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Customer Service Manager

Location:
Tampa, FL
Posted:
February 01, 2017

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Resume:

PEI-YU CHEN

Tampa FL,*****

206-***-**** acylz5@r.postjobfree.com

QUALIFICATIONS SUMMARY

• Easily adapts to diverse business settings

• Strong interpersonal communication; bilingual in English and Mandarin

• Proficiency in using Microsoft Application (Word. PowerPoint. Excel)

• Experienced in Enterprise Resource Planning software EDUCATION

University of South Florida, Tampa, FL Expected: May 2017 Master of Science, Marketing GPA: 3.4

Tung Hai University, Taichung, Taiwan Sep 2010-Jun 2014 Bachelor of Business Administration, Management GPA: 3.1 WORK EXPERIENCE

Java City Café, Tampa FL Sept-Dec 2015

Food servicer

• Helped implement products placement plans to reach all consumer segments.

• Increased more than 20 loyal customers in six months by providing superior consumer service

• Gained customer service experience by interacting and assisting over 60 customers on average per shift

Bos Mountain Bike Suspension, France Aug 2015

Purchasing Manager Translator

• Effectively communicated the special offer with suppliers for high quality and more quantity

• Make a stable relationship with suppliers and resolve mistrust financial problem. Tai-Jiunn Enterprise Corp., Taichung, Taiwan Jun-Dec 2014 Manager Assistant

• Spent more than 120 hours setting ERP data base making process more efficient

• Making current stock and raw material quantity exactly

• Excellent in doing shipping processing.

Jing-Shr Marketing Co., Ltd., Taichung, Taiwan Mar 2013 – Jun 2014 Marketing Staff

• Doing products promotion in shopping mall and improvement 10% sales growth

• Collection customer feedback then adjustment in new products MEMBERSHIPS

Council of Supply Chain Management Professionals, Student Member

• Engage in serval company distribution and logistics tours, workshop and networking events with the top company leaders in the industry.



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