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Sales Customer Service

Location:
Pune, MH, India
Posted:
February 03, 2017

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Resume:

MRUDUL ARVIND JOSHI

Permanent Address

A/***, Shrikant Park, Ellora Park, Subhanpura, Baroda- 390023

Current Address

B/302, Amora Homes, Nr. Sonigara Kesar, Chatrapati Shivaji Chowk, Kalewadi Phata, Pune – 411057

Contact: +91-750*******; E-mail: acym5r@r.postjobfree.com

J D EDWARDS Sales & Distribution Functional Consultant with 6 years of Experience

Seeking challenging roles in using proven skills of Implementation, Analysis, Support, planning, managing and organizing acquired through work experience

PROFILE

Competent & diligent professional, with an experience of 4 years as J D Edwards. ERP Functional Consultant; currently working with L&T InfoTech. Pvt. Ltd. India

Around Experience of 2 years in Supply Chain & Logistics, Purchase, Strategic planning while working with Advance Tech Control Pvt. Ltd., Baroda as Sr. Logistics and Commercial Officer and Assistant Manager Logistics in RCI Logistics Pvt. Ltd.

Expertise in JD Edwards Implementation & Roll out activities including Documentation and Setups, UAT and ICRP.

Expertise in formulating sourcing strategies, vendor identification / development.

Skilled in Meeting project deadlines; adept at handling procurement, reducing cost and enhancing vendor efficiencies by proper support.

Disciplined with proven abilities to manage multiple assignments efficiently, ascertaining needs and goals, streamlining existing operations, envisioning new concepts and future trends.

Core Competencies:

ERP – JD Edwards ~ Sales and Distribution Module ~ Advance Pricing ~ P2P and O2C ~ Service Management Module ~ Data Archiving ~ ARCTOOL ~ Data Validation ~ Logistics & Purchase ~ Supply Chain Management ~ Strategic Sourcing ~ Supplier Quality Assurance ~ Client Relationship Management ~ Documentation

PROFESSIONAL EXPERIENCE

COGNIZANT TECHNOLOGY SOLUTIONS

FUNCTIONAL CONSULTANT JUNE 2016 – TILL DATE

Experience in implementing and supporting the Sales & Distribution and Service Management module.

Worked on the JD Edwards ERP system covering various facets like Requirement Analysis, Process Mapping, Documentation, Configuration, Training and go live support as a Functional consultant.

Exposure of working with Sales & Distribution, Inventory Management, Procurement Management, Warehouse Management, Invoice generation, Adjustment Schedule.

Integration: Interface with INFOR 10, STORE WIZARD, software solutions for Inventory module, Sales & Purchase Module of JDE, Localization (third party ERP)

Experience in Data archiving Via ARC tool

PROJECTS:

Project 1

Project Name: Al – Tayer Group Team Size: 6

Al Tayer Group is a privately held holding company established in 1979.[1][2] Currently the group has operations in 12 countries in the Middle East, including around 200 stores and 23 showrooms in multiple markets in the Middle East. The company is headquartered in Dubai, UAE and employs over 9,000 people.

Al Tayer Group operates in several industries including automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering, real estate and interiors contracting.

Description: Data Archiving Activities.

UAT and Sign Off for the Archived Data

Skills Set: Oracle JD Edwards – Sales & Distribution (Functional), Advance Pricing, Inventory Module, Procurement and Sales

Role & Contribution

UAT and Sign off Activities.

Support for Sales & Distribution Module.

Process Testing & Documentation

Data Validation and Testing.

ARCTOOL support and Testing.

LARSEN AND TUBRO INFOTECH LTD.

FUNCTIONAL CONSULTANT NOVEMBER 2012 – MAY 2016

Experience in implementing and supporting the Sales & Distribution and Service Management module.

Worked on the JD Edwards ERP system covering various facets like Requirement Analysis, Process Mapping, Documentation, Configuration, Training and go live support as a Functional consultant.

Exposure of working with Sales & Distribution, Inventory Management, Procurement Management, Warehouse Management, Invoice generation, Adjustment Schedule.

Integration: Interface with INFOR 10, STORE WIZARD, software solutions for Inventory module, Sales & Purchase Module of JDE, Localization (third party ERP)

PROJECTS:

Project 1

Project Name: Otis Global Template Team Size: 6

Otis Elevator Company is the world’s largest manufacturer and maintainer of people- moving products, including elevators, escalators and moving walkways. Otis is part of UTC Building & Industrial Systems, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

Engineering facilities in the United States, Austria, Brazil, China, Czech Republic, France, Germany, India, Italy, Japan, Korea and Spain etc.

Description: Onsite UAT and Requirement gathering: Spain (CCS- Carrier Distribution) As an S&D Consultant

Offshore Roll out Support: Mexico / Singapore/ Indonesia/ Spain/ Australia (WHQ) As an S&D Consultant

Skills Set: Oracle JD Edwards – Sales & Distribution (Functional), Advance Pricing, DMAAI, Inventory Module, Procurement and Sales

Role & Contribution

UAT and Requirement Gathering.

