radford, Virginia

AA Degree English and Philosophy 1982

References: Available Upon Request

Clarence A. Brown

Objective: To obtain gainful employment where my skills and abilities can be utilized to further the

mission and goals of a company. Experience with Collections at Ballys Fitness from 87-93.

Employment History:

Customer Service Call Center Representative 03/2016-06/23/2016

Maximus

• Retrieve, review, verify, collect, record or update customer contact information and data

• Educate callers about the Affordable Care Act, eligibility screening, application, inquiry,

complaints, claims, exemptions, appeals, and enrollment procedures

• Provide information on initial eligibility determinations

• Provide technical assistance and direct callers through web portal plan comparison

• Provide information and assist with comparison shopping and other self-service tools

• Refer consumers to brokers or navigators or other consumer support resources as appropriate

• Assist brokers and navigators with inquiries and eligibility and enrollment issues

• Maintain up-to-date knowledge of all program information, policies, and procedures

• Record all inquiry and complaint resolution information

St. Agnes Hospital Baltimore, Maryland

Customer Service Rep. 12/14 to 10/15

Outgoing/incoming calls for patients qualified to participate in the Patient Portal program.

Explained function of the portal and helped patients use email to enter in.

C R Dynamics Baltimore, MD

Call Center Operator 10/14 to 11/14

Incoming calls from voters, elected officials and election operatives.

Advised on voting locations and deadlines or absentee voting.

Education Affiliates White Marsh, MD

Call Center Operator 10/13 to 9/14

Initiated calls to prospective students after their online introduction, transferred to Admissions

Representatives for enrollment at various schools.

Promoted to Admissions rep 5/14.

Interviewed prospective students, gave tours and educated on the school.

Initiated career planning sessions and enrolled those who qualified.

Followed up with financial aid

Coresource Baltimore, MD

Customer Service Representative 8/12 to 3/13

Accept calls from insured, employers and insurers.

Problem solving involving insurance claims

Made calls to pharmacies and employers to insure proper handling of claims, as well as

to confirm proper disbursement of funds.

Baltimore Community Resource Center Baltimore, MD

House Manager 3/08 to 8/12

Counsel clients or patients, individually or in group sessions, to assist in overcoming

dependencies, adjusting to life, or making changes.