Customer Service Front Desk

professional summary

skills

work history

RASHAD GAMBY

Houston, TX (C) 281-***-**** **********@*****.*** Hotel Guest Services Professional with over 9 year's hotel experience. Areas of expertise include customer service, performance management, and cash management. Proven ability to interact with the public effectively, ensure excellent guest experience, work effectively in a team, the ability to meet department goals and objectives. Excellent communication, problem solving, conflict resolution, strong organizational skills with strong work ethic.

CPR Certified

Attended 2017 THLA Advance Course Training

Jan 2016 - Jan 2017

Houston TX

Assistant Front Office Manager

Doubletree by Hilton

Met all customer call guidelines including service levels, handle time and productivity. Investigated and resolved customer inquiries and complaints in an empathetic manner. Solved unresolved customer issues.

Solved unresolved customer issues.

Greeted and welcomed all hotel guests with a smile. Updated team members about changes in hotel products, services, pricing and policies. Delivered messages, mail and packages left for guests and hotel facilities in a timely manner. May 2014 - Nov 2015

Houston, TX

Front Desk Agent

Hilton Garden Inn Galleria

Greeted, registered and assigned rooms to guests of hotels or motels. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Made and confirmed reservations.

Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Verified customers' credit and established how the customer would pay for the accommodation. Computed bills, collected payments and made change for guests. Greeted and registered guests and issued keys.

Jan 2011 - Feb 2014

Los Angeles, CA

Front Desk Agent

Wilshire Hotel

Greeted and registered guests and issued keys.

Politely assisted customers in person and via telephone. Recommended top dining and entertainment options for guests in the Los Angeles area. Computed bills, collected payments and made change for guests. Mar 2010 - Oct 2010

Los Angeles, Ca

Temporary/ Contracted Front Desk Agent

Ocean View Hotel

Greeted and welcomed all hotel guests with a smile. Made and confirmed reservations.

Greeted and registered guests and issued keys.

Recommended top dining and entertainment options for guests in the Los Angeles area. education

Apr 2007 - Jan 2010

Las Vegas, NV

Front Desk Agent \ Supervisor

Embassy Suites by Hilton

Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientele. Recommended top dining and entertainment options for guests in the Los Angeles area. Greeted and registered guests and issued keys.

Made and confirmed reservations.

Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. 2002

Los Angeles, CA

High School Diploma:

Westchester High School

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