Customer Service Quality Control

Summary of Qualifications

Bilingual highly qualified results oriented professional with experience in planning project stages for websites and monitoring performance of its Quality Control. Excellent organizational skills and attention to detail with an ability to perform a variety of tasks under multiple deadlines in a fast-paced environment. Problem solver with excellent written and oral communications skills. Highly self-motivated with strong ability to successfully work as part of a team. Demonstrated skills in various computer software programs and fluency in using standard office software and managements tools: (MS Office: Word, Excel, PowerPoint, Visio, Outlook, Axure, QuickBooks, Content Management (HTML, Cute Editor and Photoshop),

Work History

Bolton Medical, Sunrise, FL (2014-Current) QC Analyst (03/2013 – 09/2014) QC Technician

Quality Control of Final Product Documentation

Analyze and trend data related to Non-Conformities and present report on monthly meetings

Support engineering and management on investigation and solution of Non-conformances.

Procedures Updates.

Use of SAP and Acess DB.

Reach Technologies, Miami FL (3 Week Project – 02/18/2013 – 03/08/2013) –Technical Writer/Documenter

Document the Help for Existing system, for all modules in English and Spanish

Netrostar, Inc., Miami, FL (08/2012- 01/2013). Freelance Trainer

Prepare Training Manuals from Website Management System

Provide bilingual training workshops for clients on the administration of websites

Netrostar, Inc., Miami, FL (12/2010- 08/2012). Project Coordinator

Schedule projects, track project progress, ensure projects remain on schedule.

Daily communication with programmers overseas (Poland) to track tasks progress

Develop wireframes and define site layouts with client and graphic designers

Applications Quality Assurance for the whole project

Develop website design specifications in conjunction with account executives

Provide bilingual (English & Spanish) customer service to clients and general public

Provide bilingual training workshops and material to client.

Provide continue support to the phase of post sales with the client.

Websites Content input using CMS (HTLM and CUTE Editor).

Strong understanding of the web site development cycle, using ACE Project (Project Management Collaboration tool), Photoshop, MS Visio, Content Management Tools (HTML and Cute Editor) and Axure (Prototype and wireframe tool).

Assist sales executives in the development of custom website proposals and estimates using QuickBooks.

Bolton Medical, Sunrise, FL (07/2009 -05/2010) QC/RI Inspector (Temporary Contractor)

Quality Control and monitored components to be used in final product

Reported inspection results and provide feedback to management.

Follow up on reports for component defects, test results and other regularly reported quality control data

Trax USA, Miami, FL (01/2008 – 07/2009) Computer Programmer

Development and routine computer program maintenance

Conducted trial runs of programs and software applications to be sure they produced the desired information

Development tools used: Visual Expert using Power builder and Oracle DB

CDM USA, Miami, FL (09/2006 – 10/2007) Sales Assistant (Distributor of money counting machines)

Education

Universidad Simón Bolívar, Caracas, Venezuela 2003. BS, Computer Science

Training

Skillsoft - Managing multiple projects, objectives and Deadlines - 10/17/2016

Skillsoft - Advanced Excel Training -09-2015

Miami Dade College, Miami, FL - ASP NET with C# --2009 VB 2005 Level I and II

Languages

English and Spanish

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