Sylvester R. Williams

Executive Profile

Senior technology executive with a track record of delivering superior operational and financial results. A leader who maximizes business value through strategic planning, governance and execution. A technologist and independent thinker that delivers top and bottom line results with a keen sense right-fitting organization design, management innovation, and technology innovation to specific business needs. A leader in governance, account management, global infrastructure, and technology management capable of delivering results in challenging environments. Accomplished in driving process improvement and cost reductions while delivering world-class operational performance. Extensive qualifications in the following areas:

Strategic Planning & Technology Leadership

Organizational Leadership & Team Building

Governance & Account Management

IT Service Management & Lean Six Sigma

Profit & Loss Cost Management & Continuous Improvement

Revenue Growth

Relationship Management & Collaboration

Career Synopsis

ATOS 2015-Present

Managing Director, Orlando, Florida (2015 to present)

Achieved 30% year-over-year revenue growth in the market sub-vertical

Developed account management, service delivery, and governance strategies

Fixed operational and relationship issues with troubled accounts

Trained relationship and delivery management on management strategies

Xerox Business Services 2012-2015

Managing Director, (Xerox Business Services – Acquired by Atos), Orlando, Florida

Achieved customer satisfaction rating 2 points higher than company average on a scale of 1 to 10

Developed service delivery strategy to improve customer satisfaction and reduce cost

Provided IT infrastructure support services for IT outsourcing domestic and global manufacturing clients

Provided IT infrastructure support services for internal clients

Affiliated Computer Services (ACS) 2006-2012

Vice President, (ACS Acquired by Xerox) Warren, NJ (2010-2012)

Lead global team providing full range of IT Infrastructure services to Chubb Insurance

Achieved 100% success rate during advanced disaster recovery test

Reduced labor expenses by 20% while improving service level performance

Developed and implemented Management Roadmap

Developed and Implemented account governance processes

Developed and implemented a six sigma services program for IT infrastructure services

Vice President, (ACS Acquired by Xerox) Hillsboro, OR (2007-2010)

Achieved 99% customer satisfaction rating for twelve consecutive quarters

Managed total contract value for primary client of over $762 million

Delivered over $12 million in annual recurring savings for a single outsourcing client

Reduced service level defaults by over 60%

Managed service delivery for clients including Nike, Goodyear, and Symetra Financial, Burger King, Zales

Integrated global delivery teams from Hong Kong, Kuala Lumpur, Bangalore, and Monterey into operation

Established global support for data centers in Hong Kong and Hilversum

Led a team of 350 domestic and international associates to world-class operational performance at 5.1 Sigma

Vice President, (ACS Acquired by Xerox) Orlando, FL (2006-2007)

Selected to troubleshoot “Breach of Contract” notice from client and resolved all issues on schedule

Reduced service level penalties by 90% realizing over $3 million annual bottom line savings

Increased overall customer satisfaction rating from 7.5 to 8.3 on a scale of 1 to 10

Résumé of Williams, Sylvester R, 407-***-**** continued Page 2

Managed contract value over $665 million with an annual recurring value of approximately $110 million

Trained the management staff in Lean Six Sigma and IT Service Management

Lead a team of over 700 professionals providing lT Outsourcing services to The Walt Disney Company

Lockheed Martin 1997-2006

Division Vice President/program executive ( Lockheed Martin IT Acquired by ACS) Hillsboro, OR (2000-2006)

Completed the first ISO 20000 (ITIL) IT Service Management certification in the United States

Raised the organization’s performance to world-class 5.4 sigma level (up from 3.6 industry average)

Increased services to primary client by $28 million per year

Improved overall customer satisfaction rating to 9.1 out of 10 (up from 6.1%)

Delivered $16 million per year in cost savings and avoidance to IT outsourcing clients

Developed Account Management and Governance methodology that was adopted organization-wide

Led a team of 300 providing global support for a full range of IT data center and infrastructure services

Completed ISO 9001 and Support Center Practices process certifications

Tower Manager, Orlando FL (1997-2000)

Transitioned new business from formulation of RFP solutions through service delivery

Improved overall customer satisfaction rating from a previous mark of 3.5 to 4.2 (scale 1 to 5)

Provided Data Center and Help Desk support of all Lockheed Martin’s IT outsourcing clients

Provided proposal response for IT operations, IBM mainframe, and production control and scheduling

Reduced salary expenses by $1 million per year while reducing employee turnover from 12% to less than 5%

JM Family Enterprises 1995-1997

Technical Support Manager, Jacksonville, FL

Managed the technical/systems programming support group (OS/390 and AS/400).

Supported major subsystems support (DB2, CICS).

Responsible for performance tuning, capacity planning and storage management.

Lockheed Martin 1984-1995

Customer Service Manager – Raleigh, NC (1993-1995)

MVS Systems Manager – Raleigh, NC (1992-1993)

VM Systems Manager – Orlando, FL (1987-1992)

MVS and VM Systems Programmer – Orlando, FL (1984-1987)

Xavier University, Cincinnati, Oh 1982-1982

Instructor – Operating Systems Theory

Proctor And Gamble, Cincinnati, Oh 1981-1984

MVS and VM Systems Programmer

Education

University of Phoenix, Phoenix, AZ Florida Institute of Technology, Melbourne, FL

Doctorate (in-progress) Organization Management Masters of Business Administration

Southern University, Baton Rouge, LA Tulane University Law School, New Orleans, LA

Bachelor of Science degree in Computer Science Certificate in Corporate Governance

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