CAREER OBJECTIVE

To build a career in a creative environment with dedicated and dexterous people, encouraging personal and professional growth and to achieve greater heights in all walks of life.

PROFESSIONAL SUMMARY

Trained Salesforce Administrator

Designed, setup and maintained Salesforce standard objects, custom objects while also structuring user roles, security profiles and workflow rules.

Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader.

Planned and conducted requirements elicitation meetings with the project team to collect functional and non-functional requirements relating to Salesforce technology enhancement and initiatives.

Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.

Worked towards preparation of requirements management plan, business and functional requirement documents.

Created data flow diagrams and process flow diagrams to facilitate better system understanding.

Designed various types of email templates for auto response to customers.

TECHNICAL SKILLS

Operating Systems:

Windows

Databases:

Oracle, SQL Server

Programming Skills:

Java, C/C++, PL/SQL

Web Technologies:

JSP, Servlets, JavaScript, HTML

Cloud Software:

Salesforce

Automated Testing Tools:

Selenium, Web Driver, QTP, Load Runner

Software Development Methods:

Agile and Lean Software development and testing methodology

EDUCATION

Masters in Computer Science December 2016

University of Central Missouri (CGPA: 3.7)

Master’s in Business Administration (Finance and Marketing) April 2015

Amity University, Noida, India

Bachelor of Technology in Computer Science and Information Technology May 2013

Jawaharlal Nehru Technological University, Hyderabad, India

INTERNSHIP:

Company: ICICI PRUDENTIAL LIFE INSURANCE

Title: Recruitment and selection life cycle

Roles and Responsibilities:

A study on the process of Recruitment and Selection In ICICI PRUDENTIAL LIFE INSURANCE.

Identifying the company requirements and carrying out the work accordingly

Managed relationship with software development team and bridged communication between end users and development team

Focus on achieving cost effective output with increased quality

Actively participated in data modeling and business modeling

To document the business process and by identifying the clients requirement

Handling various activities like information gathering and analysing it.

Responsible for training of the new resources in the support staff.

Responsible for checking the daily achievements.

PROJECTS:

Project : Creating a client database using Salesforce.com

Description:

The Salesforce CRM Application was implemented to consolidate sales management. Salesforce CRM Application was developed to provide customized solutions to the Sales team to keep track of their customers, their contact information and their opportunities

Responsibilities:

Worked with the user group for requirement gathering throughout the planning and implementation.

Created new User Accounts and assigned Profiles as per their role in role hierarchy.

Defined Org wide default to restrict access from users.

Customized Page layouts for Standard/Custom objects and assigned Record Types.

Created Data Validation rules and Formulas as per business requirement.

Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.

Configure and Set up relationship between various objects

Implementing complete Sales force CRM application based on the business requirements.

Customizing records types, fields, tabs, column field and setup configuration.

Creating and manage Users, Roles, Profiles, permissions, mass updates and renaming records.

Data imports/exports and quality maintenance.

Generating up to date Reports

Project : Ticketing System

Description:

The system deals with monitoring the ticketing system. The ticketing system for Verizon reports all the troubles in various categories and keeps a track of the status as to which have been resolved and which are yet to be resolved and how much time it is taking to resolve the problems

Responsibilities:

Wrote detailed Test Plan and Test Cases for Testing the Application.

Created, maintained and modified WinRunner scripts for Ticket Creation, Cancellation and Updation. Prepared Test Data for Positive and Negative Testing used in Data Driven Testing. Developed user defined functions using TSL

Wrote queries using SQL for data validations. Responsible for validating summary reports whether they are pulling correct data in SQL generated report

Developed LoadRunner scripts wrote programs to support the load testing efforts.

Opened bugs by using ClearQuest

Title : Statistical representation of arrival and departure of flights (Flex Project)

Description: Flights arrival and departure is recognized in this project

Roles and Responsibilities:

Specifying and collecting data from various airport websites

Assisting the software development team

Meeting the airport officials so as to get insight on how to represent the data on the website

Analyzing the various factors of arrival and departure of flights such as delays, climatic conditions, maintenance issues

Submitting day to day project report

Designing the project tables, charts for easy understanding of the customer

Working with the team in creating the final project report

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