Customer Service Representative
Resume:
Jennifer L. Kruppa
West Mifflin, Pa 15122
********@*****.***
OBJECTIVE
To obtain employment working as a customer service representative performing various clerical tasks related to the daily operation of the company.
EMPLOYMENT HISTORY
Residential Aide, Ekidz Home Care
October 2016 Present
• Assisting visually handicapped resident with their daily living skills
• Meal and snack preparation for individual and using hand over hand technique for feeding
• Maintain resident’s daily hygiene
• Completing of daily log sheet for skills accomplished
• Communicating with parents and residential nurse on an as need basis
Insurance Verifier, Apex Systems
December 2015 February 2016
• Patient insurance lookup using PeopleSafe
• Called insurance provider to determine patient eligibility
• Called patients to verify demographic information
• Documentation of information regarding each claim
Residential Assistant, Passavant Memorial Homes
June 2009 January 2014
• Consulted with supervisor concerning consumer referrals
• Collected assessment information
• Worked with supervisor to complete assessments and to execute daily treatment plans
• Communicated behavioral observations of consumers to other staff and team members
• Encouraged consumer involvement in recreation opportunities and provided necessary support to facility involvement
Paraprofessional, Intermediate Unit
August 2008 December 2010
• Adapted classroom activities, assessments, and/or materials under the direction of the supervising teacher for supporting and reinforcing classroom objectives and IEP goals
• Assisted students individually, or in a small group with lesson for practicing and/or reinforcing learning concepts and assisting students in reaching academic and IEP goals
• Administered immediate First Aid and medical assistance as instructed by health care professionals for immediate health care needs
Phlebotomy Intern, UPMC
June 2004 July 2004
• Performed blood draws for both inpatient and outpatient services
• Interviewed patients for verification
EDUCATION
The National Career School
Phlebotomy Re-certification, 2014
The National Career School
Phlebotomy Certification, 2009
Adult Learning Center
Paraprofessional Certification, 2004
Belle Vernon High School
Diploma, 1993
Contact this candidate