Customer Service Sales

LORALYN LOFGREEN

**** ********* ** ************, ** 46229 *********@*****.*** 317-***-****

OBJECTIVE

A position with a Leading Industry, maintaining strength and stability. My strategy and goa; is to utilize my expertise and knowledge surrounding recruiting. sales and account management to improve our business objectives and execution, while exceeding all customer expectations.

SKILLS & ABILITIES

Over 10 years combined Sales, Account Management and

Direct Management experience.

Recruiting for Large Clients.

Expertise in Auditing processes and Control Procedures

Organized, highly motivated, and detail-directed problem solver

Goal-oriented individual with strong leadership skills

EXPERIENCE

RECRUITER/ COORDINATOR : FIRST CALL STAFFING

6/2016-PRESENT

Provide excellent customer service to Clients and employees. Recruits new employees to ensure Clients needs of employees.

Conducts Interviews, reference checks, and skills testing with candidates.

Good relationships with applicants and current employees.

Performs and abides by all procedures for recruiting, screening and placement of employees

RECRUITER: STAFF MANGEMENT/SPARTAN STAFFING

2012-2016

Provide excellent customer service to Clients and employees. Recruits new employees to ensure Clients needs of employees.

Conducts Interviews, reference checks, and skills testing with candidates.

Good relationships with applicants and current employees.

Performs and abides by all procedures for recruiting, screening and placement of employees

Data Entry, Customer Service, Collections

2011-2012 Kelly Services Indianapolis, In

Responsible for Calling Debtors to make arrangements to pay Tax Debts and School Loans.

Input information attained from Debtors into database.

Maintained superior Collections requirements, exceeded quota.

Sales Executive

2006 - 2010 Den Mat Corporation Indianapolis, IN

Responsible for Selling Dental Products and Services to outside Vendors and Clients

Lead and Implement products from Sale to Post-Sale Service, ensuring all customer expectations were exceeded

Work directly with Marketing segment for Client and Product specific merchandise

Maintain positive and strong relationships between partners, Clients, and all engaged parties, to effectively build trust and confidence

Complete necessary documentation for Product Ordering, Tracking, Service Levels, Customer Requirements, etc.

Scheduling and facilitating necessary Internal and External meetings to assist with Procedures, Training, Marketing Ideas, and to ensure all Programs were on track

Maintained superior Sales requirements; exceeded quota, and received several awards for Achievements

Responsible for Mentoring other Sales Associates and assist with Customer Escalation procedures, or any situation in which assistance was needed

Assistant Manager

2002 - 2005 Bank One / J.P Morgan Chase Indianapolis, IN

Hire, train, coach, counsel and evaluate performance of Direct Reports

Responsible for directing a multi-disciplined and multi-functioned staff

Monitor and evaluate current processes to determine inefficiencies and seek improvements

Establish and Recommend best practices and controls to ensure optimal performance on all procedures, and provide to Leadership

Responsible for all documented Standard Operating Procedures and Training for New/Existing Associates

Served as a Subject Matter Expert within System Software Integration following merger of Companies; leading the Implementation and Training for End Users

Ensure all Associates adhere to complete professionalism and comply to all designated Company Polices

Maintain and deliver service and quality reporting to Leadership

EDUCATION

1990 - 1991 Kapiolani Community College Honolulu, Hawaii

Completed one year general requirements

1984 - 1988 Lawrence Central High School Indianapolis, IN

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