Support for Sales & Distribution Module.

Process Testing & Documentation

Setup & Configuration in environments.

FSD Documentation and GAP Documentation.

GAP analysis and Work on FRICE components.

Data Conversion and Data Analysis.

Designing & Developing Custom Processes.

Interface process Development, Analysis and Testing.

User training and support.

Global Template creation for JDE E1 9.2 up gradation.

Maintenance and setup activities for JDE E1 9.2

Project 2

Project Name: Statoil Fuel & Retail Team Size: 8

Statoil Fuel & Retail is a leading Scandinavian road transport fuel retailer with over 100 years of operations in the region. Statoil Fuel & Retail has a broad retail network across Scandinavia, Poland, the Baltic’s, and Russia with approximately 2,300 full-service (fuel and convenience) or automated (fuel only) stations.

Statoil Fuel & Retail's other products include stationary energy, marine fuel, aviation fuel, lubricants and chemicals. In Europe, Statoil Fuel & Retail owns and operates 12 key terminals and 38 depots in eight countries.

Description: Offshore Support: Norway\Denmark\Sweden\Latvia\Lithuania As An Service Management & S&D Consultant from February, 2013 to March, 2014.

Skills Set: Oracle JD Edwards – Service Module (CSMS) (Functional), Oracle JD Edwards – Sales & Distribution (Functional), Windows 8, MS Office 2010 and MS Office 2013.

Role & Contribution

Implementation and Production Support for Service Management Module.

User ticket resolutions within SLA for Service modules.

Process Testing & Documenting Test Scripts.

Designing & Developing Custom Processes.

User training and support.

Support Activities for Bulk Management and Vehicle Reconciliation as a part to some extent

ADVANCE TECH CONTROLS PVT LTD.

Sr. LOGISTICS AND COMMERCIAL OFFICER. MAY 2012 – OCTOBER 2012

Order processing and placement of order as soon as Purchase Order is received from the Clients.

Coordinating with our Principal manufacturer in foreign markets and providing the necessary documents.

Efficiently handling procurement and sourcing of materials ensuring optimum utilization of materials, maximum cost savings & meeting anticipatory orders for monthly planning.

Inspecting the terms and condition in the purchase order placed by the clients and providing approval for the same.

Facilitation of Export – Import with proper documentation.

Documentation for Drawback certificates and Customs duty exemption process.

Warehouse Maintenance along with physical stock keeping.

Follow up with CHA for Shipment clearance and customs duty.

RCI LOGISTICS PVT LTD., Hyderabad NOVEMBER 2010 – APRIL 2012

Assistant Manager (Operations & Customer Relationship Marketing)

No Experience Letter Available.

Spearheading efforts as Assistant Manager (Operation & CRM) and responsible for directing and developing logistics management operations for the District; providing logistics guidance and assisting within the geographic boundaries of the District.

Accountable to plan, control, coordinate, evaluate and integrate logistics activities which include services, transportation and control of personal property.

Devising efficient Logistics Management System to ensure delivery of finished goods as per committed timelines and cost; monitoring incoming / outgoing material activities to ensure accuracy, completeness and quality of material.

Generating standardized process for clients assigned to group including report requirements, compliance requirements and systems requirements.

Resolving external and internal client customer service issues in a cost expeditious and effective manner.

Other Graduate level Experience

INFOSYS BPO, Pune MAY 2007 – NOVEMBER 2007

Process Executive

Successfully worked with Customer Service department and handled all customer calls & resolved their queries.

Handled office reports regarding team talk time, floor escalation data, refunds data and balance transfers; aware of full credit card functioning

Managed all MIS requirements and functions, collating data and preparing daily as well as monthly reports as per statutory and management requirements.

Involved in preparation of minutes of meeting on the daily basis regarding the process update or any other discussion to the team leads.

Addressed various queries, issues raised by clients, handled escalated queries, disputes and resolved them within the TAT.

ACADEMIC & PROFESSIONAL CREDENTIALS

Post Graduate Diploma in Management in Finance, 2010

Sinhgad Institute of Business Administration and Research; 69.41%

Post Graduate Diploma in Foreign Trade, 2009

Pune University; 68.00%

Bachelor of Commerce, 2007

Maharaja Sayaji Rao University; 52.69%

Computer Proficiency

Win 95, Win NT 4.0, Win 98, Win 2000, Win 2008, Win 7, Win 8, MS Office 2010, MS Office 2013

Project Work:

Worked on project entitled “Procurement Procedures and Management”

Summer Training:

Completed 2 months training in ‘Indian Oil Corporation (Gujarat Refinery)’ in 2009, Baroda (Gujarat).

Certification:

Oracle 9i DBA, Oracle 11G Inventory.

ERP Worked on:

Oracle J D Edwards 9.1 (S&D,CSMS), Oracle J D Edwards 9.2(S&D)

Personal Information

Date of Birth: 30th December 1986

Language Proficiency: English (US), Hindi, Marathi and Gujarati

References: Available on Request



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