Customer Service Sales, Management, Sales Professional

Aaron Gonchoroff

Santee CA, *****

Cell: 559-***-**** Email: *****.**********@*****.***

SUMMARY OF QUALIFICATIONS:

Degree in Recreation and Tourism Management from SDSU. Professional experience as a Mortgage Loan Officer. Strong customer service and leadership skills, quick learner, and highly organized. Proficient in Microsoft Office Word, Excel, Power Point, and Outlook.

EDUCATION:

• San Diego State University, San Diego CA, Bachelors of Science Degree in Recreation Tourism Management (Emphasis in Management); Graduated December 2012

• Mesa College, San Diego, CA (Transferred)

• Fresno City College, Fresno, CA (Transferred)

EXPERIENCE:

April 2013 – Present: Meridian Auto Parts –Inbound Sales and Labor Coordinator

Labor Coordinator - Oct 2014 - Present

• Ensure customer service by understanding customer issues, evaluating possible solutions, and choosing the best resolution

• Strong knowledge of labor time, auto parts, cost, shipping deadlines and risk

• Create invoices and communicate with customers via phone, email and fax

• Negotiate and provide labor payouts with repair facilities

• Support company budget to retain daily, weekly and monthly sales goals and labor cost

• Communicate with logistics per shipping and accounting per balances and refunds

• Evaluate Work Orders from Repair Facilities to provide adequate compensation

• Support customers with the accurate answers to ensure company integrity

• Compile and evaluate internal metric reports regarding labor payments, defective parts, and sales goals of the department to establish new goals.

• Supervise, Train and Educate new hires

• Supervise and guide the sales team to resolve issues in a timely manner.

• Create and edit SOP’s for the sales department to adjust to customers’ needs.

Inbound Sales Rep - April 2013 - Oct. 2014

• Business to Business (B2B) sales with Insurance & Warranty companies, Dealerships, and Automotive Repair Facilities

• Consistently meet and exceed monthly sales goals. Range of $80,000 to $105,000 per month

• Experience in offering additional items to meet the customers’ needs and requirements for automotive repair

• Review pipeline of current customers, execute strategies to drive sales while seeking new business to grow gross profit.

June 2011 – November 2012: Capital L Manufacturing Inc. – Prototype Engineer Assistant

• Construct prototype skateboards and snowboards per blueprints

• Test flex, torsion, tension, tinsel and rigidity of prototypes for data comparison

• Gather information regarding various species of wood and fiberglass and demonstrate failure

July 2004 – January 2013: Bennigan’s Restaurant, San Diego, CA – Quality Assurance (kitchen), Bar Tender and Bar Back

• Ensure food orders are processed in a timely and accurate manner. Demonstrate energy to keep staff moral high. Manage kitchen staff and stations to ensure safety and sanitary standards.

• Support staff by ensuring all areas of the restaurant is stocked, clean, and ready for business.

September 2004 - August 2007: Crown Jewel Home Loans, San Diego, CA -

Professional Loan Originator and Sales

• Reviewed pipeline of pending and closing home loans daily

• Communicated with clients regarding financing needs

• Compiled loan documents, income documents, property documents and, data from clients to submit for underwriter review

• Negotiated with numerous financial institutions to obtain competitive interest rates and loan payments for clients

• Experienced in using the following applications: Mortgage Guide, Finance Calculator, Underwriting Guidelines and Mortgage Calculator

July 2002 - June 2004: Futon’s Etc., San Diego, CA – Sales Associate and Delivery Driver

• High level of customer service and problem resolution

• Performed daily operational tasks based on the needs of the business

• Verified orders were staged and ready for pickup or delivery

• Delivered furniture to customers residence, constructed and ensured cleanliness and professionalism

July 2002 - November 2004: LDM Automotive, San Diego, CA - Mechanic and Service Technician

• Worked on a variety of different service orders, delivered a quality product, and kept a clean work area

• Diagnose, quote, and resolve vehicle problems in a timely manner

• Verify the job was complete by performing road tests

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