Customer Service Sales
Resume:
Jacquilla Pettice
Charlotte, NC *****
**********@***.*** - 704-***-****
• Working well with customers, as well as my co- workers in creating and Expediting routine policies using TIME MANAGEMENT (handling each call).
• Having constant Awareness of Customer Satisfaction. (A drive for sales goals- PRODUCTS AND SERVICES)
& (keep follow ups; data entry request).
• Willingness to work long hours in a demanding, highly focused collaborated, team environment.(8am to 6pm)ideally.
But of course NO discrimination in time.
• Training anyone even myself to move up gradually in the organization. 1.PATIENT CASE COORDINATOR
2.QUALITY ANALYSIS
3.APPLICATION DATABASE
Help me EMBRACE the unknown.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Insurance Verification Specialist
National Seating Mobility - Charlotte, NC - January 2013 to November 2016 Contacting Physicians & therapists about Patients needs in Product & insurance information)
. Insuring patients needs are meet with assistants with company products.
.Verifying Insurance information for coverage of products for Patients. (Wheelchairs, Grab Bars, Bath Transfer Benches, Shower Seats and more).
. Accurately inputting Patients Information.( Because Insurance Policy's coverages changes often)
. Reaching Customer Service Goals. ( 20 patient policy calls a day reaching out to Insurance holders and therapist)
. Making Outbound Calls for best decisions made for Patient needs for products MOSTLY NEEDED. (Patient Follow ups)
Call Center Customer Service Representative
IQOR Call Center - Charlotte, NC - February 2011 to April 2014 Iqor call center is a gas company. (solve issues involving customers calling in concerned of their account) .set up accounts to new customers.
. Taking payment information over the phone.
. Help customers read their Meter.( to determine if there meter is Moving correctly)
Assisting with billing information.(all billing issues)
.Develop and implement solutions for large-scale projects and ensure that solutions are integrated to all.
.Direct the activities of company and other personnel, as required, to ensure the successful completion of all projects.
.Support other Engineering and Operations Services initiatives as needed. (Round-The-Clock communication with technicians)
.Monitoring progress along with cost estimates/plans/schedules. Data Entry
Carowinds Theme Park - April 2006 to November 2009 First season:Food associate for the commissary department ( An important cornerstone to the park)
.Count inventory for what the restaurants in the park needs or lacking.(strawberry glaze for funnel cakes, frozen base chicken for country kitchen.)
.Determining the best options for inventory numbers so Restaurants will maintain daily and weekly products( constant login procedures)( solving routine issues) Second & third season:
Sales associate/ Customer service
( Sale tickets, summer camp package specials, season pass special & more )
.Answering customers calls for Park information
.Performing different strategies for company goals.(sales team)
.Exercising professional concepts to ALWAYS meet sales GOALS. (Give away bonuses) EDUCATION
finished High School - Salemburg, NC
2001
Tarheel Challenge Academy
Central Piedmont Community College
SKILLS
Insurance Verification,Call center,Customer Service,Sales & Marketing (6 years) ADDITIONAL INFORMATION
It's not enough for me to provide additional Information about my skills. My resume sets the record straight. A position that's beneficial to what I Love to do and an organization to where I want to advance at. Once seeing the job description on indeed it was a must I proceeded with excitement. I have numerous experience under my Belt when the position at hand surrounds Customer Service, Call Center, Benefits Verification for Insurance, and Sales and Products and Service.
.( Answering basic inquiries) about Programs at Carowinds insist of me always trying to reach sales goals in Camp passes for kids, Entertainment tickest for the public, sales in season passes including Parking tickets and more.
. Working at National Seating & Mobility follows as well, reaching out to physicians and therapist and several Insurance companies on information the company is lacking for data entry process.(Unitedhealthcare, Aetna and more)
Keeping up with different programs to always stay up to date with insurance information. Reaching goals constantly EXAMPLE ( Making a 30 calls a day, commitment, to Therapist).
(Coordinating and conducting appropriate follow- ups) At National Seating and Mobility CONSTANTLY making follow-ups with wheel chair size, keeping up with how long Products are kept, following up with RENTAL ITEMS IS A MOST. Wheel chair lifts,four wheel walkers, and more rentals.
Always identifying health care benefits so we keep in ORDER what Insurance is the best Health care coverage.
(with a lot of products, the insurance doesn't cover the whole amount of ).
.( Conducting New Assignments changing often ) While working for Iqor Call Center for almost 4 years I can't count how many times new rules came, New rules I will have to Master in order to accommodate the company better.
EXAMPLE To set up a Connection(GAS COMPANY) whether it's new or old account whether it's commercial or residential accounts, Now the connection schedules have to be set by zip codes. Depending on the customer's zip codes will reflect on what days the technicians will be in their area. CHANGES HAPPEN FREQUENTLY.
.Working in teams to decide best ways to up sale Products, working in teams to help the company advance in.
.At Carowinds Theme Park Promoting in Products and Services to better accommodate the Park. (sales in Park tickets for more customers in the park)
At National Seating Constant Marketing in Products to rent or give to Patients, building strong relationships with the Physicians and therapist for accurate Financial decisions with patients.(Develop customer relations) Example- at National Seating if a Patient's insurance pays percentage of Products and the Patient's finances aren't enough to pay the rest of the amount we work out the BEST financial decisions because some Patients can't go home without certain items at hand.
. Working with different software to,different information on the patient's case.
(at National Seating some patients items are Rental some patients buyout)
(some Patients insurances are fully involved in what patient purchase, some are percentage,some Patients are on payment plan)
Thank you for taking time to view my information I invite you to give my call for an phone interview. 704-***-****
Help me Embrace the Unknown.
Doing so, Leads me to SUCCESS because the passion I have. Lets phone interview tomorrow.
.
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