Customer Service Medical Billing

Bridgette Esposito

**** **** ************ ****, *******, Arizona 85051

Cell: 602-***-**** - *************@*****.***

Professional Summary

Patient-focused front office lead skilled at Front Office Management, with Medical Billing and Coding experience. Reliable,multi-tasker with internal medicine,dermatology, surgical and family practice experience.

Licenses

Medical Billing and coding Certification from Everest College

Skill Highlights

Medical billing and coding,insurance Verification (commercial and state insurance) Familiar with the referral and authorization process. Knowledgeable experience with different kinds of software (Advanced MD, Nextech, Nextweb,Centricity and EPX the electronic payment system. ) Filing, faxing and record requests ( physician and legal)

Professional Experience

Front Office Coordinator

August 2016 to Present

Spectrum Dermatology

Phoenix, Arizona

Verification of benefits and referrals

Check in and out of patients

Coordinating and scheduling surgeries (MOHS, Excisions and Slow Mohs)

Collecting of copays, patient balances and patient responsibility for OOP, coinsurance and deductibles

Front Office Administrator

December 2015 to June 2016

Arizona Otolaryngology Consultants

Phoenix, Arizona

Registering and scheduling with patients

Scheduling post and surgical follow up appointments with hospitals such as Phoenix Childrens Hospital, St. Joes, Cardens Hospital and Dignity Health Services along with affiliated outpatient services.

File/Chart preparation

Familiar with the referral and authorization process with most types of insurance both private and state insurances.

Able to coordinate diligently and thoroughly with a multi-office practice.

Front Office Administrator

June 2010 to August 2015

Phoenix Skin Medical and Surgical Group

Phoenix, Arizona

Scheduled patient appointments while acting as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.

Monitored shared email in-boxes and ensured inquiries were addressed.

Provided administrative support for six providers including the Aesthetic and Cosmetic department.

Recorded and filed patient data and medical records.

Carefully reviewed medical records for accuracy and completion as required by insurance companies.

Thoroughly investigated past due invoices and minimized number of unpaid accounts. Strictly followed all federal and state guidelines for release of information.

Education and Training

Certification : Medical Billing and Coding, 2009

Everest College

Phoenix, AZ, United States

CPT and ICD 10 coding Electronic and paper filing Referral and Authorization process for surgical and medical procedures Verification of eligibility per insurance Medical Terminology and Anatomy

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